Oct 2022 – May 2023 · 7 mos · Bengaluru, Karnataka, India

• As a Technical Account Manager, I am the technical glue between our Customers and our Product and Engineering team. With deep product expert, which allows us to advise customers on best-in-class configurations, workflows, and cross-system integrations.
• Responsibilities include
• Take ownership of all customers' technical challenges & questions; customers primary technical advisor.
• Proactively ensure customer environments remain operationally healthy.
• Partner closely with Customer Success, Engineering, Technical Support & Solution Architect teams to resolve customer issues.
• Moderate customer conversations independently, gathering more details about the business challenge they're trying to solve, the specific issues they're running against, and consult on possible paths forward.
• SME on current and future product roadmap in order to navigate customer requests.

May 2022 – Oct 2022 · 5 mos

• Account Team Member | Commvault
• Formulated territory plans and devised account strategies while engaging specialist resources for identified accounts.
• Anticipated technology trends and fostered strong relationships with partners and internal departments.
• Developed new opportunities within the assigned territory to drive business growth.
• Collaborated in creating detailed and executable Technical Account Plans for targets and current customers utilizing Commvault Target Account Selling methodology.
• Presented compelling business cases to C-level executives and technical partners in support of the Commvault solution.
• Demonstrated Commvault products through presentations, whiteboard sessions, demos, and proof-of-concepts.
• Actively participated in all sales and regional meetings, providing technical leadership and adding value on relevant topics.
• Provided technical expertise and enablement support for channel and alliance partners.
• Continuously developed and maintained technical and market expertise through training, certifications, and conferences.
• Kept senior management and relevant internal groups informed of key issues and changes impacting expected business results through business reviews and Salesforce documentation.
• Provided feedback on potential product or process improvements and participated in formulating innovative solutions.

Apr 2021 – May 2022 · 1 yr 1 mo

• Partner Success Desk Sales Engineer | Commvault
• Collaborated with distributors to define and execute strategies for identifying and establishing a partner reseller network.
• Focused on enabling partners to deliver value to Commvault successfully and maximize their benefits from our portfolio offerings.

May 2020 – Apr 2021 · 11 mos

• Customer Support Associate Manager | Commvault
• Spearheaded the development of a dedicated team to support specific features related to data management for O365 and other SaaS applications.
• Implemented multiple initiatives aimed at improving overall customer satisfaction and reducing customer issue resolution time.
• Collaborated with department heads and managers to enhance overall organizational productivity, with a focus on elevating customer satisfaction.
• Generated and analyzed statistical reports of KPIs for both performance and staffing, utilizing a data-driven approach to decision-making.

Apr 2019 – May 2020 · 1 yr 1 mo

• As Technical account manger for larger enterprise customers my day to day activities would involve technical account and situation management to focus and coordinate information and resources to address issues in the field, by delivering feedback and recommendations for service delivery issues to the appropriate members of virtual teams. Worked closely with Customer support to develop and delivered post incident reports on all critical support incidents, developed, and maintained customer support plans and relationships, used complex analytical skills to recognize trends and improve performance in order to assist account teams and customer objectives.

Feb 2015 – Apr 2019 · 4 yrs 2 mos

• As an Implementation engineer in Personalization, we designed specifically for customers seeking custom views and interoperability within their application environment and automation of complex data management tasks. We leveraged the Commvault software platform and the experience to build customized reports that deliver precise, tailored views and processes that address customers unique business requirements.
• Developed personalized operation workflows or custom reporting based on company-specific requirements
• Conducted acceptance testing according to agreed-upon test plan criteria
• Worked jointly with the IT staff to deploy the workflow into production
• Provided hands-on knowledge transfer to enable a seamless transition
• Worked on personalization engagements such as
• Custom reporting server
• Personalized deployment
• Process deployment
• Billing system integration
• Portal integration through C++/CLI/XML/REST/JAVA/HTML

Jul 2013 – Feb 2015 · 1 yr 7 mos · Hyderabad

Jan 2013 – Jun 2013 · 5 mos