Jul 2021 – Aug 2025 · 4 yrs 1 mo · Mumbai, Maharashtra, India

• Revolutionising Retail Supply Chains: Built the largest distribution platform for Reliance Brands, integrating primary to tertiary ordering and supply chain processes for 570+ retail stores within a month.
• Built Reliance’s largest distribution platform, scaling to 570+ stores in 30 days
• Launched Assisted Sales Platform (B2C + B2B), driving ₹1,600 Cr/month via O2O journeys
• Led Catalog Cloud & Master Data Hub — AI-led systems powering 5,000+ brands
• Delivered Real-Time Inventory System (RUI) with SAP, Azure & Tableau
• Created Fynd Speed – GenAI tool for web compliance & performance audits
• Migrated Reliance Digital from SAP Hybris to Fynd Commerce without sales/SEO loss
• Achieved 47% ops efficiency via CX automation & reduced manual processes
• Improved retention by 15% through data-led GTM & omnichannel strategyr sales.
• Efficiency through Automation: Achieved 67% FTE efficiency by reducing web-based manual processes, optimizing customer experience through automation.
• Building IP and Partnerships: Created adaptable IP using Elastic and vertex frameworks, driving licensing revenue and enhancing market positioning.
• Go-To-Market Strategy: Spearheaded omnichannel strategies, integrating online and offline systems, and improved customer retention by 15% through data-driven insights.

Feb 2021 – Jun 2021 · 4 mos · Mumbai, Maharashtra, India

• ● Led a 15-member cross-functional team across product, engineering, QA, and client delivery to build a digital banking platform in partnership with Mastercard’s global product and business units.
• ● Owned end-to-end product delivery for core fintech modules, including onboarding flows, transaction interfaces, and customer dashboards — improving platform usability and operational efficiency.
• ● Collaborated directly with VP-level stakeholders across Mastercard and internal leadership teams to align product roadmaps, delivery timelines, and compliance goals.
• ● Navigated complex stakeholder environments to balance enterprise-grade data security, legal compliance, and performance SLAs across multiple delivery cycles.

Oct 2017 – Dec 2020 · 3 yrs 2 mos · Mumbai, Maharashtra, India

• ● Co-founded and led end-to-end product strategy, platform architecture, and engineering delivery for a global B2B fashion-tech portal serving premium brands in the Middle East.
• ● Defined product vision, roadmap, and go-to-market strategy for Aavran’s web and mobile platforms — enabling digital transformation for high-end fashion exporters and wholesale buyers.
• ● Built and managed a lean, on-demand team of developers, designers, and QA professionals; implemented agile execution practices and iterative release cycles.
• ● Launched and scaled the product, supporting virtual showrooms, pricing workflows, inventory management, and digital consultation features.
• ● Established product-market fit by iterating on MVPs, onboarding fashion businesses in emirates, and driving continuous feedback loops from client
• partners.
• ● Oversaw the full lifecycle of technical decision-making including hosting, cost structure planning, lifetime IT ops, and support design — reducing
• platform spend by 40% through architecture optimization.
• ● Recognized among the top 40% tech showcases in the B2B fashion ecosystem across the Emirates, positioning Aavran as a digital-first innovator in a
• legacy industry.

Aug 2014 – Sep 2017 · 3 yrs 1 mo · Mumbai, Maharashtra, India · On-site

• ● Delivered HL7-compliant integration solutions between eClinicalWorks EMR and hospital/clinic systems — enabling real-time exchange of clinical, lab, immunization, and RCM data across large-scale healthcare networks.
• ● Led requirement gathering and implementation for 25+ healthcare clients, customizing workflows to support billing, lab reporting, and practice management operations in compliance with U.S. healthcare standards.
• ● Acted as the bridge between technical teams and non-technical stakeholders, translating functional requirements into implementation specs for developers and QA teams.
• ● Conducted interface mapping and validation across third-party systems, ensuring interoperability, data accuracy, and continuity of care through seamless information flow.
• ● Developed deep domain expertise in US healthcare interoperability (HL7), EHR workflows, and data security protocols — foundational knowledge that supported later work in fintech, SaaS, and GenAI-integrated platforms.