Jan 2024 – Apr 2024 · 3 mos · Newcastle Upon Tyne, England, United Kingdom · On-site

• In this role, I had the opportunity to gain valuable experience in customer service while also developing and honing my administrative skills. I was responsible for managing customer inquiries, providing assistance, and ensuring customer satisfaction, which required effective communication and problem-solving abilities. Additionally, I handled various administrative tasks such as organizing records, managing schedules, and coordinating office activities, which helped me build strong organizational and multitasking skills. This dual exposure allowed me to develop a well-rounded skill set, balancing customer interaction with administrative efficiency.

Oct 2023 – Dec 2023 · 2 mos · Newcastle Upon Tyne, England, United Kingdom · On-site

Apr 2022 – Jul 2023 · 1 yr 3 mos · Trivandrum, Kerala, India · On-site

• In this role, I prepared students for the IELTS exam by enhancing their skills in reading, writing, listening, and speaking, ensuring they met the specific requirements of each section of the test. I developed tailored lesson plans and exercises to address the individual needs and proficiency levels of each student, focusing on improving their weak areas while building on their strengths. I provided detailed, personalized feedback on their practice tests and assignments, highlighting areas for improvement and offering strategies for time management, critical thinking, and effective test-taking techniques. Additionally, I conducted mock tests and one-on-one sessions to simulate the real exam environment, helping students gain confidence and improve their performance under timed conditions. By tracking their progress and adjusting my approach as needed, I ensured that each student was well-prepared and confident, ultimately contributing to their success in achieving their target band scores.

Sep 2020 – Mar 2022 · 1 yr 6 mos · Trivandrum, Kerala, India · On-site

• In my previous role, my major duties included customer service, office administration, cash handling, and telecalling. I interacted with customers, addressing their inquiries and resolving issues to ensure a high level of satisfaction while building strong relationships. In office administration, I managed tasks such as organizing files, maintaining records, coordinating schedules, and supporting the management team, contributing to the efficient running of the office. My responsibilities also involved handling cash transactions, processing payments accurately, balancing registers, and ensuring financial integrity. Additionally, I conducted outbound calls to customers, providing information, support, and promoting services, while effectively managing customer accounts and building rapport over the phone. These experiences helped me develop strong communication, multitasking, and financial management skills.

Mar 2020 – May 2020 · 2 mos · Trivandrum, Kerala, India · On-site

• During my internship at Aeka Biochemicals, I gained extensive hands-on experience in both laboratory and industrial techniques, which included conducting a variety of experiments, analyzing chemical samples, and ensuring strict adherence to safety and quality control protocols. My responsibilities involved working with advanced laboratory equipment and tools to perform tests and gather accurate data, which was crucial for ongoing research and development projects. I collaborated closely with the research and development team to optimize production processes, focusing on enhancing the efficiency and accuracy of biochemical testing procedures. I also participated in troubleshooting and resolving issues that arose during experiments, applying analytical and critical thinking skills to develop effective solutions. Additionally, I was involved in documenting experiment results, preparing detailed reports, and presenting findings to the team, contributing to the development of new methods and improvement initiatives. This experience provided me with a deep understanding of laboratory operations, teamwork in a scientific environment, and the importance of precision and safety in biochemical research.