S

Sunil Singh

Operations Associate

Bengaluru, Karnataka, India19 yrs 5 mos experience
Highly Stable

Key Highlights

  • Over 15 years in software quality and automation.
  • Led cross-functional teams for high-quality releases.
  • Expert in test automation and Agile transformations.
Stackforce AI infers this person is a Quality Engineering and Automation expert in B2C SaaS environments.

Contact

Skills

Core Skills

Quality EngineeringTest AutomationIncident ManagementApplication DevelopmentAgile Project ManagementMobile Application DevelopmentQuality AssuranceProject ManagementAutomation

Other Skills

Agile MethodologiesAndroidAutomated Software TestingCI/CDCloud ComputingContinuous Integration and Continuous Delivery (CI/CD)Cross-functional Team LeadershipDevice ManagementDevice ManagerFirmwareFunctional TestingJIRAKubernetesLoad BalancingMajor Incident Management

About

● Over 15 years of experience in developing and managing large-scale distributed applications, with a strong track record in software quality, automation, Incident management, tools, development, and program management across domains like B2B, B2C e-commerce, ride-sharing, food delivery, content management, mobile device management, and customer support. ● Product Delivery & Program Management: Led cross-functional teams (15-30+), ensuring on-time, high-quality releases through test governance, risk management, and automation adoption. ● Stakeholder & Communication Management: Adept at collaborating with Engineering, Product, and Business teams. ● Quality Engineering & Test Automation: Proven expertise in functional, automation, performance, and security testing. Hands-on with Selenium, Appium, RestAssured, TestNG, and BDD/TDD frameworks. ● Test Strategy & Automation Leadership: Built and scaled automation frameworks for Web, Mobile, and APIs, improving test efficiency and coverage across CI/CD pipelines. ● Incident & Production Support: Direct POC for SLA compliance, outages, and hotfix releases, ensuring stability and issue resolution at Blackline, Ola, and Udaan. ● Agile & DevOps Implementation: Certified Scrum Master, driving Agile, SAFe, and DevOps transformations to accelerate testing cycles. ● Cloud & Kubernetes Expertise: Experience with cloud-native testing, containerized environments (Kubernetes, Docker). ● Global Experience: Managed distributed teams across USA, UK, Finland, China, Hong Kong, Netherlands. Specialties: ● Programming & Scripting: Java, Kotlin, React, Python, Shell, Perl, HTML, XML ● Automation & Testing Frameworks: Selenium, Appium, Rest Assured, JUnit, TestNG, Postman, JMeter, Wireshark ● CI/CD & DevOPs: Jenkins, GitHub Actions, GitLab CI, SonarQube, Docker, Kubernetes, Azure DevOps ● Cloud & Infrastructure: AWS (Lambda, S3, DynamoDB, EC2, EKS), Azure, GCP, Terraform ● AI/ML & Observability: OpenTelemetry, New Relic, Mix panel, Datadog, Prometheus, Kibana, Grafana ● Databases & Caching: MySQL, PostgreSQL, MongoDB, Elasticsearch, Redis ● Test & Defect Management: Jira, Xray, Zephyr, TestRail, Azure DevOps, ALM, Confluence ● Security & Performance Testing: OWASP, Burp Suite, k6, JMeter, Gatling ● OS & Platforms: Android, macOS, iOS, Linux, Solaris I’m friendly, confident, and energetic, with a strong grasp of the latest trends using cutting-edge technologies. Having leadership qualities with strong communication, and relationship management, the ability to perform under pressure, and am eager to learn new things.

