Jan 2025 – Present · 1 yr 2 mos · Bengaluru, Karnataka, India

• building ticket reselling platform, solving for frauds & scams.

May 2022 – Mar 2025 · 2 yrs 10 mos · Bengaluru, Karnataka, India

• driving deployments, CI pipelines, E2E tests metrics, and PR review processes for the Merchant Dashboard group, which includes approximately 40+ engineers.
• Reduced CI workflows duration from 14 minutes to 45 seconds by migrating the package manager from Yarn to pnpm.
• Architected and implemented a scalable RBAC system for the Merchant Dashboard, enabling introduction of new roles and custom role creation, while reducing the need for additional role-based checks across the platform.
• Helped create OKRs and planning for the Razorpay POS pod, ensuring alignment with team goals and overall company objectives.
• Cross-Channel Integration: Led the integration of the offline payment channel into the Razorpay dashboard, overcoming infrastructure challenges as Razorpay is primarily built for Online Payments.
• Omni-Channel POS Onboarding: headed the development of the Omni-Channel POS Onboarding, integrating it with Razorpay's key onboarding flow.
• SOP Process Definition: Helped Define and implemented a complex SOP process for OPS personnel, focusing on merchant activation and verification, ensuring compliance and improving operational efficiency.
• User Research: Conducted user research and engaged in calls with POS merchants to gather insights, driving user-centric decision-making.

Mar 2021 – May 2022 · 1 yr 2 mos · Bengaluru, Karnataka, India

• Built Reusable Onboarding Module: Proposed and created a plug & play Onboarding Module for Capital Products like "Corporate Credit Cards," "Loans," "Cash Advance" and "Early settlements for Amazon Sellers," making it easier with a streamlined process for the team to set up the onboarding
• process for a new product.
• Improved Signup & Login Conversion: Simplified and re-developed the Signup & Login flow for
• Razorpay Capital, resulting in a 33% increase in Signup conversion (from 12% to 16%) and an 81%
• improvement in Login conversion (from 12% to 21.7%).
• Developed Credit Report Retrieval Application: a standalone application to fetch credit reports
• (bureau reports), offering a convenient and efficient solution for our co-applicant merchants.

May 2021 – Dec 2021 · 7 mos · Remote

• Worked on the PaymentOS for the Contributor and DAO Economy. The application is a suite of tools
• to scale DAO financial operations and manage contributors

Jan 2020 – Feb 2021 · 1 yr 1 mo · Gurugram, Haryana, India · On-site

• Developed an all-in-one software suite for the Australian healthcare industry, focusing on the following key products:
• Onboarding System: Developed the onboarding flow for practitioners and hospitals, including signup, authentication, and role-based access control for various roles.
• Appointment Scheduler: Created a scheduler for hospital representatives to manage doctor and
• hospital appointments.
• Appointment Calendar: Built a Google Calendar-like software with monthly and daily views for
• doctors, entirely from scratch without using external libraries.
• Doctors and Patient Dashboard: Designed a comprehensive dashboard for managing doctors' profiles, adding patient details, handling MediClaims, and other essential functionalities as required by the Australian healthcare claiming system.