Nov 2012 – Dec 2013 · 1 yr 1 mo · Hyderabad Area, India

• Have successfully completed the Process Training for Clear Channel, which is the largest broadcasting company in the US. Leading a team of 60 associates and 7 Team Leads working on the Continuity and Traffic domain.
• Ensure logs are generated for advertisements for the next day. Ensuring Verification of Logs is completed timely and report is sent to respective market managers Follow up with the Account Executive. Responsible for handling escalations from the client and the respective markets.

Jul 2012 – Nov 2012 · 4 mos · Hyderabad Area, India

• Responding to support queries in accordance with Google’s standards and policies, to supply diagnosis, resolution, and tracking of Google’s end user issues based on Google’s guidelines. Detailed guidelines, documentation and scripts will be provided by Google, during implementation and ongoing operations, to include escalation processes for un-resolvable issues and to include contacting Google on an emergency basis for immediate attention to serious disruption to Google’s product, partners or customers.

Jun 2005 – Jan 2012 · 6 yrs 7 mos · Hyderabad Area, India

• Service Intervention (Specialized Escalation Queue) for one of the leading Telecommunication and ISP Provider in USA.
• Manage a group of Team Leaders in order to help them to lead a set of FTE's

Jul 2003 – May 2005 · 1 yr 10 mos · Hyderabad Area, India

• Handling Technical queries and resolving them for customers using DELL Products.

Sep 2002 – Jun 2003 · 9 mos · Hyderabad Area, India

• Call Center Executive – Operations.