KUCHE SUKUMAR

Operations Associate

Yemmiganur, Andhra Pradesh, India1 yr 11 mos experience

Most Likely To Switch

Key Highlights

Strong foundation in supply chain management.
Proficient in customer support and logistics.
Eager to learn and adapt to new technologies.

Stackforce AI infers this person is a Logistics and Supply Chain Management professional with a focus on customer support.

Contact

Skills

Core Skills

Supply Chain ManagementLogistics OperationsCustomer Support

Other Skills

Documentation and ReportingFirst Mile OperationsJavaJava Database Connectivity (JDBC)JavaServer Pages (JSP)Knowledge of Logistics OperationsLast Mile DeliveryMiddle Mile OperationsOrder ManagementPartnerships and CollaborationProblem-SolvingPython (Programming Language)Reverse LogisticsSQLServlets

About

Eager to learn new technologies and methodologies. Seeking a position to utilize my skills and abilities to start up my career that offers professional growth while being resourceful, innovative and flexible & by working in a challenging position where I will have opportunities to utilize my experience in projects.

Experience

Flipkart

Central Operation Executive

Sep 2024 – Present · 1 yr 6 mos · Bengaluru, Karnataka, India

Supply Chain Management (SCM) at Flipkart plays a crucial role in the company’s operations, ensuring that products move efficiently from sellers to customers. Flipkart’s SCM is designed to handle the complexities of e-commerce in India, dealing with a vast network of suppliers, warehouses, and delivery partners to meet customer demands across the country.
Key Components of Flipkart’s Supply Chain Management:
Warehousing and Inventory Management:
Flipkart operates a network of fulfillment centers across India to store and manage inventory. These warehouses are strategically located to reduce delivery times and handle a large volume of products.
First Mile Operations:
This involves the collection of products from sellers and vendors. Flipkart’s first-mile operations ensure that products are picked up promptly and transported to the nearest warehouse or sorting center.
Middle Mile Operations:
In the middle mile, products are transported between warehouses and sorting centers. This stage involves bulk transportation, often using trucks and other large vehicles, to move goods across regions.
Last Mile Delivery:
The final leg of the supply chain, where products are delivered from the warehouse or sorting center to the customer’s doorstep. Flipkart has invested heavily in optimizing last-mile delivery to ensure fast and reliable service.
Technology Integration:
Flipkart uses advanced technology to optimize its supply chain. This includes real-time tracking, data analytics for demand forecasting, and automated systems for warehouse management.
Reverse Logistics:
Managing returns is a crucial part of e-commerce, and Flipkart has developed robust reverse logistics processes to handle product returns efficiently.
Partnerships and Collaboration:
Flipkart collaborates with various logistics partners and third-party service providers to enhance its supply chain capabilities. These partnerships are vital for scaling operations and reaching customers in remote area

Supply Chain ManagementWarehousing and Inventory ManagementFirst Mile OperationsMiddle Mile OperationsLast Mile DeliveryTechnology Integration+3

Altruist technologies pvt. ltd.

MLOB Support

Jan 2024 – Jun 2024 · 5 mos · Bengaluru, Karnataka, India

A Customer Support Executive in an MLOB (Managed Logistics and Operations Business) typically focuses on assisting customers with inquiries, issues, and requests related to logistics and supply chain management. The role is critical in ensuring customer satisfaction by providing prompt and effective support.
Key Responsibilities:
Customer Interaction:
Handle inbound and outbound calls, emails, and chats from customers regarding their logistics needs, order status, delivery timelines, and more.
Resolve customer complaints by identifying problems and taking appropriate actions to ensure satisfaction.
Order Management:
Assist customers with order placement, tracking shipments, and managing returns or cancellations.
Coordinate with internal teams such as warehouse, transportation, and delivery to ensure smooth order processing.
Problem-Solving:
Troubleshoot issues related to delayed deliveries, missing packages, or incorrect orders.
Provide customers with timely updates and escalate unresolved issues to higher management if necessary.
Documentation and Reporting:
Maintain accurate records of customer interactions, including details of inquiries, complaints, and actions taken.
Generate reports on customer support metrics to help identify areas for improvement.
Knowledge of Logistics Operations:
Understand the logistics process, including warehousing, transportation, and last-mile delivery.
Stay updated with the latest changes in the logistics and operations sector to provide informed support.
Customer Satisfaction:
Ensure high levels of customer satisfaction by providing personalized support and quick resolutions.
Gather customer feedback and suggest improvements to enhance the overall service experience.