Apr 2021 – Mar 2022 · 11 mos

• ● Roles:
• ○ Responsible for Release Engineering, Change Management in production environments.
• ○ Responsible for defining SLO and SLI for the service.
• ○ Proven experience in Incident Management and Postmortem analysis.
• ○ Responsible for performance testing and capacity planning.
• ○ Complete ownership of Designer and DAS microservices deployment and upgrades in more than 6 Azure locations.
• ○ Managing a team of 6 engineers on development of Microservices and deployment in the Genesys targeted Cloud platforms (AWS, Azure and OpenShift)
• ○ Applying SRE to maintain the service availability and handle the production incidents, postmortem analysis.
• ○ Working with Architecture team to design and enhance deployment, observability platforms in Azure.
• ○ Project planning and committing deliveries by working with Remote product director and Project Managers.
• ○ Setting up sprint activities and due dates to release new builds to QA.
• ● Achievements:
• ○ Developed Replication microservice that will replicate designer microservice workspace from the master region to the secondary regions globally for DAS microservices optimistically. This service was able to sync the filesystem under 3 minutes across global regions in AWS.
• ○ Created an observability platform using Prometheus and Grafana to monitor and alert the 4 golden signals identified in the microservice (traffic, latency, errors, and saturation).
• ○ Created DAS microservice auto scaling strategy using stateful set deployments in Kubernetes based on the incoming traffic received and scaled DAS microservice performance to handle 1000 req/s.
• ○ Created and maintained Redis and Postgres infrastructure in Azure using Terraform.

Aug 2018 – Apr 2021 · 2 yrs 8 mos

• ● Roles:
• ○ Complete ownership of Designer and DAS Microservices infrastructure deployment, upgrades, and maintenance in more than 24 regions of AWS.
• ○ Built and led a team of 6 high performing engineers to operate our services in AWS and Azure.
• ○ On-call PagerDuty responder to acknowledge, troubleshoot and restore services during production incidents.
• ● Achievements:
• ○ Created AWS CloudFormation stack to deploy Designer and DAS Microservices in AWS using ECS cluster.
• ○ Developed monitoring platform for our microservices using CloudWatch to alert the http errors like 4xx, 5xx and service health failures.
• ○ Performed complex upgrade procedures to upgrade service versions, AMI’s, Instance types and many EC2 services in AWS.
• ○ Developed an automation framework to perform blue–green upgrades in AWS ECS and ELB using Python. This framework reduced the time taken for the upgrade from 1.5 hours to 15 minutes.
• ○ Designed deployment architecture of Designer and DAS Microservices in Azure and deployed on top of Kubernetes.
• ○ Created blue-green and canary upgrade strategies to upgrade our microservices in Kubernetes using Helm charts and GitHub Actions workflow.

May 2017 – Aug 2018 · 1 yr 3 mos

• ● Roles:
• ○ Leading the project Genesys Cloud Deployment Tool by driving the requirements from product management.
• ○ Setting the timelines and sprint activities.
• ○ Owned the Genesys tenant infrastructure created in AWS VPC (aka Genesys Region) for each customer onboarded to Genesys Cloud.
• ● Achievements:
• ○ Bootstrapped a team of 5 fresh engineers for DEVOPS team, trained them in AWS and python automation.
• ○ Developed a framework to create Genesys infrastructure in AWS VPC and installed Genesys Applications to AWS EC2 instances using Terraform and Chef.
• ○ This framework reduced the Genesys Operations time to create a tenant for Genesys customers from 1 week to a few hours.

Apr 2015 – Apr 2017 · 2 yrs

• ● Roles:
• ○ Leading the project SIP Feature Server by driving the requirements from product management team and product director.
• ● Achievements:
• ○ Developed Test automation framework in Python to test functional test cases of SIP Feature Server.
• ○ Designed deployment architecture of Genesys SIP Feature Server in Genesys Cloud (AWS).
• ○ Developed Chef cookbooks to install Genesys SIP Feature Server in AWS EC2 instances.
• ○ Developed bulk-upgrade framework to install/upgrade Genesys SIP Feature Server for multiple Genesys customers in a region parallel. This reduced upgrade duration from several days to a few hours.

Jun 2012 – Mar 2015 · 2 yrs 9 mos

• ● Roles:
• ○ Individual contributor role in building SIP Feature Server Device Management solution.
• ○ Responsible for handling high escalated customer issues coming from our tech support and responding to them based on the priority.
• ● Achievements:
• ○ Designed and developed SIP Feature Server front end UI plugin.
• ○ Developed SIP Feature Server backend which processes Voicemail and SIP phones management.
• ○ Designed REST APIs using Java to enable communications to SIP Feature Server.
• ○ Designed Cassandra deployment architecture to achieve high consistency in the multi-region data centers.
• ○ Developed SIP Device Management solution in SIP Feature Server.

May 2011 – May 2012 · 1 yr · Chennai Area, India

• Developed multiple features on several Web Tools project.
• Unit testing the component.
• Analyzing and fixing the bugs raised by the customers.
• Migrating the web tools scripts from UNIX to Linux machines.