Ravi S Ghosh — Product Manager

Service Delivery Manager with 20+ years in healthcare IT, driving delivery excellence, innovation, and revenue growth. Proven expertise in leading global teams in data engineering, data migration, interoperability, product implementation, and support for healthcare, life sciences, and health tech companies. Passionate about leveraging technology for positive change, including worker cooperatives, blockchain, and data ownership in healthcare. ### Service Delivery & Operational Excellence - Lead and manage cross-functional global teams (80+ members), ensuring delivery excellence, revenue growth, delivery margin, customer NPS, and low people attrition. - Drive growth for the Healthcare and Life Sciences (HLS) vertical, owning the data engineering and interoperability portfolio of accounts with around USD 10 MN in annual revenue. - Oversee delivery operations, including forecasting, delivery margin, SOW, SLA, and other operational KPIs. ### Client Relationship & Stakeholder Engagement - Collaborate closely with client stakeholders as a single point of contact to build strong relationships, ensure delivery excellence and customer satisfaction. - Establish alignment with client expectations and project delivery goals. - Solve operational escalations from clients and teams, front-ending with clients’ customers on operational issues. ### Pre-Sales and Solution Development - Develop and drive proposals and RFPs in the interoperability and data engineering space, ensuring tailored solutions meet client needs. - Engage in business development and pre-sales activities for existing accounts leveraging understanding of client's requirements and business goals. ### Thought Leadership & Center of Excellence - Develop the interoperability center of excellence, driving superior engineering practices and standards within the organization. - Groom engineering talent, fostering innovation and ensuring the portfolio achieves goals of engagement and low attrition. - Develop proof of concept solutions around novel use cases and upcoming industry requirements.

Stackforce AI infers this person is a Healthcare IT expert with strong project management and delivery capabilities.

Location: Bengaluru, Karnataka, India

Experience: 20 yrs 11 mos

Skills

Project Management
Delivery Management
Product Implementation
Team Management
Medical Transcription

Career Highlights

20+ years of experience in healthcare IT.
Expert in leading global teams and driving delivery excellence.
Passionate about leveraging technology for positive change.

Work Experience

GSK

Data Analytics Manager (1 yr 6 mos)

Emids

Group Project Manager (1 yr 7 mos)

Senior Project Manager (1 yr 11 mos)

Project Manager (1 yr 11 mos)

M*Modal

Lead - Implementation Services (7 mos)

Implementation Executive (2 yrs 1 mo)

Transcend Services

Team Lead - Implementation (2 yrs 5 mos)

Heartland Information & Consultancy Services Private Ltd

Production Support (SWAT) (1 yr 4 mos)

Medical Transcriptionist (7 yrs 2 mos)

Cyberdox Systems Pvt. Ltd.

Medical Transcriptionist (4 mos)

Education

MicroMasters in Business Management at Indian Institute of Management Bangalore

Bachelor of Science (B.Sc.) at Indira Gandhi National Open University

Ravi S Ghosh

Product Manager

Bengaluru, Karnataka, India20 yrs 11 mos experience

Highly Stable

Key Highlights

20+ years of experience in healthcare IT.
Expert in leading global teams and driving delivery excellence.
Passionate about leveraging technology for positive change.

Stackforce AI infers this person is a Healthcare IT expert with strong project management and delivery capabilities.

Contact

Skills

Core Skills

Project ManagementDelivery ManagementProduct ImplementationTeam ManagementMedical Transcription

Other Skills

Algorithmic TradingAnalysisAzure Data LakeAzure DatabricksBusiness AnalysisBusiness Process ImprovementBusiness analysisCenter of Excellence (CoE)Client OnboardingConfiguration ManagementData EngineeringData IntegrationData LakesData mining and analysisDecision-Making

About

Experience

Gsk

Data Analytics Manager

Sep 2024 – Present · 1 yr 6 mos · Bangalore Urban, Karnataka, India · Hybrid

Emids

3 roles

Group Project Manager

Promoted

Jan 2023 – Aug 2024 · 1 yr 7 mos

Manage delivery of a portfolio of 12 IT projects with a span of ~80 people.
Delivery Management: Delivery planning & execution, resource & risk management, stakeholder engagement, budget & financial control, KPI monitoring & reporting.
Solution Design & Contracts: Requirement analysis, proposal design & estimation, presales engagement, SOW preparation & execution.
Project Management: Project lifecycle (planning, initiation, execution), risk monitoring & improvement.
People Management: Performance management, mentoring & coaching, expectation setting, recruitment.
Operations Management: Workflow optimization, resource allocation & utilization.
Center of Excellence (CoE): Lead Data Integration CoE for development of accelerators, Proof of Concepts, Point of View, and capability enrichment to enable market readiness of the organization.
Process Improvement: Conceptualization & implementation of process excellence initiatives.

