Jan 2020 – Mar 2024 · 4 yrs 2 mos · Bengaluru, Karnataka, India · On-site

• Worked on Azure offering on Bare metals offering Hardware as a Service.
• 1️⃣ Enabled Oracle RAC Database on Azure Baremetals (HaaS) - Unlocked true potential of BMIs.
• 2️⃣ Onboarded key Oracle RAC customers to run GA workloads using both NFS, NVMe/FC storage architectures.
• 3️⃣ Tuned Oracle RAC Instance performance to attain 1M IOPs at sub milli-second latency on BMI infrastructure and evaluation of new network topologies and storage designs to expand the system scale (throughput + IOPs maintaining the latency ~1ms).
• 4️⃣ Led Azure VMWare Solutions Security team charter for more than 2 years.
• 🚀 Released Azure VMWare Solutions Key Management Service (KMS) to enable mission critical workloads with 99.9s KMS availability.

Feb 2018 – Jan 2020 · 1 yr 11 mos · Bengaluru, Karnataka, India

• 1️⃣ Worked on Platform Ads Service to deliver sponsored content over Flipkart.
• 2️⃣ Built core IaaS storage platform for FK cloud impacting Flipkart, Myntra and other subsidiaries.
• 3️⃣ Managed FK cloud h/w

Dec 2015 – Feb 2018 · 2 yrs 2 mos · Gurugram, Haryana, India

• 🚀 Drove AI-Powered Seller Issues Automation for Scalability
• 1️⃣ Optimized Seller Workflows: Spearheaded the development of a Predictive Automation CRM, reducing the operational team's expense by 20% while reducing the queue's time to react from days to minutes.
• 2️⃣ AI-Driven Intent Prediction: Built and scaled a high-speed Intent Prediction Service (1000 RPS), automatically categorizing seller-reported issues using ML. Delivered over 1 billion automated resolutions annually—drastically improving case resolution efficiency.
• 3️⃣ Boosted AI Model Accuracy & Adoption: Enhanced Seller feedback removal model accuracy by 10%, leading to an 18% lift in predictive case handling year-over-year through L3-level seller feedback text classification.
• 4️⃣ Scaling Self-Service Solutions: Engineered a Seller Self-Service Automation Blueprint, reducing operational expenses by streamlining multi-channel solutions and improving discoverability.
• 5️⃣ Leadership in System Design & Code Quality.

May 2015 – Dec 2015 · 7 mos · Gurugram, Haryana, India

• 1️⃣ Built scalable free text search platform for the product using elastic search.
• 2️⃣ Worked on the relevancy enhancement of the real-estate property look-up query.
• 3️⃣ Designed the overall product architecture and on-boarded the stack to AWS.

Apr 2013 – Sep 2014 · 1 yr 5 mos · Noida, India

• 1️⃣ Support and development on existing product Baton (media file analyzer).
• 2️⃣ Rest API development on existing product BatonContentCorrector by splitting the current desktop UI from core services of the product. Setup the web-framework from scratch and then integrated with Baton for automated file correction using business workflows.
• 3️⃣ Product's overall ownership, design and development.

Apr 2012 – Apr 2013 · 1 yr · Gurugram, Haryana, India

• 1️⃣ Development of User Applications and support for telephony services on Free-switch.
• 2️⃣ Built cloud telephony feature using SIP Protocol to enable budget telephony services.
• 3️⃣ Designed a platform using RabbitMQ distributed queues to showcase live-call status on UserScreen as an application for Customer Support Associates.

Jun 2010 – Mar 2012 · 1 yr 9 mos · Noida, Uttar Pradesh, India

• 1️⃣ Application framework development on Nucleus RTOS.
• 2️⃣ Supporting UI layer framework for low-cost handsets