Gaurav Shankar

Software Engineer

Bengaluru, Karnataka, India10 yrs 1 mo experience

Highly Stable

Key Highlights

Led development of scalable CRM systems at Freshworks.
Expert in microservices architecture and system design.
Proficient in AWS and cloud platforms for high-performance solutions.

Stackforce AI infers this person is a Backend Engineer specializing in SaaS with a strong focus on microservices and cloud technologies.

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Skills

Core Skills

MicroservicesPostgresqlAwsBack-end Web DevelopmentJavaTest AutomationQuality Assurance

Other Skills

Amazon Web Services (AWS)CassandraComputer ScienceDesign PatternsEngineering ManagementGitGo (Programming Language)High-Level DesignJavaScriptLow-Level DesignPythonRESTful WebServicesRubySQLSelenium

About

I’m a back-end engineer with a foundation in QA, evolving over 6.5+ years at Freshworks where I helped build scalable, high-performance CRM systems. I’m a product-minded engineer with a strong technical focus on microservices architecture, system design, Java, SQL, and NoSQL databases. Proficient in AWS and cloud platforms, I’m passionate about creating systems that scale, align with business goals, and deliver tangible impact. Adept at designing complex back-end solutions, I thrive at the intersection of product vision and technical excellence.

Experience

Zepto

Software Development Engineer 3

Oct 2024 – Present · 1 yr 5 mos · Bengaluru, Karnataka, India · On-site

Led the 0→1 development of Zepto’s in-house customer support platform, fully replacing a third-party solution to drive scalability and cost efficiency.
Built both customer-side chat interfaces and agent-side support tools from the ground up, enabling real-time, reliable support experiences.
Successfully onboarded multiple support verticals in parallel — including Brand Support and Last Mile Support — with high adaptability to evolving business needs.
Currently powering ~200K support tickets per day, resulting in significant per-order cost savings for the company.
Tech stack: Go, PostgreSQL (CDC), Kafka, AWS, Microservices

Go (Programming Language)PostgreSQLSystems DesignTeam LeadershipMicroservices

Freshworks

4 roles

Lead Software Engineer

Jul 2022 – Oct 2024 · 2 yrs 3 mos

MicroservicesEngineering ManagementAmazon Web Services (AWS)Spring FrameworkComputer ScienceHigh-Level Design+7

Senior Backend Engineer

Oct 2020 – Jul 2022 · 1 yr 9 mos

MicroservicesAmazon Web Services (AWS)Spring FrameworkComputer ScienceHigh-Level DesignBack-End Web Development+6

Backend Engineer

Promoted

Aug 2019 – Oct 2020 · 1 yr 2 mos

Fresh-marketer: A marketing automation tool
At my current position, I'm working on building the Freshworks CRM platform. The current tech stack I'm working with includes, JAVA and Spring-boot framework, MySQL and ES for databases, Kafka for event streaming, and other similar techs.
Worked on Building different features for Marketing Email Campaigns And Marketing Journeys.
Implemented Role-Based Access Control for the whole Fresh-marketer product.
Work closely with Product Owners, QA and other teams in an agile environment to collaborate and
influence new products
Performing code reviews and mentoring Interns.
Elevating Quality of engineering work

MicroservicesAmazon Web Services (AWS)Spring FrameworkComputer ScienceHigh-Level DesignBack-End Web Development+5

Software Development Engineer In Test

Jun 2018 – Oct 2019 · 1 yr 4 mos

Freshmarketer : A marketing automation tool
Responsible for owning the quality of a feature, component or a product. Primary responsibilities include writing, executing and fixing test cases, test scripts as per specifications and interacting with Developers/QA lead to report, troubleshoot and resolve issues to their logical closure.
Responsible for automating features/testing steps so that same can be run as part of automation regression suite in upcoming release.
Tools used for automation : Ruby with selenium, rspec framework and jacoco for code coverage.
Starting out with DevOps, Amazon AWS and Cassandra.

Computer ScienceDesign PatternsLow-Level DesignSQLJava

Tata consultancy services

QA Engineer

Feb 2016 – Jun 2018 · 2 yrs 4 mos · Bengaluru Area, India

Test Automation Engineer: Retail Team
o Key member of a team working with Oracle Retail Applications, writing testing code for multiple Interfaces across systems integrated via Mulesoft using a BDD approach.
o Key designer for the automation framework using Selenium web-driver with JAVA, Cucumber, Maven and TestNG. Also handled Data Migration testing..
o Went beyond my scope of work to gain hands-on experience of git and teamcity as a CI tool.
o Presented the “On the Spot” Award for valuable contribution to the project.
o Worked with API testing using swagger APIs
o Gained experience of sql and NoSQL databases(Cosmos DB)
Test Engineer: Project Lifecycle Management Team
o Lead Test Engineer for the project that aimed to replace the existing PLM systems with a new one and it being directly integrated to the SAP via multiple Interfaces.
o Carried out extensive operations on all aspects of the project i.e. analyzing user stories, writing business scenarios, test cases, test scripts, running system tests, and system integration tests, regression tests, identifying automation opportunities and logging and tracking defects to their closure.
o Felicitated with “On the Spot” Award for outstanding contribution, above and beyond the expectations of the Project Management.
o Was nominated twice and awarded once “Best Bug Award” for my findings.
Test Automation Engineer: E2E Automation Team
o Was one of the top five associates chosen for automation testing right out of the training program.
o Successfully automated web-based applications and terminal emulators (Mainframes and Putty) using HP UFT tool and descriptive programming within two months into the project.