Sep 2024 – Jun 2025 · 9 mos · Gurugram, Haryana, India

• Driving AI/ML innovation for efficiency, security and compliance by shaping strategy, enabling Gen AI capabilities, and building enterprise grade conversational AI solutions for Fortune 500 brands.
• Owning the end-to-end roadmap, execution, and escalations for the Voice Bot, a $20M+ ARR product with cross functional team of data scientists, ML devs, engineering, QA & pre-sales.
• Implemented Format-Preserving Encryption for PII masking, ensuring GDPR compliance for Telefónica Germany by preventing exposure of 10M+ user records to US-based servers.
• Optimized API encryption workflows, reducing compliance risk by 80% and securing 100% of cross-border transactions across a pool of 10 GSA accounts including TAMM, HDFC Bank & Govt of Abu Dhabi
• Owned AI-driven risk assessment and data governance automation for TAMM, Abu Dhabi Government Services, integrating RAG models to enhance compliance insights, reduce manual review time by 70%, and ensure adherence to UAE data protection laws.
• Developed a Gen AI-powered Voice bot, transforming traditional bot-user interactions into flexible, instruction-based automation—allowing AI bot to adapt and execute tasks without predefined workflows, enhancing TTL, user experience and reducing manual flow configurations by 60%
• Configured traditional NLU intent to zero-shots while introducing confidence score against the message validation window enabling deployment teams to see the accuracy of intents in real-time on bulk prompts.
• Shipped voice streaming with guardrails, balancing accuracy and token efficiency to minimize latency in Voice Bots, improving response speed by 40% while maintaining high intent recognition precision.

Oct 2023 – Sep 2024 · 11 mos · Gurugram, Haryana, India

• Led Insights implementation of GS Accounts exceeding cumulative ARR of $10M+
• Consistently scored a perfect 10/10 CHI (Client Happiness Index) score across plethora of clients.
• Pivoted brand specific listening implementation for diverse industries ranging from FMCG, Logistics and Healthcare.

Jul 2022 – Oct 2023 · 1 yr 3 mos · Gurugram, Haryana, India

• Spearheading multidimensional deployment of Fortune 500's projects pertaining to realtime tracking of brand sentiments across 40+ channels
• Plotted infographics for analytical benchmarking of brands over their competitors to increase efficiency across Social Channels.

Jun 2021 – Sep 2021 · 3 mos

• Studied consumer behavior towards Hybrid Electric Vehicles using Discourse analysis for Maruti Suzuki.
• Successfully segregated dimensions & barriers raising hesitancy, derived actionable insights using Pivot Tables & Macros..
• Consolidated the market trend of HEVs & EVs during last 2 decades to create a forecasting report.

May 2021 – Jun 2021 · 1 mo

• Expedited the Industry research & Infrastructure analysis at Pune Municipality’s Smart City conversion.
• Evaluated 100+ reports & identified industry best practices to be implemented globally, drafted 11 potential bottlenecks.
• Undertook feasibility analysis of 25+ renewable energy & carbon abatement strategies using DPRs to build & assess
• marginal abatement cost curves for intercity movement constituting 45% movement in the city

Sep 2020 – Apr 2021 · 7 mos · Kanpur, Uttar Pradesh, India

• Devised & planned phased restoration of 210+ trains as special trains post COVID-19 lockdown, based on Demographic
• data and demands from Public representatives.
• Quantified the loss with worst-best-base scenario due to elimination of unreserved coaches in Long distance M/E Trains.
• Contributed to consultation report of Zero-Based Time table on De-Novo principles for perusal of Ministry of Railways.

May 2020 – Jun 2022 · 2 yrs 1 mo · Agra, Uttar Pradesh, India

• Monitoring of coaching trains & Charted path for 300+ goods & coaching trains in the fastest and most saturated rail section of Asia.
• Pooled resources with IRTS Officers and landscaped strategies to achieve a 30% increase at interchange points.
• Stimulated on operational strategies to expand Freight trains, clients, amongst 15 industries using FOIS and Setu operations through ICMS