Kushagra Singh

Project Manager

Hyderabad, Telangana, India6 yrs 2 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Expert in managing complex technical projects.
Proven track record in client engagement and satisfaction.
Strong leadership in cross-functional team environments.

Stackforce AI infers this person is a SaaS Project Management expert with a focus on technical solutions and client satisfaction.

Contact

Skills

Core Skills

Technical Project LeadershipService Delivery ManagementTechnical Project ManagementProject ManagementSolution ImplementationCustomer Engagement

Other Skills

APIAgile MethodologiesBig-Picture ThinkingBusiness ConsultingChatbotsClient Expectations ManagementClient RelationsContingency PlanningCross-functional Team LeadershipCustomer RequirementsCustomer SatisfactionCustomer Satisfaction (CSAT)Customer-Focused ServiceGenerative AIGenerative AI Tools

About

Senior Technical Project Manager with a knack for turning complex tech puzzles into smooth, scalable solutions. I've honed my skills at fast paced organisations like Sprinklr, Verloop, and HighRadius, blending deep technical know-how with a passion for smashing project goals and delighting clients. I thrive at the crossroads of technology and teamwork, making sure projects don’t just get done—they get done right. Whether it's wrangling cross-functional teams or navigating enterprise software challenges, I bring energy, precision, and a dash of creativity to every challenge. Always learning, always pushing boundaries—and proud to build the tech-powered future one project at a time. If you love tech, talk strategy, or just want to swap stories about making complex projects work, let’s connect!

Experience

Sprinklr

2 roles

Senior Technical Project Manager

Promoted

Jun 2024 – Present · 1 yr 9 mos

Led onboarding and training for new TPMs at Sprinklr, enhancing team efficiency.
Helped in the hiring process by leading hiring interviews for the Tech Services team.
Developed comprehensive training materials and playbook for integration module training.
Streamlined team processes and knowledge sharing to improve overall project delivery.
Successfully lead the delivery of multiple large public sector programs simultaneously.

Technical Project LeadershipProject CommunicationsResource PlanningService-Level Agreements (SLA)Customer EngagementService Delivery Management+8

Technical Project Manager

Feb 2023 – May 2024 · 1 yr 3 mos

Responsibilities:
Owning the delivery of Sprinkir Integrations by leveraging standardized Connectors and customized Enterprise Software Solutions, in complex customer environments.
Ensuring Successful delivery of the Projects to make sure Business and Functional objectives for the customer are fulfilled.
Engaging from early pre-sales cycles of the Project to the successful delivery and then handing over the project to Success teams.
Requirement Gathering - Business, Function and Technical Requirements from customer/vendors.
Defines project scope, deliverables, roles and responsibilities in collaboration with client stakeholders and business partners.
Establishes, plans, and executes major milestone reviews and decision gates with client stakeholders to complete the project life cycle.
Prepare thorough Documentations - Project kick off presentations, Detailed Project schedule/Plans,
UAT documentations, Project Trackers etc.
Identifies, clarifies and communicates project vision, goals and objectives and how these support client strategic objectives
Ability to lead and motivate cross-functional teams and interact with all levels.
Assign and monitor work of Sprinklr client assigned technical personnel, ensuring that project steps are in alignment with business objectives
Resolves conflicts by demonstrating leadership and appropriate decision-making competencies.
Responsible for complex program management tasks and development of standards and processes for scheduling, administration, and accounting.
Manage and appropriately escalate: delivery impediments, risks, issues, and changes associated to Sprinklr product development initiatives.

Workload PrioritizationJiraProject PlansContingency PlanningRisk ManagementProject Communications+27

Verloop.io

Project Manager

Mar 2022 – Feb 2023 · 11 mos · Bengaluru, Karnataka, India · Remote

Collaborated with Customer Success team to deploy chatbots, designed solutions for clients, and managed project timelines to ensure successful delivery.
Led implementation team in scrums and sprints, providing clear direction and insights to drive product improvements.
Identified upsell opportunities, resulting in increased revenue for Verloop.io

Workload PrioritizationJiraProject ImplementationResource AllocationProject PlansSolution Implementation+36

Highradius

5 roles

Associate Consultant - II (Project Lead + DTC)

Promoted

Oct 2021 – Feb 2022 · 4 mos

Led enterprise projects from blueprinting to hypercare, designing 2 projects and leading their implementation.
Managed a team to identify process improvement initiatives, reducing project implementation time.
Collaborated with stakeholders to ensure successful digital transformation projects at HighRadius.

Workload PrioritizationJiraResource AllocationSolution ImplementationRisk ManagementProject Communications+22

Techno Functional Consultant (Project Lead)

Jul 2021 – Sep 2021 · 2 mos

Worked closely with Fortune 500 clients to discuss and resolve issues during solution implementation, driving the team to meet client expectations within the project timeline.
Mentored and trained interns to make them ready to work on enterprise global implementation projects.
Developed and maintained positive customer relationships through high-level constant and consistent customer service.
Worked with the product and development team in designing a bot to help proactively detect and report abnormalities in the data.
Got selected for the training of Digital Transformation Consultant and started taking up RPA projects as a DTC.

Workload PrioritizationJiraSolution ImplementationRisk ManagementProject CommunicationsResource Planning+18

Associate Techno Functional Consultant (Project Lead)

Promoted

Sep 2020 – Jun 2021 · 9 mos

Lead and fulfilled five high-profile projects parallelly in a timeline of 10 months with 100 TQVS.
Prepared test plans and wrote test scripts for the user acceptance testing (UAT).
Prepared user guides and conferred customer training for new product enhancements.
Managed the implementation through user acceptance testing, user training, data migration, and post-live support by ensuring smooth cross-team collaboration.

Workload PrioritizationJiraSolution ImplementationRisk ManagementProject CommunicationsResource Planning+17

Associate Techno Functional Consultant

Jul 2019 – Aug 2020 · 1 yr 1 mo

Performed complex integration and data aggregation for Fortune 1000 clients under different industry verticals across geographies like EMEA, ANZ, and the US, bringing unique challenges.
Deployed custom CSV and excel reports for client’s business warehouse.

JiraSolution ImplementationCustomer SatisfactionCustomer EngagementTeamworkBusiness Consulting+6

Summer Intern

May 2019 – Jun 2019 · 1 mo

Underwent domain and industry training to understand the SaaS landscape and have a deeper understanding of the HighRadius cloud solutions and the role they play in transforming the order to cash process.

Solution ImplementationTeamworkSoftware ImplementationSoftware as a Service (SaaS)SQL