Feb 2024 – Sep 2024 · 7 mos · Bengaluru, Karnataka, India

Apr 2022 – Jun 2022 · 2 mos · Remote

• 1. Designed a new product blueprint to integrate standalone micro products and boost capabilities.
• 2. Benchmarked top PHM capabilities among Optum competitors to ensure we deliver top value.
• 3. Developed maturity assessments and used data-driven insights to help us climb the maturity ladder.
• 4. Worked with five stakeholders across the US to gather requirements, pinpoint pain points, and assess capabilities.
• 5. Analyzed industry trends and our technology landscape through secondary market research.
• 6. Identified and bridged capability gaps in Optum’s portfolio.
• 7. Created a customer-centric business case showcasing the value of our proposed product enhancements.

Jul 2019 – Jul 2021 · 2 yrs · Bengaluru Area, India

• Robotic Process Automation (RPA) Engineer– Blue Prism
• 1. Collaborated with a global team and clients across two continents to enhance software robots for a UK-based wealth management firm.
• 2. Leveraged Blue Prism to manage workloads within SLAs, optimizing bot utilization based on data volumes.
• 3. Improved handling capacity by 30% through thorough root cause analysis and exception resolution.
• 4. Coordinated with technology teams to ensure bot performance met Service Level Agreements (SLAs).
• 5. Provided senior management with weekly metrics, analyses, and insights.
• 6. Deployed new processes bi-weekly and conducted regular health checks of resources.
• 7. Automated daily data volume tracking, saving 5 work hours per week.