Aug 2021 – Dec 2021 · 4 mos

Jan 2020 – Jul 2021 · 1 yr 6 mos

Aug 2014 – Jun 2019 · 4 yrs 10 mos · Mumbai Area, India

• Key Account Manager for clients like Amadeus, Emirates Airlines, Continental Tires, BASF, HeidelbergCement, Bayer Life Science, PwC, Diageo, Zeppelin University, Amadeus, GroupM, Dairy Crest and Unilever.
• Handling large projects of Simulations, Articulate, Captivate, WBT, Nuggets, Games and after effects.
• Build proposals, documents for RFP, estimation sheet, SOW, Addendum, log project in SAP and Implementation of the project.
• Handling team size of 25 Technical, Graphic Visualizer and Instruction Designer resources.
• Following the entire Project Lifecycle for implementation of the project.
• Developing eLearning modules for clients in UK, US, Europe and Middle East and South America.
• Working on large project for localization in 9 languages for UK client.
• Present presentations for monthly and quarterly Operations review for the work unit.
• Ensured average 97% CSI score all the time.
• Ensured average 3.8$ quoted rate profit for the project executed.
• Responsible for Resource Management from 100% utilization for the entire Work Unit.
• Ensured ZERO NCs for all On Going projects as well as during Project Closures.
• Ensuring 100% payment against Invoices in TAT of 45 days-time frame.
• Organize various employee engagement events for motivating the team members.

Feb 2014 – Aug 2014 · 6 mos

• Infrastructure Management – 60+ employees across locations; Conceptualize Plan, Design, Automate, Transition and Deliver Managed Services
• Management SOPs in Knowledge Repository
• Reduce cycle times for any process, Inputs from Customer Feedback Transition Transition activities include, Takeover New services and Servers Process & Framework, Resources, Metrics and Dashboards, Reviews, Audits and Performance Management, Induction frame work, Training and Skill Development for new skills Metrics Management
• Project Management – 25000+ Desktops – XP to Win 7 Migrations, PAN India
• Project Management – Implementation of End User Management Tool
• Infrastructure Management - Manage 2000+ Back Offices, Branches and 3200+ ATMs
• Release Management of applications
• Manage the entire Asset Management Lifecycle of Deployment, re-deployment and Disposal
• Post release – L2 Support for end users (through a dedicated Service Desk)
• Knowledge Management (through the development to Post release support)
• Team size – (20) (L2 SD – 8, Server Support – 8, Application support team – 12
• Servers – 80 (includes Windows & UNIX Platforms)
• Vendor Management – Managing 14 vendors

Dec 2012 – Feb 2014 · 1 yr 2 mos

• Infrastructure Management (Scotland, United Kingdom)
• Service Availability, Infrastructure Availability, End User Application Uptime
• Skill building and Mentoring team for Oil and Gas Deliverables for supporting Applications
• Effective planning to ensure Capacity, Schedule and BCP
• End to end service mapping through – effective SLA – OLA – UPC, Vendor / Resolver group performance management
• Global BCP SPOC for entire Service Delivery
• Project Management
• Transition of new Applications from Test to Production environment
• Server Consolidation
• Branch offices consolidation

May 2007 – Nov 2012 · 5 yrs 6 mos

• Service Availability, Infrastructure Availability, End User Management
• Inducting and training resources for effective End User management
• Manage 4000+ Primary and Secondary Links for Network Uptime
• Effective End User and customer Mapping and Management
• Global BCP SPOC for entire Service Delivery
• Application Uptime and Availability, manage team of L1 and L2 resources

Jan 2014 – Aug 2021 · 7 yrs 7 mos · Mumbai Area, India