Dec 2018 – Oct 2019 · 10 mos · Gurugram, Haryana, India

Aug 2018 – Nov 2018 · 3 mos · Gurugram, Haryana, India

Apr 2018 – Aug 2018 · 4 mos

• E2E customer journey transformation for a prominent Indian NBFC player leveraging Agile methodology to baseline and re-imagine customer journeys
• Conducted due-diligence for a target playing in modern trade retail format (1. Estimated and forecasted Indian food and grocery market size, along with modern trade penetration 2. Analysed and bench marked unit economics of various modern trade formats 3. Consumer research focusing on brand perception of various modern retailers, shopping behavior, purchase drivers etc.)

Sep 2017 – Apr 2018 · 7 mos

• E2E customer journey transformation (servicing journey for superannuation customers) using Agile methodology for an Australian financial institution
• E2E Digital transformation for a large Australian Telecom company (base-lining existing initiatives and as-is customer journeys, implementation of redesigned customer journeys on E2E digital platform for consumer & small business customers)
• Reducing financial crime risk in trade finance business for a large Australian bank (Identified key risk areas for the trade finance business, refined business strategy and control measures to minimize financial crime & regulatory risk)
• Outside in cost optimization diagnostic for an Australian Energy Gen-tailer (Energy producer as well as retailer)

Feb 2017 – Sep 2017 · 7 mos

• Transforming retail and corporate customer journeys using Robotics & AI technologies for a large Indian private bank
• Technology and vendor landscaping, vendor selection and onboarding
• Analysed 180+ banking processes and prioritized 20+ journeys for redesign with Robotics & AI
• Redesigned prioritized journeys for maximizing process efficiency and customer delight
• Ran rigorous program management office to drive journey implementation liaising with business heads, operations heads and CIO
• Drove capability building exercises and laid out implementation road-map for implementing customer journeys)

May 2015 – Jan 2017 · 1 yr 8 mos

• India strategy for a large global bank (developed consolidated financial model, CEO dashboard and implementation roadmaps)
• Developed IDP (Integrated Digital Platform) for a large Indian private bank (redesigned journeys and developed wire-frames for corporate banking, and created implementation roadmaps)
• Large scale transformation program for a large integrated steel manufacturer; experience in Energy Efficiency & Steelmaking area (1. Conducted OEE Analysis on steel shops, power plants & recovery turbines for potential estimation & target setting; 2. Developed models for : AnyLogic simulation of steel shops, Power distribution optimization, Industrial gas sourcing optimization, By-product gas distribution optimization, power consumption prediction; 3. Conducted workshops to identify initiatives, developed business cases & roadmaps for 300+ initiatives)

Aug 2010 – Jul 2013 · 2 yrs 11 mos · NTPC DADRI

• Delivered commercially efficient, safe, reliable & profitable operation of coal based plants
• Coordinated cross functionally for addressing emergency, planned and breakdown maintenance
• Managed operational planning and real time coordination for start-up, shutdown and emergencies of thermal units
• Formulated data driven insights by analyzing various turbine and boiler side parameters