Akanksha Mishra

Senior Software Engineer

Bengaluru, Karnataka, India6 yrs 1 mo experience

AI ML PractitionerAI Enabled

Key Highlights

5+ years of experience in backend systems.
Delivered AI-driven features in healthcare.
Optimized infrastructure costs significantly.

Stackforce AI infers this person is a Backend-focused Software Engineer in the Healthcare and Travel-Tech industries.

Contact

Skills

Core Skills

Backend SystemsCloud-native DevelopmentAi DevelopmentInfrastructure OptimizationSeo OptimizationAutomated Monitoring SystemsMicroservicesMedia StreamingChat InfrastructureConsultation Management

Other Skills

API DevelopmentAPI OptimizationAWS ConsoleAmazon Relational Database Service (RDS)Amazon SQSAmazon Web Services (AWS)Chat Experience RevampChat SystemsConsultation QueuingCost SavingsData StructuresDockerFlaskGitGitHub

About

Senior Software Engineer with 5+ years of experience building scalable, high-performance backend systems in healthcare and travel-tech. I specialize in designing robust backend systems, optimizing performance, and leading cloud-native development with clean architecture. At Practo and MakeMyTrip, I've delivered AI-driven features, reduced infrastructure costs, and improved user conversion, while striving to strike a balance between clearing tech debts and product requirements — all aligned with business goals. Curious by nature and creative in execution, I'm passionate about solving complex problems and building systems that matter.

Experience

Makemytrip

Senior Software Engineer 2

Apr 2025 – Present · 11 mos · Bengaluru, Karnataka, India · On-site

Rapidly onboarded to ship production ready code within first month to enhance the Flights BFF layer, improving pre-booking flows
Developed fare bundling and coupon logic to improve add-on product upsell and user engagement.
Proactively remediated critical security vulnerabilities identified via GitHub, strengthening codebase integrity and compliance
Improved Skyscanner flow conversions through targeted backend optimizations.

Backend SystemsCloud-Native DevelopmentPerformance OptimizationSecurity Vulnerabilities

Practo

4 roles

Senior Software Engineer

Promoted

Aug 2023 – Apr 2025 · 1 yr 8 mos

Revamped SEO interlink blocks on profile & listing pages, improving search rankings and reducing average response time from 400ms to less than 100ms through tech migration.
Developed an automated doctor performance monitoring system, eliminating manual processes and enabling real-time breach notifications to stakeholders, leading to INR 6L/month cost savings.
Designed and built Sahai: AI Health Expert chat on app home powered by GPT3.5 Turbo & GPT4
Optimized infrastructure costs by implementing scheduled Kubernetes pod scaling based on traffic patterns.
Additional roles: Designed and review EDDs, mentoring interns

SEO OptimizationAutomated Monitoring SystemsAI DevelopmentKubernetesInfrastructure Optimization

Software Engineer 2

Promoted

Jul 2021 – Aug 2023 · 2 yrs 1 mo

Active contribution to microservice for online consultation, internal dashboards, communication, offline
appointment, doctor profile management
Designed and led development of a media content streaming system for doctor profiles & listings; internal dashboard for uploading, transcoding, storing, and streaming media, achieving less than 100ms response times.
Led migration of chat infrastructure from Firebase to Sendbird: integration with SDK, built 3 way chat sync, APIs to power UI, upload files, old chat migration, phase wise roll out to proactively monitor and ensure continual improvement during transition; APIs built with response time below 150ms + 0.9 APDEX
Developed a priority-based communication system, reducing redundant triggers and saving INR 3.5L/month
Additional roles: Created dashboards to measure feature impact, conducting tech learning session

MicroservicesMedia Streaming SystemsChat InfrastructureMedia Streaming

Software Engineer 1

Jul 2020 – Jun 2021 · 11 mos

Developed a consultation queuing feature to emulate offline appointment queues, improving scheduling efficiency
while optimizing API response times and APDEX.
Revamp doctor chat experience; backend driven by leveraging Firebase-SQS to power UI without disrupting infra
Communication microservice: DLT scrubbing pre-requisites + Integrate WhatsApp notification for consultations
Additional roles: Level 1 on escalation call policy, collaboration with cross-functional teams, bugs resolution

Consultation QueuingChat Experience RevampMicroservicesConsultation Management

Software Engineer Intern

Jan 2020 – Jul 2020 · 6 mos

Worked on microservice for online consultation, implemented new flows to handle large transaction volumes such as India Health Hour, Sensodyne Campaign and Psychological Counselling consultation
Integrated CleverTap with the chat system to enhance user engagement and analytics
Additional roles: resolved bugs and service requests raised by operations/end-users

MicroservicesUser Engagement