Abhay Chaturvedi — CEO

I love Product Management! With over 9+ years of experience in product management, I am passionate about solving complex problems and creating impactful solutions for customers using technology. I lead the pre-trade charter for Angel one - building seamless login, creating personalised home page, state of art search experience and effective cross sell for all segments. We are simplifying the journey for Equity trading, IPO and ETF. I led the catalog charter for Flipkart, India's largest e-commerce platform, where I oversee both the seller and buyer experience. My mission was to elevate the seller experience, boost selection throughput, enhance catalog quality, and trim seller operational costs. Beyond this, catalog quality and intelligence play a pivotal role in driving personalization, improving discovery, optimising funnel conversion, promoting cross-selling for repeat business, and mitigating customer buying friction throughout the shopping journey. In my previous roles at Flipkart, I have delivered several innovative products and features that have enhanced the Post order customer experience and satisfaction. I owned the product and strategy for the self-serve channels, where I revamped the order confirmation, my order, order details, and help center pages to increase the self-serve by 10X. I also developed the smart assist 2.0, a unified agent console for call center efficiency, cutting handling time by 30% and improving call resolution by 5X. Additionally, I developed the incident journey score, a predictive CX system, reducing customer escalations by 40% and increasing resolution rates by 300 bps. I built CRM System - Incident Management system, which is the backbone of the entire Call center channels for Flipkart.

Stackforce AI infers this person is a Product Management expert in B2C e-commerce and financial technology.

Location: Bengaluru, Karnataka, India

Experience: 13 yrs 10 mos