Oct 2020 – Sep 2022 · 1 yr 11 mos · Mumbai, Maharashtra, India

• Azure Cloud Specialist/Architect

Oct 2017 – Oct 2020 · 3 yrs · Mumbai Metropolitan Region

• Consultant EUC Microsoft technologies.

Jan 2017 – Oct 2017 · 9 mos · Mumbai Area, India

• Migration of Exchange 2010 to O365 using Hybrid Wizard.
• Maintain exchange server for Heathrow airport.
• Onboarding users and delegated mailbox to O365 with proper planning.
• Creating back up for user’s data on file server and restoring them on O365 through PST import tool.
• Day to day coordination with Senior Architect on implementation and migration.
• Re-deployment of all server’s (Exchange, VMware, CCTV) during ransomware attacks like WannaCry and Petya – Critical activity for Saint Gobain.
• Restored the servers from Symantec Netback and troubleshoot all difficulties while performing Restore.
• Performing hardening on all servers through PowerShell script as precautionary step from ransomware
• Restored complete AD and Exchange
• Mounted all database in clean state with ESEUTIL command

Mar 2015 – Jan 2017 · 1 yr 10 mos · Mumbai Area, India

• Set up and troubleshoot pre- post migration issue - POP/IMAP/STAGED/CUT-OVER/HYBRID.
• On premise exchange sever 2010/2013 Issues related to Mailbox/Cas/Hub Server
• Mounting and dismounting of Mailbox Database
• Active Directory (DNS/Sites/Trust/FSMO/LDAP)
• Troubleshooting issues on Distribution/Security/retention policies.
• Permission related issues for shared resources/calendar/mailboxes.
• Working on permission issues over O365/hybrid-based scenario.
• Troubleshooting on retention policies / mailbox quota / retention tags.
• Keeping records of service health.
• Extensive troubleshooting on Outlook using CalCheck, mfcmapi, fiddler, addons, registry

Aug 2012 – Feb 2015 · 2 yrs 6 mos · Mumbai Area, India

• Provide L1 support for Active Directory and Exchange server.
• Handling issues related to email delivery, shared mailbox and permission/delegation issues.
• Creating DNS records, AD users, group policies.
• Hardware changes and Software Patching of Server.
• Troubleshooting local archiving issues with the storage server.
• Maintaining File Server with regards to storage and file access.
• Troubleshooting Outlook with regards to email, view, settings and archive.

Jul 2011 – Feb 2012 · 7 mos · Mumbai Area, India

• Providing support to customer regarding the DSL lines
• Troubleshooting on the network related issue on the Optus router
• Aid on billing
• Activation / Deactivation of leased Line
• Monitoring the health of the leased for business set up.
• Maintaining the SLA for the opened tickets.