Manjali Sharma

Operations Associate

Calgary, Alberta, Canada8 yrs experience

Key Highlights

  • Over 10 years of experience in risk and compliance.
  • Proven ability to lead cross-functional teams.
  • Expert in data-driven risk solutions and analytics.
Stackforce AI infers this person is a Risk and Compliance expert in the Financial Services sector.

Contact

Skills

Core Skills

Risk ManagementTeam LeadershipData AnalyticsRisk AnalysisCompliance ManagementRisk AnalyticsRegulatory ComplianceBusiness Analysis

Other Skills

Analytical SkillsAnti-Money LaunderingAutomationBusiness DevelopmentBusiness InsightsBusiness IntelligenceCompliance TestingContent ManagementContinuous ImprovementControl FrameworkControl TestingCustomer ServiceData AnalysisData ExtractionData Governance

About

Senior Risk & Compliance Leader with 10+ years of experience across internal audit, enterprise risk management, fraud risk, and governance frameworks within global, regulated organizations. Proven ability to lead end-to-end risk and audit engagements, conduct risk assessments, oversee testing and reporting, and present insights to senior stakeholders. Extensive experience managing cross-functional teams, coaching high-performing professionals, and delivering value-driven risk solutions across financial services and technology sectors. Recognized for strong judgment, clear communication, and the ability to manage complex priorities in fast-paced environments.

Experience

Upwork

Senior Team Lead - Identity & Financial Crimes Risk (Trust & Safety)

Jun 2022Present · 3 yrs 9 mos · Calgary, Alberta, Canada · Remote

  • Upwork Trust & Safety Team
  • Managing a team of fraud detection specialist
  • Review and understand team operational and goal metrics (OKR), identify changes or threats to those metrics, and make recommendations to management
  • Report out team metrics to leadership on a daily and weekly basis
  • Build special projects in collaboration with Management and other Trust & Safety teams and analysts to improve detection and reporting to help keep Upwork's community safe
  • Collaborate in addressing operational/process issues and work towards continuous improvement, identifying and mitigating procedural gaps
  • Work closely with Ops Manager, Intelligence investigations and Analytics to track down new or emerging trends and make recommendations regarding proactive detection
  • Establish and lead a feedback loop process to review past cases looking for new trends
Fraud DetectionOperational MetricsContinuous ImprovementTeam ManagementRisk ManagementTeam Leadership

American express

Developer

Nov 2021Jan 2023 · 1 yr 2 mos · Cybercity, Gurgaon, India · Hybrid

  • Team: Conduct Risk - MIS & Analytics
  • Though titled Developer, my role focused on leading analytics initiatives within the Conduct Risk team. I collaborated with leadership to deliver data-driven insights, automate reporting, and improve risk monitoring efficiency.
  • Key Highlights:
  • Led a team of analysts to meet organizational and compliance goals.
  • Designed and optimized SQL/HQL queries across multiple data sources (IDN, Cornerstone, etc.).
  • Built logic to detect anomalies and exceptions in conduct risk data.
  • Developed interactive dashboards in Tableau to visualize key insights.
  • Partnered with cross-functional stakeholders to translate data into actionable intelligence.
SQLData AnalysisReporting AutomationTableauData AnalyticsRisk Analysis

Bank of america

Team Leader

Jul 2019Nov 2021 · 2 yrs 4 mos · Unitech Infospace Gurgaon

  • Team - Global Risk Management
  • Key Responsibilities:
  • Performed data extraction, scripting, sampling, and analysis from multiple data sources to support compliance reviews.
  • Developed standardized procedures and methodologies for test owners and sample developers using SQL, SAS, and MS Office tools.
  • Conducted testing and monitoring of internal controls to ensure data accuracy and compliance consistency.
  • Partnered with EIT testing and data leads to evaluate sampling practices and identify deviations from enterprise standards.
  • Supported the Sampling Control Forum by reviewing design requests and validating non-independent data sources.
  • Tools & Technologies: SQL | SAS | Data Analysis | Compliance Testing | Risk Analytics | MS Excel
Data ExtractionCompliance TestingInternal ControlsSQLSASCompliance Management+1

Natwest markets plc

Senior Risk Analyst (NatWest Markets)

Oct 2018Jun 2019 · 8 mos · Unitech Infospace, Gurugram

  • NatWest Group (Part of Royal Bank of Scotland)
  • Risk & Control
  • Support the development and implementation of NatWest Market wide control framework to mitigate market, conduct, operational, credit, and regulatory risks.
  • Define and deliver an effective and sustainable control environment across NatWest Markets in collaboration with other control teams and end-to-end functions.
  • Comply with our code, all RBS, and NatWest Market policies.
  • Own, manage and supervise risks within the business area, ensuring mechanisms are in place to identify, report, manage and mitigate risk within defined risk.
  • Control testing for NatWest Front Office Controls, SOX controls and Risk & Control Assurance.
  • Risk Identification, Remediation, Implementation of Controls and Follow Up.
  • Desk Level Analysis, Baselines, Heat Maps creation in tableau to report the performance of controls.
Control FrameworkRisk IdentificationControl TestingTableauRisk ManagementRegulatory Compliance

Royal bank of scotland business

2 roles

Senior Business Analyst

Promoted

Oct 2016Sep 2018 · 1 yr 11 mos

  • Responsible for preparing /updating UK MI’s eg.UK work log tracker, FCA report, UK Exception log etc.
  • Responsible for preparing several internal reports e.g., Quality report, Refund analysis report etc.
  • Preparation of OPD (Online Process Diagram) and SOP (Standard Operating Procedure) and flow charts for the teams.
  • Risk management and control testing for the processes under the corporate and personal banking operations team.
  • Recommend Fraud write-off wherever appropriate in consultation with stakeholders.
  • Monitor fraud risk budgets and keep them under control.
Report PreparationRisk ManagementControl TestingBusiness Analysis

Business Analyst

Oct 2014Sep 2016 · 1 yr 11 mos

  • Pro-active Risk Management by way of reviewing cardholder, outsourced agency activities.
  • Adherence to group Fraud Risk management guidelines.
  • Reporting of any suspicious activity including Terrorist financing and AML.
  • Analysis of the data, creation of reports, finding loopholes in the process and implementing changes.
  • Preparation of audit reports for the corporate customers.
  • Co-ordinate with RM for further clarification on loan sanctions if suspected fraud.
  • Call back to customers for amounts above threshold limits for S/O’s.
  • Engage appropriate stakeholders to ensure timely remedial actions and escalation of situations that pose significant risk.
  • Adhere to policies and procedures issued in relation to money laundering prevention.
  • Ensure compliance with these policies and procedures on an ongoing basis.
Risk ManagementFraud Risk ManagementData AnalysisCompliance Management

Education

Jamia Hamdard

Master of Business Administration (MBA) — Finance and Marketing

Jan 2012Jan 2014

Jamia Millia Islamia

Advance Diploma in Spanish Language — Spanish Language and Literature

Jan 2013Jan 2014

Jawahar Lal Nehru Academy of Languages

Diploma in Spanish — Spanish Language

Jan 2012Jan 2013

Bareilly College

Bachelor of Commerce - BCom

Jan 2008Jan 2011

Girish Prasad Memorial College

Intermediate — Commerce

Jan 1994Jan 2008

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