Sep 2024 – Present · 1 yr 9 mos

• Led strategic initiatives at CEO Desk, collaborating with senior leadership to drive growth and streamline operations.
• Developed innovative solutions aligned with organizational goals, leveraging analytics and cross-functional collaboration.
• Achieved sustainable business success by transforming insights into actionable plans at AQe Digital & Group of companies.
• Building futuristic solutions and processes in Global EdTech, RPA, AI, ML, and Data Science to drive intelligent transformation.
• I am driving strategic initiatives by leading the QeMatic RPA division, mentoring the EdTech startup GroBro.ai, and contributing as an advisor to other group-level verticals.

Sep 2017 – Aug 2022 · 4 yrs 11 mos · Ahmedabad

• Elected as a President of Lions International club Metro Century for Ahmedabad. Awarded Charter by Gudrun Bjort Yagvadottir (International first Vice President Lions USA)

Jul 2017 – Present · 8 yrs 11 mos · Ahmedabad Area, India

• Business Process Improvement, Business Process Automation, Business Process Enhancement, Technology consulting for security, website, software, portal, eCommerce, Re Commerce, SEO/SMO, ORM, Hospitality, Banking, Healthcare, Sports, Education, Entertainment, Oil & Gas, Account & Finance, ERP, and Outsourcing industry.
• I also provide Six Sigma, eGovernance, Kai-zen, Time and Motion studies training for Service and Product-oriented companies. I worked with 7+ companies as a Virtual CEO for 360 degree growth consulting.
• We worked with key clients like #Bombardier #DailyHunt #Lotus Herbals #Tipsons, #Balaji Infrastructure #Sandesh Group #Frankfinn #NavjeevanExpress #SetuMedia #DairyDon #BungGroup #CareerLauncher #GLS #QTPL #Mobex #TorchIT etc.

Dec 2014 – Dec 2017 · 3 yrs · India

• I use to manage following division for the team of 200 front line developers and executives.
• Business Development
• Research and Analyst
• Search Engine and Branding
• E- commerce and Web conceptualisation
• New Vertical process and strategy design
• Industry Exposure :
• E-comerce
• CAD / GIS & Engineering
• Promotional products
• RPO and Education Industry
• Online Marketing and Search Engine Strategies
• Achievements :
• Manage clients with 2.8 Mil traffic
• Grow Division with average 21.5 % monthly Improvement ratio
• Managed E Commerce & Search Engine Division, Account Management and Process Design with Execution.

Sep 2012 – Jun 2013 · 9 mos · Baroda

• Automation Anywhere, Inc. is a global leader in automation software which is innovative and intelligent automation software to facilitate automation for any business or IT process. After 6 years, we are one of the fastest growing technology companies in Silicon Valley, CA, USA with over 25,000 customers in 90 countries. We firmly believe that automation need not be a complex, time-consuming, scripting driven process whether you need to automate a small 3 step task or a complex, network or division wide, multi-application process.
• Reporting to CEO and co-Founder.
• KRA:
• Manage team of 5 team members for international business generation and support to team of 30 sales representatives across the globe.
• Introduce and market automation and testing products to fortune 500 and fortune 1000 companies across the globe, with major focus in USA, Canada and UK.
• Train team for pre sales, opportunity analysis, work flow analysis, Culture training and appointment setting with top level executives.
• Client base:
• NASA, JP Morgan Chase Bank, Comcast, Sony, Microsoft, Cisco, Dell, Oracle, IBM, HP, Nokia, Simens, City Bank, Key Bank, Visa, Geico, AIG, Motorola, Sprint, 3M, Pfizer, Intel, T-Mobile, Harley Davidson, Wells Fargo, Seagate, Verizon, Symantec, Bose, Bank One, Virgin, Kodak etc.

Apr 2009 – Sep 2012 · 3 yrs 5 mos

• Since its inception in 2000, Neesa Technologies Pvt Ltd has provided a vast array of innovative software services and e-business solutions including Web solutions, custom software/Web applications development, Migration Services, System Enhancement and Maintenance, Testing, Product Development & Supports and business process management tools world wide. Neesa Technologies is an ISO 9001:2000 company
• Key Role & Responsibilities:
• Handling marketing division for IT, SW & Data Center services for international, domestic and Government projects Tendering for Gujarat and Rajasthan.
• Analyze, Define and Implement Strategy to Market for Customized Solutions like Open ERP, SAP and 7 world class products globally .
• To manage and handle team of senior marketing executives, assistant manager and BA for Domestic and International Market.
• Manage B2B portal www.procureprofit.com with the team of executives and Database manager.
• Improve performance of entire software division by streamlining and implement process & strategic work flow with Six sigma methodology.
• List of our key Clients :
• # Gujarat State Energy Generation Ltd
• # Gujarat Water Infrastructure Ltd
• # Gujarat Council of Science city
• # Gujarat State Electricity Corporation Ltd (GSECL)
• # Gujarat Paguthan Energy Corporation Pvt Ltd (GPEC)
• # Gujarat State Transport Corporation, GSRTC
• # Adani Energy Ltd ETC.
• # Gujarat Maritime board

