Kiran Raykar — DevOps Engineer

As a Senior Technical Support Engineer at Route Mobile, I provide exceptional technical support to customers utilizing the Route Mobile REST API for messaging applications. With over 2.7+ years of experience in the CPaaS industry, I have honed my skills in API testing (POSTMAN), AWS CloudWatch, Linux, JSON, Frontail, RabbitMQ, server and traffic monitoring, and analysis— all of which are essential for my current role. My responsibilities include analyzing, debugging, and testing via API (JSON), as well as evaluating the features and functionality within the dashboard through testing. I diligently monitor platform performance, conduct in-depth analysis of client traffic patterns, and stay vigilant for Network Operations Center (NOC) alerts during periods of irregular behavior. I am proficient in understanding the criticality of issues and delivering initial troubleshooting solutions to clients/customers within the stipulated Service Level Agreement (SLA). Additionally, I provide training to the team as needed and create comprehensive documentation for both current and future team members to reference. I hold an Engineer's degree in Mechanical Engineering from PES Institute of Technology and Management, where I learned the fundamentals of engineering and problem-solving. I am passionate about using technology to create innovative and scalable solutions for diverse customer needs. I am also committed to continuous learning and improvement, and to collaborating with my team and other stakeholders to deliver high-quality results.

Stackforce AI infers this person is a Technical Support Engineer in the CPaaS industry with expertise in API and cloud technologies.

Location: Bengaluru, Karnataka, India

Experience: 3 yrs 4 mos