Mar 2022 – Present · 4 yrs

• 1. Translating business vision, aspiration and strategy into Product Vision and Strategy, instrumental in freezing the business SOPs
• 2. Create product roadmap, prioritize backlog, do release planning, drive adoption & monitor feedback, for customer’s mobile app
• 3. Create product roadmap, prioritize backlog, do release planning, drive adoption & monitor product KPIs for CRM tool, Data Analytics tool, and new age direct to customer sale tool in EV business and OHC technology for entire organisation
• 4. Implementing Agile methodology with work breakdown structure; coordinating with scrum teams for entire product life cycle
• 5. Delivering product in phased manner, from minimum viable product–MVP to a complete, functional, integrated system
• 6. Analyze requirements and business needs of clients/users & stakeholders and conduct research to determine the solutions
• 7. Partnering with product Leadership and stakeholders, to drive and prioritize the solutions, with discipline and transparency
• 8. Enabling the users and business with daily tasks control, KPI metrics and data visualization
• 9. Coaching junior product manager to improve story writing, feature discovery, requirement gathering & stakeholder management
• 10. Steering process improvement, assessing training required within team, ensuring the vision and direction is understood by team

Mar 2018 – Feb 2022 · 3 yrs 11 mos

• 1. Managed the functional up being, developments, integrations & deployment of the core-CRM (20,000+ users), Customer App (1M+), JobCard App (7000 users), Call Center (200 FTEs), Oracle BI platform (150+ dashboards), and other digital B2B and B2C tools with 99% adoption
• 2. Gathered requirement and spearheaded the dev process including design, launch and adoption of functionalities for web, app based, cloud and SaaS products for achieving the business objectives focused on user experience without defeating compliance
• 3. Aided the business team to setup tracking tools and MISs for business / digital KPIs on OBIEE and SAS platforms
• 4. Promoted, trained and catalyzed adoption of the newly delivered products and dashboards
• 5. Steered 3 outsourced call centers with 7 processes and 200+ FTEs
• 6. Maintaining relationship with stakeholders; coordinating with Scrum and Kanban Teams for product development life cycle
• 7. Infused innovations to simplify the UI and UX; developed agile and low-maintenance applications
• 8. Identifying and implementing process improvements, reporting improvements and training as required within the team
• 9. Ensuring the business strategy and vision and direction is well understood by the team

Mar 2016 – Feb 2018 · 1 yr 11 mos

• 1. Bought improvement in customer experience and improvement in walk-ins numbers to uplift revenue by introduction of the technology for decentralized call center. This mobile app with CTI integration rendered support to HMCL's after-sales network to
• improve customer satisfaction index- JD Power
• 2. Led projects for revenue improvements like digital display, digital referral through workshop, etc.
• 3. As a conjugate project to Calling App, worked on “soft-skill training of customer calling staff” of channel partners across India

Aug 2014 – Feb 2016 · 1 yr 6 mos

• 1. Worked on development of the software for distribution, tracking, and usage of the dealer group promotional spends
• 2. Carried out the responsibility for Media planning, Media buying, Budget Management (in range of INR 25.2 Cr), Local Business
• Intelligence of readership/viewership/circulation report, competitor spend analysis, BTL activity planning, Artwork management,
• Competition review and provided local support for Corporate Activities
• Other Projects
• a. MFTP: file sharing platform, making artwork management easier (Concept level)
• b. Standardization of BTL: worked with rural counterpart to give definite structure to BTL activation
• c. Robust DGP reporting: critical for budget management and ROI calculations
• d. LIME: collating best practices in industry to enhance consumer awareness
• e. DSE Buddy: a DSE enabler tool to make improve sales pitch
• f. Surveys: pilot research surveys on Passion Pro TR, ZMR and Scooters

Jun 2014 – Jul 2014 · 1 mo

• Won Best Team for Induction Project