Sep 2023 – Present · 2 yrs 7 mos

Sep 2022 – Sep 2023 · 1 yr

• Conduct weekly one-one meetings with reports, provided feedback, filled out quarterly Connects, managed annual performance review, wrote job descriptions, conducted interviews, organized hiring loops
• Assign work to reports, monitor progress via daily team scrums, liaised with legal and privacy departments, communicated progress to partners and senior leadership, manage relationships with partner teams, track deadlines.
• Ran weekly and monthly service reviews, triaged product backlog, managed post-mortem process, managed design and code quality, assigned and load-balanced work.
• Drive root cause analysis discussions if SLAs are missed.
• Initiate and manage process changes necessary to meet business requirements, which may include working with executives to effect resource or vendor changes.
• Define schedule, process and format for team meetings, product backlog management, service reviews, talent reviews, and quality management
• Manage and coach the team to ensure their priorities are aligned and team members are working towards common goals, service health and availability to consumers. This also entails evaluating the health of the function and performance to make business decisions and manage the allocation of project resources accordingly.
• Lead meetings and conduct conference calls with project team members to allocate tasks, discuss strategies, and provide guidance.
• Draft the proposal for new projects, be it scope/schedule/cost/change to an existing service, highlighting Return on Investment to business and budget needs.
• Manage budgets for resources. This includes reviewing deliverables and providing feedback on how the team can improve on delivering better end results

Jul 2021 – Sep 2022 · 1 yr 2 mos

• Conduct weekly one-one meetings with reports, provided feedback, filled out quarterly Connects, managed annual performance review, wrote job descriptions, conducted interviews, organized hiring loops
• Assign work to reports, monitor progress via daily team scrums, liaised with legal and privacy departments, communicated progress to partners and senior leadership, manage relationships with partner teams, track deadlines.
• Ran weekly and monthly service reviews, triaged product backlog, managed post-mortem process, managed design and code quality, assigned and load-balanced work.
• Drive root cause analysis discussions if SLAs are missed.
• Initiate and manage process changes necessary to meet business requirements, which may include working with executives to effect resource or vendor changes.
• Define schedule, process and format for team meetings, product backlog management, service reviews, talent reviews, and quality management
• Manage and coach the team to ensure their priorities are aligned and team members are working towards common goals, service health and availability to consumers. This also entails evaluating the health of the function and performance to make business decisions and manage the allocation of project resources accordingly.
• Lead meetings and conduct conference calls with project team members to allocate tasks, discuss strategies, and provide guidance.
• Draft the proposal for new projects, be it scope/schedule/cost/change to an existing service, highlighting Return on Investment to business and budget needs
• Manage budgets for resources. This includes reviewing deliverables and providing feedback on how the team can improve on delivering better end results.