Abhishek Shukla

Project Manager

Chandigarh, India5 yrs 5 mos experience

Highly Stable

Key Highlights

Led execution of 35+ digital projects.
Achieved 100% on-time delivery with high client satisfaction.
Published 5 bestselling books with 25K+ copies sold.

Stackforce AI infers this person is a SaaS Operations and Project Management expert with a strong technical background.

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Skills

Core Skills

Project ManagementLeadershipMicroservicesAwsSoftware DevelopmentFront-end Development

Other Skills

Amazon Web Services (AWS)Business AnalysisClient RelationsClient ServicesCustomer Relationship Management (CRM)Data AnalysisEnglishGoogle Cloud Platform (GCP)HTMLHibernateInformation Systems Project ManagementJavaJava Database Connectivity (JDBC)JiraMicrosoft Excel

About

As a results-driven Operations & Project Leader, I specialize in managing full-cycle delivery of digital products, leading high-performing teams, and scaling organizational operations. Currently serving as the Global Head of Operations at Fortaxe Global, I’ve led the successful execution of 35+ mobile apps, websites, and software projects—while supervising a support team that resolves 350+ tickets monthly, all under strict SLA frameworks. I’m passionate about turning vision into execution, solving delivery roadblocks, and creating systems that help teams move faster and smarter. My focus has always been on balancing innovation with practicality—whether I’m streamlining workflows, handling client escalations, or forging new strategic partnerships. Recently, I led collaborations with 3 digital marketing firms in India and 1 in Ireland to expand our service ecosystem and delivery bandwidth. Beyond tech and operations, I’m also a national bestselling Hindi author—having published 5 poetry and prose books with 25K+ copies sold and an average 4.5★ rating on Amazon. If you're building something impactful and need someone who can align people, priorities, and performance—I’d love to connect.

Experience

Closeloop technologies

Project Manager

Jul 2025 – Present · 8 mos

Assisting the VP of Engineering in day-to-day operations, project tracking, and team coordination.
Leading internal and website projects overseeing planning, execution, and timely delivery.
Collaborating with Design, Development, Content, and Marketing teams to align goals and ensure quality outcomes.
Supporting leadership in resource planning, reporting, and performance monitoring.
Contributing to strategic initiatives that drive operational excellence and team efficiency.

Project ManagementProject PlanningProject Management Office (PMO)Client ServicesClient RelationsLeadership

Fortaxe global (formerly . pcube global media llp)

Information Technology Project Manager

Aug 2024 – Jul 2025 · 11 mos

Managed the full project lifecycle to ensure timely, quality, and on-budget outcomes across a range of software and digital solutions.
Led a high-performing team to achieve 100% on-time delivery with strong client satisfaction.
Defined project scopes, created trackers and dashboards, and implemented workflows to improve transparency and reduce bottlenecks.
Forged strategic partnerships with 4 marketing firms (India & Ireland) to expand service capabilities.
Provided hands-on support during roadblocks while mentoring team members and enhancing team confidence.
Initiated upskilling programs and implemented repeatable systems that boosted productivity by 25% and reduced escalations by 40%.
Played a key role in aligning tech efforts with business goals, scaling operations, and building a strong project delivery culture.

Project ManagementLeadershipJiraProject DeliveryZoho ProjectsMobile Applications+3

Cognizant

3 roles

Programmer Analyst

Jul 2022 – Jul 2024 · 2 yrs

Production Support-QBDT Care Tools
Owned and maintained three critical services of QBDT Care Tools: IST, VOC, and ISK.
Provided extensive support for AWS services, including Lambda Functions, RDS, using Splunk, app dashboards, and CloudWatch logs.
Resolved 20+ security defects and vulnerability tickets raised on JIRA, creating Change Requests (CR) for the same.
Improved code coverage from 0% to 85% by writing comprehensive unit test cases.
Actively participated in incident alert calls to provide immediate solutions to production issues.
Product Support-Intuit QuickBooks
Delivered expert support for Intuit QuickBooks, enhancing user experience and functionality.
Resolved a long-standing JIRA ticket to enhance the QuickBooks Bank Feed feature.
Contributed innovative ideas in Continuous Innovation and Development programs for Intuit, fostering customer satisfaction and product improvement.
Successfully resolved 35+ JIRA tickets, ensuring timely and effective solutions.
Designed and developed "DevOps Corner," an application to track deployment status of various QuickBooks versions, utilizing JAVA, HTML, CSS, MySQL, and Jenkins.

MicroservicesAmazon Web Services (AWS)Spring BootMySQLAWS

Programmer Analyst Trainee

Jul 2021 – Jul 2022 · 1 yr

Spring BootJavaFront-end DevelopmentSpring MVCHibernateSoftware Development+1

Intern

Apr 2021 – Jul 2021 · 3 mos

Achieved top 10% ranking among interns, securing full-time employment within three months.
Developed a robust weather alert application using HTML, CSS, Java, and MySQL.
Created & maintained a comprehensive database using MySQL to support the application.

HTMLJavaFront-end DevelopmentMySQL