Anmol Katyal — Product Manager
Having several years of experience in Customer Service and Client Servicing. Handled Multiple Projects related to Voice Processes, Project Management etc. Worked on multiple Business Transformation initiatives for the organisation through use of process automation tools i. WFM Tool - RTC (Client Center Telephony), BOSS Application- Chatbot, Salesforce Automate, Pardot, Dialer. A thorough process oriented professional with excellent communication skills
Stackforce AI infers this person is a BPO operations leader with expertise in customer service and sales management.
Location: Gurgaon, Haryana, India
Experience: 7 yrs 8 mos
Career Highlights
- Experienced in managing customer service operations.
- Skilled in business transformation through automation tools.
- Proven track record in sales process management.
Work Experience
GlobalLogic
Lead Content Engineer (2 yrs 1 mo)
Concentrix
Assistant Manager Operations (2 yrs 4 mos)
Tech Mahindra
Sales Team Lead (1 yr 3 mos)
Sales Team Lead (8 mos)
Team leader operations (8 mos)
SEO BIRDS MARKETING PRIVATE LIMITED
Operations Team Lead (10 mos)
MattsenKumar LLC
Quality Consultant (1 yr 1 mo)
Education
Bachelor of Commerce - BCom at Delhi University