Apr 2008 – Apr 2009 · 1 yr

• A company of 200 individuals, boasting a remarkable 20-year trajectory of growth. Its focal expertise lies in Mac development, particularly for iPhones and other cutting-edge technologies. Indianic takes pride in its proprietary e-commerce ventures, Talash.com and ahmedabad.com.
• Training Attended:
• SPIN Sales Training
• E-myth Marketing Training
• Business Analyst Training
• iPhone Functionality and Mac Mechanism Training
• Mac Operating System Guideline and Basics
• Training Imparted:
• Equipped a team of Business Development Executives (BDE) for international marketing and sales.
• Conducted knowledge-sharing sessions on six sigma outsourcing principles.
• Guided BPO management and planning.
• Role and Responsibilities:
• Oversight of the BDE sales team and BA Data Generator.
• Steering all marketing endeavors encompassing:
• 1.Strategic Planning
• 2.Target Setting
• 3.Lead Handling
• 4.Enquiry Management
• 5.Requirement Gathering
• 6.Estimation and Timeline Finalization
• 7.Client Analysis
• 8.Final Negotiation
• 9.PMS Updates and Collection Planning
• 10.Team MIS Reports
• 11.Managing KRA and KPA of the team
• Significant Achievements:
• Surpassed defined targets and milestones ahead of schedule.
• Orchestrated the end-to-end management of the Mac & iPhone division, encompassing pre-sales, estimation, and closure.
• Arranged a successful client visit to our offshore branch in Ahmedabad.
• Introduced and Implemented the Six Sigma Time Investment Matrix, enhancing the sales team's productivity by designing a Six Sigma IS Sheet.

Jul 2007 – Apr 2008 · 9 mos

• CIPL stands as a $34 million company with its headquarters rooted in New Jersey, USA. Branches extend across India and the UK. The company specializes in software development, programming, website development, RPO (Recruitment Process Outsourcing), and immigration services. Holding ISO and COPC certifications, CIPL ensures excellence in its operations. Notably, the company has successfully executed projects for esteemed organizations including PEPSE, Cisco, and Nestle.

Oct 2006 – Jul 2007 · 9 mos

• In my role as a Business Development Manager, I engage directly with onshore & offshore clients to address ongoing and prospective business development. My responsibilities encompass devising forward-looking strategies to navigate the dynamic landscape of the BPO and Finance sectors, ensuring our domain thrives amid evolving times.
• Strategizing and executing business development plans fall under my purview, paving the way for new avenues of growth. Additionally, I orchestrate branding and public relations efforts to establish our organization as a prominent IT and BPO entity within India.
• My role extends to delivering comprehensive pre-sales support promptly and effectively, fostering the groundwork for successful client partnerships. I take charge of coordinating all client management endeavors while cultivating robust connections with international clients to foster enduring relationships.
• Balancing online and offline presentations, I orchestrate client visits to optimize interaction and exposure. My commitment extends to maintaining thought leadership and propelling the BD team of executives to elevate customer support and service delivery. Leveraging backend research, I spearhead targeted direct mail campaigns that serve as catalysts for lead generation.

Jan 2005 – Jan 2006 · 1 yr

• Address inquiries from US students regarding loan-related matters and account information.
• Resolve issues related to missing payments and calculate interest rates accurately.
• Process online deferment and forbearance requests after thorough verification of terms and conditions of federal student loan programs.
• Collaborate with credit agencies to validate customer details via ISN number verification.
• Provide updates on the latest payment plans, assist in loan applications, and guide students in checking university course structures.
• Offer online assistance for various inquiries and registrations.
• Train new batches using Y-jacking and call barging techniques.
• Conduct floor walks to support and guide new trainees during their transition phase on live calls.
• Achievements:
• Attained the highest quality rating of 5 with an impressive AHT (Average Handling Time) of 239 seconds per call.
• Developed comprehensive case studies and learning tutorials for the reference of incoming batches.
• Received commendations from clients for a deep understanding of their concerns and delivering optimal solutions and services.

Jan 2003 – Jan 2005 · 2 yrs

• Supervised a team of 50+ professionals as the Center Incharge, overseeing HR, Training, and Business Development divisions.
• Conducted comprehensive V&A and soft skills training for the IT marketing and BPO teams.
• Run many international campaigns (Voice and Non Voice)