Experience

Blackline

Senior Manager Quality Engineering

Jul 2023Present · 2 yrs 8 mos

  • Client Incident Reduction: Led CI analysis, RCA, and triaging, reducing client incidents by 20.5% in 2024.
  • Quality Metrics: Standardized reporting (-2W/+2W) across AR QE, improving visibility into CI, bug trends, and automation.
  • Led annual program, and quarterly planning and execution: Transformed charter from operational to a strategic pillar.
  • Cross-Team Collaboration: Partnered with Implementation & Support to bridge feature understanding gaps, enhancing issue resolution.
  • Shift Left Adoption: Implemented Shift Left across I2C, integrating quality kick-offs and demos, reducing story rejection below 10%.
  • Test Automation: Achieved 100% automation for API & UI (P0/P1) test cases, ensuring faster and higher-quality releases.
  • Regression Optimization: Reduced cycle time to 3.5 hours via test suite optimization & parallel execution.
  • Post-Deployment Efficiency: Minimized post-deployment testing by 30% through automation improvements.
  • Process & Innovation: Led E2E testing, Bug Bash, ETA tracking, RCA, and backward compatibility checks.
  • Bug Bash Success: Spearheaded I2C Bug Bash, identifying 150+ critical bugs, earning senior leadership recognition.
  • Training & Upskilling: Conducted CI training for Support & Implementation teams, enhancing cross-team efficiency.
Technical UnderstandingCross-functional Team LeadershipAgile Project ManagementFunctional TestingRoot CauseTest Management Approach (TMAP)+27

Udaan.com

Senior Application Development Manager

Mar 2021Jul 2023 · 2 yrs 4 mos · Bengaluru, Karnataka, India

  • At Udaan responsible for:
  • Built the application development org., and ramped up the Application dev team from 0 to 90 member team including 3 managers.
  • Led the launch of Wondermart Connect MVPs in three months, achieving a 4x increase in user engagement.
  • Actively involved in Hiring, mentoring, and coaching Engineering and QA teams.
  • Managing multiple programs simultaneously for Udaan (B2B) and Wondermart (B2C) applications using Agile/Scrum methodologies.
  • Working closely with Product, Business, Engineering, QA, and Operation to deliver high-quality projects on time in Udaan's fast-paced environment.
  • Implemented the engineering team's best design, development, and code quality practices and developed debugging consoles.
  • Handling multiple Problem areas and ensuring the velocity is met by the App dev team and software engineers for Wondermart and Post order flow like Returns, and Chat Bot.
  • Lead scrum team to design, implement, test, and deliver the Udaan and Wondermart application from prototype through production.
  • Defined test strategy for releases and developed automation framework for WebApp, Mobile app & Webservices.
  • Improved the stability of Infra and Core systems with reliable and stable systems.
Technical UnderstandingCross-functional Team LeadershipAgile Project ManagementFunctional TestingRoot CauseTest Management Approach (TMAP)+22

Ola (ani technologies pvt. ltd)

2 roles

Senior Manager, Quality Engineering

Promoted

Apr 2018Mar 2021 · 2 yrs 11 mos · Bengaluru Area, India

  • At Ola responsible for
  • Managing deliverables for Ola Play and Consumer app on Android, iOS platforms.
  • Managing a team of 30 members.
  • Managed team for Tier 1 teams like Consumer app, pricing, booking API, Ola website, Ola share, care, Corporate, and App Platform, and Connect simultaneously.
  • Created automation framework using Appium for both Android and iOS for Consumer app and driving test automation for UI and Restful web service.
  • Continuous Process Improvements (Productivity/Optimizations).
  • Conducting demos for the Product Managers as part of the UAT Phase.
  • Experience working with project teams to ensure overall delivery.
  • Manage projects in JIRA and Confluence and lead daily stand-ups and retrospectives.
  • Ability to set clear expectations and attend Scrums as needed.
  • Managing product backlog, and active participation in sprint planning and execution.
  • Identifying needed resources for projects, hiring, mentoring, and delivering the projects.
  • Coordinate dependencies with external teams and other scrum teams.
  • Ensuring team backlog is ready available and provided by the Product Owner before sprint starts.
  • Setting up Jenkins pipeline for CI and CD and maintenance of the same.
  • Performance and Load testing using JMeter.
  • Created ORG level Automation framework for OLA which can be used to Automate Android, iOS, Selenium, and REST APIs
Technical UnderstandingAgile Project ManagementFunctional TestingRoot CauseMobile TestingContinuous Integration and Continuous Delivery (CI/CD)+19

QA Manager

Oct 2017Mar 2018 · 5 mos · Bengaluru Area, India

Mobile TechnologyCross-functional Team LeadershipAgile Project ManagementFunctional TestingContinuous Integration and Continuous Delivery (CI/CD)Technical Project Management+8

Vmware

Staff Software Engineer (Scrum Master)

