Jun 2024 – Dec 2025 · 1 yr 6 mos · Irving, Texas, United States · Hybrid

• Official Title: Vice President
• Citi | Enterprise Data – Wholesale Lending (Transaction Data Capture)
• As part of Citi’s Enterprise Data organization, I lead product development efforts focused on transforming the Transaction Manager workflow and modernizing wholesale lending infrastructure.
• Key Contributions:
• Streamlined bilateral deal booking by cutting down XX+ captured attributes, reducing new deal set-up time by YY%
• Managed concurrency & merging capability for deal updates, enabling XX+ concurrent covenant monitoring monthly
• Examined user journeys to understand low product usage, introducing reset workflow to reduce inactivation by XX%
• Crafted 2025 roadmap by evaluating user feedback, backlog & KPIs, executing Y enhancements to boost XX% adoption
• Introduced template conversion capability for historical deal remediation, accelerating annual reviews by XX per deal
• Presently, owning the Credit Agreement Data Capture for the overall mission of transforming the Transaction Manager's journey to Helios.

Jan 2024 – Apr 2024 · 3 mos · United States · Remote

• As part of my MBA, I collaborated with Wayfair’s product team to explore GenAI solutions that elevate customer experience and supplier engagement.
• Key Contribution:
• Designed and proposed GenAI-driven personalized ad and banner strategies to improve click-through rates (CTR), enhance supplier visibility, and deliver customized user experiences.

Jan 2021 – May 2023 · 2 yrs 4 mos

• Led product development within PayPal’s Identity & Access Management team, focusing on access automation, system integration, and secure user lifecycle management.
• Key Contributions:
• Analyzed 256 applications and designed a re-platforming strategy; migrated the top 28, exceeding quarterly integration goals.
• Transformed the IAM platform by introducing configurable connectors and integrating 35+ applications to support 1M+ users.
• Identified friction in user onboarding and implemented Attribute-Based Access Control (ABAC) to streamline authorization, reducing manual interaction from 20+ clicks to zero.
• Partnered with Engineering, HR, Support, and Workday teams to revamp the onboarding flow, saving $1.2M annually.
• Developed a Just-in-Time (JIT) access approval flow leveraging Role-Based Access Control (RBAC), eliminating ~100K revocation requests per quarter & reducing high-risk accounts by 70%
• Defined integration vision and roadmap by combining user feedback, app usage data, and internal infrastructure priorities to onboard 80+ applications.
• Led onboarding of 18 legacy applications through stakeholder collaboration, reducing operating costs by $2.8M/year.
• Designed an inter-system reconciliation strategy to unify identity data across systems, lowering process failure rates by 80%.
• Introduced an internal plugin for capturing domain-level SSO data, delivering 100% transparency into authentication traffic.
• Drove PayPal’s post-COVID space utilization initiative through a dynamic seating strategy, increasing global workspace efficiency by 40%.
• Transitioned internally to the product management track after promotion to Software Engineer 2 in 2021

Jan 2019 – Jan 2021 · 2 yrs

• Contributed to the buildout and automation of PayPal's enterprise IAM platform. Focused on lifecycle management, SCIM integrations, operational tooling, and performance monitoring at scale
• Automated operations of 8 disconnected apps, reducing total OpEx by ~$1M; earned 3 spot awards worth $9k in 2020
• Redefined user Identity lifecycle to enhance UX & CSAT, resulting in 75% operations downsizing & saving $800k/year
• Owned SCIM API integrations and audit logs dashboard implementation, improving ticket resolution time by ~80%
• Launched chatbot integrations post A/B testing, reducing wait times & automating 80% of queries with 90%+ accuracy
• Introduced & implemented a Flat-File Comparator service via multi-threading, managing 600k users/day in <6 seconds
• Monitored KPIs & North Star Metric, elevating system security by attaining 95% faster-deprecated algorithm detection
• Developed a real-time dashboard by integrating APIs & large-scale transaction data, saving 500 man-hours quarterly
• Innovated areas of redundancy in certification & reinforced notification tasks, decreasing P1 & P2 escalations by 60%
• Joined PayPal as an Intern in Jan'2019 and transitioned to a Full-Time Software Engineer in July'2019

Jan 2018 – Apr 2018 · 3 mos · Chennai, Tamil Nadu, India · Remote

• Worked on improving merchant experience by automating dispute resolution processes.
• Key Contributions:
• Conducted user research to identify friction in legacy dispute-filing journeys for merchants.
• Designed and implemented a chatbot prototype using Python and API.ai, integrated with Telegram via ngrok.
• Presented the final solution to leadership and ranked 1st among 6 teams in project competition.

Apr 2018 – Jun 2018 · 2 mos · Gurgaon, India

• Worked on client-facing SAP development initiatives within the consulting practice.
• Key Contributions:
• Developed module pool applications, smart forms, and ALV reports using SAP ABAP to enhance client workflows.
• Analyzed live client datasets and supported technical solution delivery for ongoing SAP implementations.
• Collaborated with functional consultants to align technical outputs with business requirements.