Shanu Singh

Business Development Executive

New Delhi, Delhi, India4 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in vendor management and customer support.
Proven track record in data analysis and lead transformation.
Strong leadership and problem-solving skills.

Stackforce AI infers this person is a SaaS professional with expertise in vendor management and customer support.

Contact

Skills

Core Skills

Data AnalysisCustomer Support

Other Skills

Active ListeningAnalytical SkillsAnalyticsAttention to DetailCommunicationComputer LiteracyCreative Problem SolvingInterpersonal SkillsLogical ReasoningMarketingOral CommunicationProblem SolvingSalesSensitive InformationTeamwork

About

At The Knot Worldwide, our team strives for excellence in streamlining vendor management and enriching customer support. With a focus on consolidating vendor leads within Salesforce, we ensure a seamless experience for both vendors and our sales team. Graduating with an MBA in Marketing and Operations from Noida International University, my expertise lies in leveraging marketing insights to optimize operations effectively. Leadership and proactive problem-solving are at the core of my professional ethos. My tenure as Senior Executive allowed me to transform scattered vendor data into actionable leads, significantly aiding our sales representatives. This dedication to driving efficiency and supporting team success reflects my commitment to fostering growth and delivering superior service in the dynamic wedding industry.

Experience

The knot worldwide

2 roles

Associate, Global Support Operations

Mar 2023 – Present · 3 yrs · Gurugram, Haryana, India · Hybrid

Accountable for identifying duplicate vendor leads and consolidating them into a single account within Salesforce.
Accountable for distributing tickets to the enrichment team through the utilization of the Data-loader tool.

Creative Problem SolvingData AnalysisAttention to DetailLogical ReasoningCustomer SupportInterpersonal Skills+3

Senior Executive, Global Support Operations

Jan 2022 – Mar 2023 · 1 yr 2 mos · Gurugram, Haryana, India · Hybrid

Responsible for collecting information about wedding vendors on various sources such as Websites, Facebook, Instagram, Google and Yelp.
Transformed vendor information into leads within Salesforce and subsequently distributed these leads to our sales representatives for further follow-up.

Logical ReasoningData Analysis