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Austin Walker

Founder

Austin, Texas, United States8 yrs 1 mo experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Led API automation project at Dropbox.
  • Designed multi-billion dollar proposal website.
  • Oversaw 500+ volunteers in community development.
Stackforce AI infers this person is a SaaS-focused Full-Stack Developer with strong community engagement experience.

Contact

Skills

Core Skills

Api SupportTechnical DocumentationSoftware DevelopmentFrontend DevelopmentWeb DevelopmentCommunity Development

Other Skills

API DemosAPI SDKAdministrationAgile MethodologiesBootstrapC#CMSCSSCascading Style Sheets (CSS)CommunicationCustomer ServiceData ManagementDropbox Sign APIEvent CoordinationEvent Planning

About

I work at the intersection of technology and people, creating products that solve human problems.

Experience

8 yrs 1 mo
Total Experience
2 yrs 4 mos
Average Tenure
5 yrs 3 mos
Current Experience

Talkr

Founder

Jan 2025Present · 1 yr 4 mos

Dropbox

2 roles

Software Engineer, Apprentice

Jan 2024Jan 2025 · 1 yr

  • Migrated customer support product API from v1 to v2 in order to support multi-product data and logic | Python
  • Implemented support experience and support entitlements for Free Teams users | Python
  • Created a new support tier and wrote logic to provide Free Teams users the correct support entitlements
  • Contributed to transitioning customer support surface from single to multi product | React + Typescript
  • Built the UI for Dropbox customer support ticket submissions
  • Implemented the frontend components used in the Dropbox phone support UI
  • Wrote logic to differentiate user experiences based on support tier, product, and plan type
  • Built React + Typescript components and pages
  • Utilized internal CSS framework and component library
  • Followed agile methodologies, and used git and github workflows
  • Worked closely with project managers, analysts, designers, and key leadership stakeholders
  • Direct responsible individual for CX chatbot experimentation project | Python
  • Programmed to surface multiple chatbots and chatbot content to different subsets of users
PythonReactTypescriptCSSAgile MethodologiesGit+3

API Support Engineer

Feb 2021Present · 5 yrs 3 mos

  • Supported API SDK’s in 6 coding languages: Python, Node, Typescript, Ruby on Rails, C#, PHP, Java, cURL
  • Dropbox Sign API subject matter expert, troubleshot and resolved 1000+ technical customer tickets
  • Authored and shipped Dropbox Sign API documentation, including all of the App Approval documentation, and the Node SDK migration guide.
  • Led API app approval automation project to reduce customer friction and increase internal efficiency
  • Received and solved API escalations as the highest level of support across all global support teams
  • Performed incident management CX DRI duties as the voice of CX during highest priority escalations
  • Partnered with top revenue customers providing technical consultancy from development to production
  • Facilitated live technical troubleshooting calls and performed API demos both live and recorded
  • Interviewed, trained, and mentored junior team members
  • Worked cross functionally with key stakeholders and built strong relationships between CX and EPD
PythonNodeTypescriptRuby on RailsC#PHP+10

Capital metro

Web Developer

Feb 2020Feb 2021 · 1 yr · Austin, Texas

  • Responsible for the design, development, and maintenance of web pages and components, including building the Project Connect website, a multi-billion dollar proposal.
  • Communicate cross-departmently to understand business needs and translate them into technical solutions.
  • Provide agency-wide web support and development through projects like:
  • Executing a code and content audit on 200+ web pages during agency-wide CMS migration to ensure a seamless transition for both internal and external audiences
  • Defining user roles, workflows, and training non-technical agency staff on CMS platforms to increase team productivity and efficiency
  • Providing creative UX solutions to address problems such as bus operator hiring shortage
Web DevelopmentHTMLCSSJavaScriptCMSUX Design

Shadrach insurance agency llc

Software Developer

Dec 2019Feb 2020 · 2 mos · Austin, Texas Area

  • Developing web-based software and sales tools for generating new customer leads and servicing
  • prospective and existing customers
  • Updating website and developing advertising web pages to lower customer acquisition cost
  • Tech Stack: { HTML, CSS, JavaScript, jQuery, Ruby on Rails, PostgresSQL, VirtualBox, Digital Ocean }
HTMLCSSJavaScriptjQueryRuby on RailsPostgresSQL+1

The austin stone institute

Community Development Associate

Aug 2016Jun 2018 · 1 yr 10 mos · Austin, TX

  • Volunteer management
  • As a Ministry Associate oversaw 100+ small groups with 200+ leaders and coaches.
  • As a Community Development Associate oversaw 500+ volunteers
  • Implemented full volunteer cycle including recruitment, on-boarding, mobilization, sending, and follow-up
  • Administration
  • Coordination & execution of events, mass communication, invoicing, data collection/database entry and management
  • Fundraising
  • Raised $16,000 for Austin Stone Institute Residency program two years in a row ($32,000 total)
  • Raised $10,000 as RBI Austin Benefit silent auction chair
  • Leader & Player Development
  • Provided and led training's & teachings
  • Mentored leaders & youth in one-on-one and one-to-many relationships
  • Led cohorts on trips both domestic & abroad
  • Managed interns
  • Operations & Logistics
  • Facility Management via keeping inventory and stewarding resources
  • Helped with budgeting
  • Strategically planned a baseball/softball program with 7 divisions, 85+ teams, and 1,100 youth athletes and families
Volunteer ManagementEvent CoordinationFundraisingData ManagementCommunity Development

Education

The University of Texas at Austin

Certificate — Full Stack Web Development

Jan 2018Jan 2019

Texas State University

Bachelor’s Degree — Geography and History

Jan 2014Jan 2016

Texas Tech University

Jan 2010Jan 2014

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