Lenea Suzara

Operations Associate

Dieppe, New Brunswick, Canada17 yrs experience
Highly Stable

Key Highlights

  • Awarded Citi Bronze Award for project excellence.
  • Established streamlined project monitoring processes.
  • Managed security for core financial applications.
Stackforce AI infers this person is a Financial Systems Analyst with expertise in IT Business Analysis and Compliance Monitoring.

Contact

LinkedIn

Skills

Core Skills

Financial Systems ManagementCustomer SupportIt Business AnalysisCompliance MonitoringTechnical SupportApplication DevelopmentCustomer Service

Other Skills

ETL processesIT administrationM365 applicationsaudit managementbusiness requirements documentationclaims handlingclient supportdata designdata qualitydatabase managementfinancial applications supportprocess improvementproject managementproject monitoringsecurity management

About

Thanks and praise be to God!! All glory and praise be unto You, oh Lord Jesus Christ 🙏✝️❤️ For an unworthy servant of GOD, there is no greater accomplishment than to serve Him through the Holy Spirit 🙏✝️❤️ and with our brothers and sisters in Christ 🙏 "For nothing will be impossible with God." - From the Gospel according to St Luke Luke 1:37 All glory, praise, and thanksgiving be unto You, GOD Almighty Father, our Creator, Who is One with Your Son, our Lord Jesus Christ, on Whose Holy Name we are baptized, our Saviour and Redeemer, the Bread of Life, and with the Holy Spirit, the Spirit of Truth, our Advocate!! Holy Trinity, One God forever and ever, united in Word, Truth, and Love. United with the Holy Church. We love You, Lord, and we desire to be where You are. Lead us Home. Save more, oh Lord. Use Your faithful disciples. Amen. 🙏🙏🙏 Through the Holy Spirit, live Christ. The Lord is counting on His beloved brothers and sisters. Live the Mercy and Love of Christ. Strive and do not give up. At home. At school. At work. At the Church. At the grocery store. On the road. In our online and offline interactions. Wherever we go and in everything we do ❤️ Holy Church. Holy Prayers. Holy Bible. All empowered by the Holy Spirit. We have everything we need 🙏✝️❤️ Everyday, everything, and everyone is a blessing from God. Stay joyful and peaceful with our Lord Jesus Christ 🤗✝️❤ God bless you 🙏 God loves you so much. Do not forget. 🙏🙏🙏 Sacred Heart of Jesus, bless us with a heart like Yours. Have mercy on us and the whole world. Amen. Immaculate Heart of Mary, Holy Mother of Christ, Queen of the Most Holy Rosary, please intercede in our prayers. Please help us pray for Peace. Saint Peter the Apostle, pray for us. Saint Paul the Apostle, pray for us. Saint John the Beloved, pray for us. Saint Francis of Assissi, pray for us. San Lorenzo Ruiz, pray for us. Saint Michael the Archangel, pray for us. 🙏🙏🙏 It is better to be earthly poor for as long as we are Heavenly rich. It is better that Way. Do not invest on it too much that it becomes our life. Invest on following our Lord Jesus Christ too much … that HE becomes our LIFE 🙏✝️❤️🤗 True Peace, True Joy, True Contentment. God loves us so much 🙏 🙏🙏🙏 Between this world and You, my Lord Jesus… I choose You ✝️❤️

Experience

Medavie blue cross / croix bleue medavie

Financial Systems Business Analyst

Aug 2023 – Present · 2 yrs 7 mos · New Brunswick, Canada · Remote

  • (Aug - Dec 2023, Jun 2024 - Present)
  • ·  Manages security and access to core financial applications
  • ·  Represents Finance end users through participation in corporate IT projects
  • ·  Provides operational support for users of finance applications through management of the Financial Systems database
security managementfinancial applications supportdatabase managementFinancial Systems Management

Sherweb

M365 Business Technical Advisor

Oct 2022 – Jul 2023 · 9 mos · Quebec, Canada

  • ·  Provided customer support on some M365 applications through phone, email, and chat
  • ·  Followed up on product adoption and customer satisfaction
customer supportM365 applicationsCustomer Support

Citi

2 roles

IT Business Analyst - Level 2

Jul 2017 – Oct 2021 · 4 yrs 3 mos · Philippines

  • Established standard process for internal projects that resulted to meeting target completion dates ahead of schedule; Received Citi Bronze Award on July 2020.
  • Performed reconciliation checks to ensure timeliness and accuracy of loaded data in the data warehouse (Data Quality); Sent out status reports and monthly metrics.
  • Created manual DQ scripts and proceeded with automation once scripts were executed successfully
  • Created BRDs (Business Requirements Document) for DQ-related projects; Worked with development team until project completion
project managementdata qualitybusiness requirements documentationIT Business Analysis

Compliance Monitoring Analyst - Assistant Manager

Aug 2011 – Jul 2017 · 5 yrs 11 mos · Philippines

  • Managed internal projects of the team; Spearheaded the establishment of a streamlined project monitoring and project completion documentation process for the entire GCM APAC; Received award for Regional Employee of the Month for ASPAC on September 2013
  • Main contact person for internal/external audits and regulatory
  • Managed on-boarding and off-boarding of systems and applications for ID administration security events monitoring; Responsible for staff allocation and training new analysts
  • Led process improvements that resulted to improved monthly metrics performance
project monitoringaudit managementprocess improvementCompliance Monitoring

Rizal commercial banking corporation (rcbc)

Technical Support Specialist - Level 2

Mar 2010 – Aug 2011 · 1 yr 5 mos · Philippines

  • Handled day-to-day IT administration tasks and installations; assisted in troubleshooting, tuning, and problem resolution of internal applications.
IT administrationtroubleshootingTechnical Support

Hp

Technical Support Specialist

Mar 2009 – Aug 2009 · 5 mos · Philippines

  • Provided client support via email and performed roles of User Administrator.
client supportuser administrationTechnical Support

Intel corporation

Application Developer

Jan 2008 – Jan 2009 · 1 yr · Philippines

  • Owned physical data design and mapping in ETL (Extract, Transform, Load) space
  • Performed troubleshooting, problem analysis, resolution coding, testing, and implementation of complex ETL processes in Teradata environments
  • Closely monitored batch cycles in Autosys during month-ends or red period of the finance calendar which resulted to less incident tickets reported to the team
data designETL processestroubleshootingApplication Development

Apac customer service

Customer Service Representative

Sep 2006 – Apr 2007 · 7 mos · Philippines

  • Working student. Handled inbound calls regarding benefits and claims of Anthem Blue Cross Blue Shield Connecticut account providers.
customer serviceclaims handlingCustomer Service

Education

Mapúa University

Bachelor's degree — Electronics and Communications Engineering

Jan 2000 – Jan 2007

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