Delivery ManagementSolution Design & ContractsProject ManagementPeople ManagementOperations ManagementCenter of Excellence (CoE)+1

Senior Project Manager

Jan 2021 – Dec 2022 · 1 yr 11 mos

Manage delivery of a portfolio of 4 IT projects with a span of ~20 people.
Delivery Management: Delivery planning & execution, resource & risk management, stakeholder engagement, budget & financial control, KPI monitoring & reporting.
Project Management: Project lifecycle (planning, initiation, execution), risk monitoring & improvement.
People Management: Performance management, mentoring & coaching, expectation setting, recruitment.
Operations Management: Workflow optimization, resource allocation & utilization.
Process Improvement: Conceptualization & implementation of process excellence initiatives.
Solution Design & Contracts: Requirement analysis, proposal design & estimation, presales engagement, SOW preparation & execution.

Delivery ManagementProject ManagementPeople ManagementOperations ManagementProcess ImprovementSolution Design & Contracts

Project Manager

Jan 2019 – Dec 2020 · 1 yr 11 mos

Manage delivery of a portfolio of 2 IT projects with a total value of ~ USD $1 MN and a span of ~10 people.
Project Management: Project lifecycle (planning, initiation, execution), risk monitoring & improvement, KPI reporting, stakeholder engagement.
People Management: Performance management, mentoring & coaching, expectation setting, recruitment.
Operations Management: Workflow optimization, resource allocation & utilization.
Process Improvement: Conceptualization & implementation of process excellence initiatives.

Project ManagementPeople ManagementOperations ManagementProcess ImprovementDelivery Management

M*modal

2 roles

Lead - Implementation Services

Promoted

Jul 2015 – Feb 2016 · 7 mos · On-site

Lead a team of 15 resources working to onboard customers on proprietary healthcare documentation platform, by configure, implement, and deploy multiple documentation products.
Workflow management.
Team management, mentoring.
Product deployment / implementation.
Offshoring processes.
Process excellence / re-engineering.
Data mining and analysis.

Workflow managementTeam managementProduct deployment / implementationProcess excellence / re-engineeringData mining and analysisProduct Implementation+1

Implementation Executive

May 2013 – Jun 2015 · 2 yrs 1 mo · On-site

Individual contributor to onboard customers on proprietary healthcare documentation platform, by configure, implement, and deploy multiple documentation products.
Workflow management.
Product deployment / implementation.
Offshoring processes.
Process excellence / re-engineering.
Data mining and analysis.

Workflow managementProduct deployment / implementationProcess excellence / re-engineeringData mining and analysisProduct Implementation

Transcend services

Team Lead - Implementation

Dec 2010 – May 2013 · 2 yrs 5 mos · Bengaluru Area, India · On-site

Leading a team of 5 working on implementation of healthcare documentation products including speech recognition and automated documentation.
Platform migration.
Product deployment / implementation.
Business analysis.
User acceptance testing.
Programming work-flow templates
Data mining and analysis.
Operational effectiveness.
End user training and support for operations.

Platform migrationProduct deployment / implementationBusiness analysisUser acceptance testingData mining and analysisProduct Implementation

Heartland information & consultancy services private ltd

2 roles

Production Support (SWAT)

Promoted

Jul 2009 – Nov 2010 · 1 yr 4 mos · Bangalore, Karnataka, India · On-site

Individual contributor working on operational efficiency and product development for healthcare documentation products based on speech recognition.
Business analysis
UAT / blackbox testing
Platform migration
Product configuration
Quality investigation
Training and support for operations

Business analysisUAT / blackbox testingPlatform migrationProduct configurationProduct Implementation

Medical Transcriptionist

Apr 2002 – Jun 2009 · 7 yrs 2 mos · Bangalore, Karnataka, India · On-site

Individual contributor working on generation of healthcare documentation for US healthcare providers.
Healthcare Documentation
Speech to text conversion
Quality analysis
Quality audits

Healthcare DocumentationSpeech to text conversionQuality analysisMedical Transcription