Apr 2024 – Apr 2025 · 1 yr · Gurugram, Haryana, India · On-site

• Led BluSmart’s patented ride-matching algorithm (US patent: US20220270013A1), driving an industry best 97% on-time arrival rate with zero cancellations.
• Managed supply & matching products for 8k+ EV fleet / 35k+ daily rides, improving assignment success +15% and reducing idle time ~40%.
• Rebuilt Express Rides allocation algorithm using real-time supply signals → bookings grew +180% and contributed ~₹5.4 Cr/month incremental revenue.
• Designed Premium City offering and optimized premium slot allocation → earnings/hour +30%, premium revenue per vehicle +45%.
• Rolled out driver-facing support stack (in-app support, IVR emergency flows, secure calling) → dispatch calls -60%, issue response time -70%, saving ~₹5L/month.
• Developed fraud-prevention systems leveraging telematics and vehicle diagnostics to detect misuse and improve fleet utilisation, leading to a 17% increase in effective supply hours.
• Rolled out in-App support for Driver Partners, IVR-triggered emergency response, and integrated TATA platform for secure calling, reducing dispatch call volume by 60%, cutting issue response time by 70%, and saving ₹5L/month

Jun 2023 – Mar 2024 · 9 mos · Gurugram, Haryana, India · On-site

• Introduced slot redesign to better align supply/demand → reduced ride delays from 7% → <5% and improved earnings/hour for driver partners.
• Built automation/self-serve dashboards (bulk refunds, cancellations, reassignment, region ops) → reduced manual ops dependency by ~60%.
• Optimised Return-to-Hub logic with charger availability & flexible break scheduling → reduced supply-hour wastage by ~2%.
• Built automation/self-serve dashboards (bulk refunds, cancellations, reassignment, region ops) → reduced manual ops dependency by ~60%.
• Integrated Paytm POS at airport counters → enabled instant bookings, contributing ~30% of airport rides.

Jun 2022 – May 2023 · 11 mos · Gurugram, Haryana, India

• Led product strategy, roadmap and growth across partner & retailer products for 1K stores in Tier-II+ markets.
• Launched and scaled the 1K Partner App to 60%+ adoption within 3 months through targeted onboarding & iteration.
• Built e-POD and store audit workflows to simplify reconciliation and cut support tickets (-40%).
• Automated retailer ordering (saved 300+ man-hours/week) and increased AOV (+20%), and shipped a referral flow that grew new-store leads (+23%).
• Improved retailer communications (WebEngage + Notice Board) and defined product KPIs to drive adoption and retention.

Feb 2022 – May 2022 · 3 mos · Gurugram, Haryana, India

• Took a hands-on approach, diving deep into execution while gaining valuable cross-functional learnings.

Jul 2021 – Apr 2022 · 9 mos

• Served as the Fest Director of the Literature & Film Council, DTU.
• Led the planning and execution of flagship cultural events such as Freshers, Farewell, and the national festival Yuvaan, coordinating teams, sponsors, and stakeholders throughout the year.

Aug 2019 – Jun 2021 · 1 yr 10 mos

Sep 2018 – Aug 2019 · 11 mos

Jun 2021 – Jul 2021 · 1 mo · Delhi, India

• Worked as a Data Analyst Intern at LAL10, an online marketplace connecting global buyers with verified Indian MSMEs.
• Conducted market research on 50+ products, analyzed competitors using web analytics tools, and built databases to support business growth.
• Using Tableau, helped identify market entry strategies and product-market fit for 20+ products, contributing to a 10% increase in sales.

Dec 2020 – Dec 2020 · 0 mo · Noida, Uttar Pradesh, India

Aug 2020 – Aug 2020 · 0 mo

Dec 2019 – Dec 2019 · 0 mo · Delhi, India