Jul 2024 – Nov 2024 · 4 mos · Bengaluru, Karnataka

Sep 2023 – Jun 2024 · 9 mos

Sep 2021 – Aug 2023 · 1 yr 11 mos · Bengaluru, Karnataka, India

• 3rd PM to be hired in India strategized and built the consumer experience vertical from scratch to provide customer support services across different products in Coinbase Portfolio.
• Implemented an intelligent gen AI-based chat-based support for Coinbase products, resulting in a reduction of the overall agent contact rate.
• Expanded consumer support solutions internationally by launching products across four different continents.
• Developed a decentralized, community-driven support system, rewarding users with blockchain incentives (NFTs, tokens) for resolving customer support issues.

Dec 2019 – Sep 2021 · 1 yr 9 mos

• Led and built the advertising platform for Gojek leading to double-digit million $ in annual ad revenue
• Built transactional ads including video, display and search ads across food delivery, transport, payments and grocery at Gojek serving ~2 billion + annual ad impressions.
• Scaled an ecosystem of 500,000+ SMB in South East Asia to run advertising on Gojek providing them with seller tools to efficiently manage their growth on Gojek.
• Worked on optimizing ad revenue by improving CTR through ML/DS models and also built workflows to optimize creative generation for banner ads
• Built a strong 20+ members cross-functional global team distributed across 4 different countries globally.

Jan 2017 – Dec 2019 · 2 yrs 11 mos · Bengaluru Area, India

Jun 2015 – Dec 2016 · 1 yr 6 mos · Mumbai Area, India

• Steero is an on demand automobile services and products marketplace with a twist.
• With Steero Doorstep, you can get your vehicle fixed at your home or office. Our super skilled technician comes to you with all the tools and spares.
• For major repairs, we are creating a branded network of automobile workshops offering standardized service experience with features such as assurance of genuine spares, highly skilled technicians, transparent pricing, manufacturer recommended procedures, service warranty and seamless customer experience using technology.
• Vehicle care has never been so easy. Check out http://steero.in/ for more details.

Jun 2014 – Jun 2015 · 1 yr · Mumbai Area, India

• I worked as a field Engineer in DCF (Drilling and Completion Fluids) product line of Baker Hughes. Selected as the only field engineer for the International Field Engineer Program from India.Worked with international crews comprising of 20 different nationalities in Saudi Arabia and UAE. Successfully Delivered critical wells in Saudi Aramco's largest Integrated Operations Project in Shaybah Oilfield whilst ensuring adherence to Health,Safety and Environment. Worked out a comprehensive strategy with Global Senior HR leadership for talent acquisition in India.

May 2013 – Jul 2013 · 2 mos · Bengaluru Area, India

• Performed detailed thermal analysis of Stage 3 and Stage 2 shrouds of Gas Turbines
• Developed a time point selection tool to reduce the simulation time by around 50 %

Apr 2012 – Jul 2012 · 3 mos · Bengaluru Area, India

• Worked on solar photovoltaic systems and analyzed data for the effect of ambient conditions on power output of solar panel. Established a new method to accurately predict power production from a solar panel

Aug 2011 – May 2012 · 9 mos · Kharagpur Area, India

• Successfully organised the opening and closing ceremony of Inter IIT Sports Meet and looked after the entire logistics of the sports meet

May 2011 – Jul 2011 · 2 mos · Noida Area, India

• Responsible for designing of slot mechanical trackers for solar photovoltaic.These are manually operated trackers whose angle of tilt have to be changed at different times of the day.

Aug 2010 – May 2011 · 9 mos · Kharagpur Area, India

• As the Member of the official inter-collegiate Sports Fest of Indian Institute of Technology, I worked on marketing, publicity and technical aspects involved in the fest.
• The meet attracted attention from colleges in different parts of the country and helped the fest to be a grand unprecedented success