Jul 2024 – Apr 2025 · 9 mos · New Delhi, Delhi, India · On-site

May 2023 – Jul 2023 · 2 mos · New Delhi, Delhi, India · Remote

• Spearheaded the product strategy, roadmap, and development lifecycle for a cutting-edge cross-border payment platform powered by blockchain technology.
• Collaborated closely with engineering, design, and marketing teams to gather and prioritize requirements, ensuring alignment with business goals.
• Led the implementation of agile methodologies, resulting in the timely delivery of product releases that consistently met customer needs.
• Translated complex technical concepts into clear user stories, features, and specifications, enhancing the development process.
• Conducted comprehensive market research and customer feedback analysis to identify pain points and opportunities for improvement.
• Played a key role in shaping the user experience by collaborating with UX/UI designers to create an intuitive and seamless payment interface.
• Maintained open communication channels with stakeholders and customers, gathering feedback and providing regular updates on product development.

Jan 2023 – Apr 2023 · 3 mos · India · Remote

Nov 2022 – Jan 2023 · 2 mos · Noida, Uttar Pradesh, India · Remote

• I worked on Power BI to create content and analyze data sets and made dashboards

Jan 2022 – Oct 2022 · 9 mos

• I was on a journey of upskilling myself in Data Analytics.
• I have upskilled myself in MySQL, Tableau, and Power BI and have worked on several personal projects to make a portfolio during the period.

Nov 2019 – Dec 2021 · 2 yrs 1 mo · On-site

• Projects: Personal Loan Product, Personal Loan for Self Employed Professional Product, Employee Loans
• Product Planning & Creation: Market Research, Product Policy, Product Program & BRD (Business Requirement Document) for Loan Originating System & Loan Management System. Coordinating with different departments (Sales, Credit, Risk, Compliance, Legal, Operations & Collections) for development of the Product.
• Product Development: End to end development of LOS. Working with in-house team and external vendors in developing the system and continuously monitoring for the issues & solving it with the help of IT team & vendor
• Product Testing: End to end testing for seamless user experience. Lead the testing team with SPOCs from different departments (IT, Credit, Operations, Legal, Risk, Finance, Sales).
• Business Strategy & Finances: Building Product finance keeping vis-a-vis targets, business, operating expenses, P&L and repayments.
• Product Launch: Planning & executing launch activities with Marketing Team to create a pan-India buzz in the branches and target segments with market activities.
• Product Training & Communication: Creating Training & Assessment content for Sales Team Engaged in the end-to-end team management right from creating contests, solving issues of the team members, training & guiding new management trainees & sales officers regarding the product offerings.
• Managing Product & Portfolio Health: Tracking of resource allocation & progress with Sales Team. New product development or addition of amendment to existing Product.
• Product Data Management: Capturing & maintaining information about product development with Sales Team.
• Management of Stakeholder relations: Managed & supported internal as well as external stakeholder from smooth functioning of the product
• Compliance & Audit: 100% compliance and assistance in resolution of any compliance/audit query. Ensuring proper documentation & Trail for quick resolution.

May 2019 – Oct 2019 · 5 mos · On-site

• Developed & implemented the NACH process for EMI repayment resulting in efficiency & quick RCA
• Automated loan closure process
• Researched on the customer segment to target customers for new product offerings
• Facilitated business growth in terms of value, volume and market share by introducing new marketing
• ideas & concepts
• Responsible for Personal Loan product growth by managing internal stakeholders & vendors to finalize requirements & implement them
• Supported in audits conduct by keeping records of data
• Designed various documents & forms including fields form, application forms, agreements, sanction letter, email templates, SMS templates, and notifications for the workflow based on regulatory requirement while ensuring customer delight
• Responsible for technical development of the product in liaison with IT team & vendor as per the regulatory requirements
• Performed & Administered UATs before giving go head to any changes in the product
• Provided training to all the sales team from regional manager to sales officers
• Rolled out marketing campaigns to supplement the product and monitoring its efficiency closely
• Developed the various processes for cross selling of other Bank products
• Responsible for incentive payout & other payout management

May 2018 – Jul 2018 · 2 mos · Bengaluru, Karnataka, India · On-site

• Worked as a intern in finance department of Hotel.
• Responsible for record keeping & managing of data on day to day basis
• Automated the record keeping process by making models
• Maintained the proper documents & list on excel
• Performed inventory management by LIFO process resulted in waste deduction
• Organized various activities for hotel staff on behalf of finance department
• Helped HR department in finding RCA for higher attrition

Aug 2017 – Feb 2019 · 1 yr 6 mos · Varanasi, Uttar Pradesh, India