Jan 2015Sep 2017 · 2 yrs 8 mos · Bangalore Area, India

  • Lead of Release Engineering and Core SDET Platform which includes Development of various Automation tools including Backend, Mobile, Web, and In-house Automation utilities.
  • Facilitating Daily scrum meetings, spring planning, sprint demo, sprint exit, sprint retrospective, and Scrum of Scrum.
  • Worked on various User Stories involving MCM, iOS, Android, and Windows Content Locker Applications on both SaaS and On-prim environments.
  • Developed App Automation framework on Android & iOS
  • Set up CI/CD for app automation which runs in Parallel / Distributed mode.
  • Set up Release engineering process and workflow for Mobile app releases and backend deployments.
  • Set up KRA's for various SDET levels.
  • Streamlined the hiring process for SDET/QAE and was instrumental in growing the SDET team to 4X.
  • Setting up Automation strategy for core Tier -1 services and thus reducing overall regression time by 60%.
  • Set up metrics to monitor the performance of mobile apps.
  • Integrated cloud device farm for frontend automation.
  • Streamlined regression testing strategy for mobile apps and integrated Test Rail with automation framework to maintain traceability.
Mobile TechnologyFunctional TestingContinuous Integration and Continuous Delivery (CI/CD)Software TestingPeople ManagementResource Allocation+2

Nokia india pvt. ltd.

QA Lead Engineer / Manager (Grade – 09)

Mar 2008Dec 2014 · 6 yrs 9 mos · Bangalore, India.

  • At Nokia responsible for:
  • Management activities – involved in Preparing ART Plan, High-Level Design Documents, UI design
  • Preparation of test plan, review of test cases, scheduling and monitoring testing activity. Effort estimation. Preparation of System Test Summary Report.
  • Leading a team of 12 Test Engineers.
  • Test Contact for Test Automation activities which includes both White Box and Black Box testing
  • Quality Gate Keeper for all the deliveries
  • Worked as Scrum Master for both the Development and Testing team
  • Test planning for Functional, Non- Functional, Regression and Integration Domain Testing
  • Defining Non-Functional Testing targets and reviewing test cases
  • Part of the testing team in executing Functional, Non-functional, Regression & Smoke Testing
  • Key user for Test Management tool ( Mercury QC) – Creating requirements, Providing Test results, and statistics for management, reviewing test cases, and Providing test details to platform regression, Language testing team
  • Interaction with IOP team GCF conformance certification and LVT team for language variant testing
  • Test Automation Lead – Responsible for End – End automation of Acceptance and Reliability Test cases using STIFF, ASTE, And T-Driver scripts
  • Error Manager – Follow up with the team from the defect assigned till the defect get closed to make sure that the quality process is followed in all stages and follow up with other if the defect needs to be fixed by other teams.
  • Maintaining Team Wiki page - Updating the progress of the project to management
Mobile TechnologyFunctional TestingContinuous Integration and Continuous Delivery (CI/CD)Software TestingPeople ManagementResource Allocation+2

Huawei

Implementation Engineer (Onsite)

May 2007Feb 2008 · 9 mos · Shenzhen, China · On-site

  • As an implementation engineer for Huawei in Shenzhen, China, I led the deployment and implementation of the IMPS server. This involved setting up a failover cluster, implementing LVS for improved TPS, and conducting operator-specific application testing and UAT. Additionally, I performed onsite field testing, including system and IOP testing with Nokia, Motorola, and Samsung devices. I also led Installation-System Test and utilized JMeter for performance testing, concluding with the execution of User Acceptance Testing (UAT) using Desktop and J2ME IM Client.
Networking

Comviva

Software Engineer (Earlier Jataayu Software Pvt. Ltd.)

Aug 2006Mar 2008 · 1 yr 7 mos · Bangalore, India.

  • Development using Shell.
  • Performed Installation-System Test, Performance Testing using JMeter.
  • Performed UAT using Desktop and J2ME IM Client.
  • SNMP based management testing using MIB browser, I9000.
  • Failover Cluster of server setup and performed LVS setup and achieved better TPS.
  • Linux/UNIX-based systems testing, good at commands, configuration, and troubleshooting.
  • Prepared Test Bed setup and Performed Installation, System Test
  • Operator specific application testing.
  • Performed High Availability setup.
Mobile TechnologyMobile TestingPeople ManagementQuality AssuranceProject Management

Education

Savitribai Phule Pune University

Bachelor of Engineering - BE

Dr. D. Y. Patil Vidyapeeth

Diploma of Education

Kendriya Vidyalaya

HSC

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