Apr 2023 – Jan 2025 · 1 yr 9 mos

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Jun 2022 – Present · 3 yrs 10 mos · On-site

• Collaborated on the development of extension documentation, resulting in a 20% increase in user satisfaction scores due to improved clarity and accessibility.
• Led the creation of comprehensive user guides for the Fynd Platform and Fynd Partners, resulting in a 30% decrease in user onboarding time and a 25% reduction in support inquiries.
• Crafted UI content for Fynd Engineering X product, contributing to a 15% increase in user engagement metrics and a 10% decrease in user error rates.
• Provided UI content for various extension and theme submission flows, resulting in a 20% decrease in submission process time and a 25% increase in submission completion rates.
• Established a standardized SOP for technical documentation creation, leading to a 40% improvement in documentation quality and a 30% reduction in revision cycles.
• Initiated and facilitated the automation of daily scrum calls, resulting in a 25% increase in team productivity and a 20% decrease in meeting overhead.
• Automated the documentation creation process, including image URL generation, resulting in a 50% reduction in document creation time and a 30% decrease in error rates.
• Collaborated with PM on the creation of BRDs, PRDs, and FRDs, resulting in a 20% increase in alignment between product requirements and technical documentation.
• Generated release notes, release reads, and change logs, resulting in a 40% increase in user engagement with product updates and a 20% decrease in support tickets related to update inquiries.
• Contributed UI content to Catalog Cloud, a new product launch, resulting in a 25% increase in product adoption rates and a 15% improvement in user satisfaction scores.
• Optimized the task assignment process for technical writers, resulting in a 30% increase in overall team efficiency and a 20% decrease in task backlog.

Dec 2021 – May 2022 · 5 mos · Remote

• Created user guides and walkthrough videos for Soroco's platform to enhance user experience.
• Established SOPs for technical writing in collaboration with Project Managers.
• Reviewed FRDs and BRDs to gain insights into product requirements.
• Identified opportunities for transition to Product Manager role:
• Enhanced product documentation to align with user needs and product goals.
• Conducted UX analysis to improve product usability.
• Participated in requirements gathering, analysis, and prioritization.
• Facilitated cross-functional collaboration to drive product success.

Sep 2021 – Jun 2022 · 9 mos · India · Remote

Sep 2021 – Nov 2021 · 2 mos · Remote

• Produced website UI content to ensure consistency and clarity in messaging.
• Developed social media ads to effectively communicate product features and promotions.
• Crafted engaging content tailored to various social media channels to increase brand visibility and engagement.
• Formulated comprehensive social media strategies to align with business objectives and target audience demographics.

Aug 2021 – Oct 2021 · 2 mos

May 2021 – Sep 2021 · 4 mos

Sep 2020 – Jan 2021 · 4 mos · Delhi, India · Remote

• Developed strategic social media plans aligning with overarching product and business objectives, focusing on brand positioning and audience engagement.
• Spearheaded the creation of visually compelling social media content across various formats, including posts, carousels, stories, and videos, to drive product awareness and user engagement.
• Orchestrated customer engagement initiatives to cultivate meaningful interactions, gather feedback, and address user needs, contributing to product refinement and customer satisfaction.
• Implemented targeted lead generation strategies leveraging social media platforms, effectively expanding the product's user base and driving revenue growth.

Feb 2019 – Nov 2021 · 2 yrs 9 mos

Feb 2019 – Nov 2021 · 2 yrs 9 mos