Jan 2017 – Jun 2024 · 7 yrs 5 mos · Bengaluru, Karnataka, India

• Assistant Manager/Sr.Pension Analyst
• Defined Benefit Retirement Plans |
• .Managed end-to-end pension administration for large-market clients, including team supervision, quality assurance, and client reporting.
• Delegated tasks and reviewed team outputs to meet SLAs
• Performed and reviewed complex pension calculations (DB, QDRO, RMD, disability, deferred vested)
• Addressed participant inquiries and explained plan provisions (DB & ESOP)
• Interpreted plan rules to ensure regulatory and plan document compliance
• Led team to successfully deliver multiple projects with 100% quality and on-time completion

Sep 2015 – Jan 2017 · 1 yr 4 mos · Gurugram, Haryana, India · On-site

Aug 2012 – Apr 2015 · 2 yrs 8 mos · Gurgaon, India

• Senior Fraud Analyst in Debit card deals with all type of fraud, managing accounts of customer, debiting and crediting money, Block Cards , research in fraud.
• We analyze/resolve claims on the customers' Debit card accounts regarding their fraudulent transactions.
• Train new team members in team and handling different queries and act as embedded coach for them.
• Direct interaction on call with the teams working at Hyderabad for resolving their queries.
• Organizational Trainings Undertaken VISA training ,Card training, Risk Management