Khanjan Desai — Product Manager

Driving Scalable Payment Innovations | Product Leadership | Strategy & Execution Spearheading the evolution of Booking.com’s global payments platform, I specialise in architecting high-scale, resilient transaction systems that power seamless commerce for millions. Leveraging evolving product leadership craft, I navigate complex regulatory landscapes and real-time financial ecosystems to balance innovation, compliance, and business growth. Previously at PayPal, I spearheaded global pricing and foreign exchange platform capabilities, enabling pricing product capabilities and market expansion across US, APAC, and EU markets. I drove cross-functional alignment across regulatory, legal, and fintech ecosystems (PayPal, GoPay, legal teams), ensuring compliance-driven scalability in a highly dynamic payments space. At Razorpay, I led a 0→1 neobanking mobile app launch, applying sense-making strategies to solve for fragmented merchant financial workflows. Simultaneously, I engineered retention-growth loops for the web app, driving product optimisation ensuring continuous competitive advantage in merchant services. I have also been fortunate to be a product evangelist at Vodafone Idea Limited where I not only brought in the new tailwinds of machine learning and intelligent chatbot technologies such as IBM Watson, PyTorch, but also worked on a mega merger of the two telco giants. Passionate about shaping & scaffolding the next generation of product leaders, I actively mentor talent at Booking.com, PayPal, Exponent, Masters' Union, and ISB equipping them with the right leadership and guidance to thrive in today’s complex fintech and product landscape.

Stackforce AI infers this person is a Fintech Product Manager with expertise in scalable payment systems and product leadership.

Experience: 8 yrs 8 mos

Skills

Product Management

Career Highlights

Led scalable payment innovations at Booking.com
Spearheaded global pricing capabilities at PayPal
Mentored future product leaders across multiple organizations

Work Experience

Booking.com

Product Manager (2 yrs 10 mos)

Masters' Union

Master (1 yr 5 mos)

PayPal

Senior Product Manager (1 yr 10 mos)

Razorpay

Product Manager (1 yr)

Bain & Company

Associate : Business Consulting (4 mos)

Vodafone Idea Limited

Product Manager (2 yrs 4 mos)

Amul (GCMMF)

Finance Intern (2 mos)

Siemens

Management Trainee (3 mos)

Sai Applied Technologies Pvt. Ltd.

Technical Intern (3 mos)

Education

Post Graduate Program at Indian School of Business

Master of Business Administration - MBA at SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

BTech - Bachelor of Technology at SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

HSC at New Era Senior Secondary School

Khanjan Desai

Product Manager

Netherlands8 yrs 8 mos experience

Most Likely To Switch

Key Highlights

Led scalable payment innovations at Booking.com
Spearheaded global pricing capabilities at PayPal
Mentored future product leaders across multiple organizations

Stackforce AI infers this person is a Fintech Product Manager with expertise in scalable payment systems and product leadership.

Contact

Skills

Core Skills

Product Management

Other Skills

Agile Project ManagementCompliance ManagementCustomer RetentionFinTechProduct DevelopmentUniversity Teaching

About

Experience

Booking.com

Product Manager

May 2023 – Present · 2 yrs 10 mos · Amsterdam, North Holland, Netherlands

Leading the development of various payment platform customer and partner facing products at Booking.com, ensuring seamless payments for global customers and partners.
Generating End to End Traceability and Reconciliation for 2Mn+ partners generating xx Mn cost savings
Collaboration with senior leadership to deliver compliant, transparent, and scalable product features across different payment methods.
Contributing to critical revenue, cost optimization, and growth objectives for the company.
Driving alignment across critical cross functional teams - Billing, Core Products, Operations, Experiences, Checkout, SAP, Accounting and Tax.

Masters' union

Master

Oct 2022 – Mar 2024 · 1 yr 5 mos · Gurugram, Haryana, India

Faculty, Product Management
Teaching recurring cohorts product management fundamentals as an elective subject faculty.
Democratising product management industry nuances for the new entrants and breaking barriers to entry.

University TeachingProduct Management

Paypal

Senior Product Manager

Jul 2021 – May 2023 · 1 yr 10 mos · Bengaluru, Karnataka, India

Pricing Platform Team
1. Launched PayPal pricing services
, fx capabilities as well as lending products to SME and Large Enterprise merchants across new geographies with compliance to SOX and government regulations
2. Led end to end product/capability development of the platform to move the topline, reduce error rates and increase automation
3. Transformed core stack and frameworks to incorporate more agility, better time to market and scalability in the product design and architecture.
4. Owned 3 scrum teams in parallel
5. Contributed to asset building and hiring senior talent

Razorpay

Product Manager

Jul 2020 – Jul 2021 · 1 yr · Bengaluru, Karnataka, India

Retention Charter:
1. Led engagement and servicing of the RazorpayX Platform with over 2000 active business merchants
2. Built the customer ticket module to increase CSAT and NPS
3. Launched the NPS survey across to set a baseline for the brand
New Products Charter:
1. Launched a 0 to 1 mobile app for the Neobanking customers
2. Ideated on the core features of the app and made the decisions about a super app or individual app choice
Other Contributions:
1. Actively collaborated with tech, product marketing, sales and strategy teams across the company
2. Managed Agile processes to deliver projects in stringent timelines
3. Responsible for charting elaborate product requirement documents, concept notes, product specs, customer research and analytics reports
4. Hired Product Managers on campus and off campus

Agile Project ManagementCustomer RetentionFinTechProduct DevelopmentProduct Management

Bain & company

Associate : Business Consulting

Dec 2018 – Apr 2019 · 4 mos · Gurgaon, Haryana, India

Associate consultant in the digital reporting team working with global financial and NBFC clients.

Vodafone idea limited

Product Manager

Jul 2016 – Nov 2018 · 2 yrs 4 mos

Selected as part of the YLP-Young Leader's Program from campus in the IT function. Got mentored by the Heads of Infrastructure and Strategy and Planning Teams on various machine learning and cognitive technologies.
Developed hands on knowledge on Python , R and IBM Watson.
Developed a Face Recognition module linked with employee credentials on OpenCV.
Evaluated various vendors for cognitive technologies and selected IBM Watson for conducting POC.
Built the corpus of customer queries by visiting main call center partners.
Trained call center agents to use Watson and collected various utterances to refine the NLP Engine.
Implemented Watson at a pilot call center and attained AHT reduction of 15 seconds per call.
Strategised, Planned and performed Project Management, Data Analysis, Reporting and Governance of Merger related activities as part of IT Integration Team