Jaime Aldana

CEO

Guadalajara, Jalisco, Mexico23 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in Cloud & DevTestSecOps with extensive leadership experience.
Proven track record in managing complex solutions and enhancing customer satisfaction.
Strong background in architecting end-to-end software solutions.

Stackforce AI infers this person is a Cloud and DevOps expert with extensive experience in enterprise solutions and customer engagement.

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Skills

Other Skills

AIXActive DirectoryAnsibleBackup SolutionsChefCollaborative Problem SolvingCustomer RelationsCustomer Relationship Management (CRM)Customer ServiceDB2Data CenterDisaster RecoveryEnterprise ArchitectureGitIBM AIX

About

IT professional with specialization in Cloud & DevTestSecOps performing roles within the full software life cycle, inception, proposal, product/service design, with architect experience of end-to-end products, platform, and solutions, adopting methodologies and frameworks such as DevOps, Agile, ITIL, SAFe, and Service Operations. During my career, I had the opportunity to play roles as Technical Lead, Subject Matter Expert, Delivery Manager, Solutions Designer Lead (Architect). Exposure to C-level and executives, often leading presales and design teams to create solutions. I acquired experience managing complex solutions and environments; this allowed me to expedite escalations handling and implementing different strategies to increase customer satisfaction. I have been exposed to DevOps and Cloud technologies for the past eight years with experience in GCP, AWS, and on-premise flavors that helped to bring the best experience as a consultor and designer for solutions and services.

Experience

Epam systems

3 roles

Country & Delivery Head, Mexico.

Promoted

Jan 2021 – Present · 5 yrs 2 mos

Every great idea required a better implementation, I have expended hours improving my experience and delivery skills to provide value and create value-driven ecosystems for people and businesses.

Senior Director, Head of Delivery, Mexico

Promoted

Nov 2020 – Jan 2022 · 1 yr 2 mos

I oversee the end to end delivery in Mexico.
Designing flexible capacities and capabilities, advising on delivery, and leads teams to confirm the best solutions/approach for our clients act as the escalation point for delivery and critical items.
Key activities:
Actively participate in company and client networks.
Monitor Delivery Status.
Drive Go to Green actions
Delivery review and approval
Support and Drive staffing.
Mentor, coach, and assessment expert.
Drive customer satisfaction.
Ensure Data-Driven delivery actions, process, and technology.
Support presales.
An advocate of new technologies, trends, and drive implementation in our office.
Actively participates in the creation of new practices, services, and capabilities.

DevOps & Cloud Unit Head

May 2016 – Nov 2020 · 4 yrs 6 mos

My role has been a variation and a mix of Consultant, Architect, and Delivery Manager, Developer for clients. I had the opportunity to experience in my career end to end software lifecycle and going in-depth in listed roles.
Consultant;
Performing as Leading and participating in Discovery for international clients that are growing or optimizing operations, and they want an external view on how to mature and operate in more efficient ways. DevOps Approach and implementation, Cloud Strategy, Operations Implementation, and follow up.
Architect
Use my development experience for the design of the platform and uplift current architectures and serve best principles adapted to team organization and expertise, allowing the possibility to grow and expand team and platform capabilities in the full software lifecycle.
Delivery Manager
Design, Implement and Operate organizations in diverse aspects. I helped to implement competency centers within clients and establish mature practices fully integrated with other regions to be able to provide a follow the sun and support capabilities in DevTestSecOps, and set up optimized projects from scratch until sustained operations.

Ibm

3 roles

Delivery Manager Commercial Accounts (PaaS / DevOps SoftLayer Hybrid-Cloud)

Promoted

Nov 2014 – May 2016 · 1 yr 6 mos · Guadalajara, Jalisco, Mexico

Working with one top 3 Travel and Leisure customer in the world leading their migration efforts from on-premises migration to brand new hybrid cloud, implementing DevOps tools and born in cloud methodology, during early stages of the project as Deployment later Delivery Manager
Responsible initially to lead discussions and drive requirement gathering for solution proposal - design, building a skilled capable team WW, to carry on implementation activities, discussing Document of Understanding including RACI, SLA's, Reporting, etc to ensure project is effectively staffed and managed after the transition state, ensure agreed level of service for customer, attending change calls for productions and integrating our supporting systems with customer in-house tools for automation network, Middle ware, security (PCI-DSS), application deployment support, SSD storage
Manage communication and client relationship client relationship ensuring customer satisfaction, feedback and work migration schedule project plans as required.
Lead a team to generate education for solution and Delivery team , working with complex transition team deploy planning and growth, improvements along with day to day activities such as providing status reports to company executives and client change bard, coordinate special support request requests, manage escalations and key changes / problems, resolving cross-functional issues at project level.

WW Operations Lead Rational

Jan 2014 – Nov 2014 · 10 mos · Guadalajara, Jalisco, Mexico

I provide end-to-end Development & Test solutions tailored to individual team needs.
Leader for 80 ppl WW
Responsible for create, document & enforce steady state processes/procedures , service stability for more than 80K end users, distributed in 8 sites with support 8x5, 24x5, 24x7 policy executing environments upgrade scheduling (LPARs etc.) with SME Team,
Validates and accepts new environments from Solutions Team, escalation point,
Focal point for High APARS planning tasks, manage weekend and holiday coverage, ticket monitoring including: managing unhappy customers, trend analysis of issues, first level escalation, manages geography "time zone" presence, reports server availability % as needed, work load balancing with the technical leads, look for areas of improvement and opportunities to implement change, look for areas of improvement and opportunities to implement change.

Solution Designer Rational (SME)

May 2011 – Dec 2013 · 2 yrs 7 mos · Guadalajara, Jalisco, Mexico

As Solution Designer I was responsible for end-to-end solutions and activities pertaining to delivery of new environments and projects using Rational products. Managing customer communications help customer decide best hosting location for the solution. Responsible for creating and maintaining architecture documents for solution. Create tools documents as competency lead. Identified and manage risks (escalating as needed). Validating customer requirements with Engagements Team and customers. Builds cross team relationships working with Solutions project manager on schedules and milestones tasks to obtain customer acceptance of the environment.

Hildebrando

Build - Deploy Engineer

May 2008 – Apr 2011 · 2 yrs 11 mos · Guadalajara, Jalisco, Mexico

Technical lead and local lead as requirements enhancements developer (L3) and application maintenance support. Executing scheduled activities, Build and distribution for e-config application providing reliability for end users WW, executing automated lan installations, working as live configurator which means support to new IBM HW models builds for partners and customers, distribution through all the servers WW, EMEA, US, AP, manage different price files in different format, svc, xml, etc. Maintenance to all tools used to develop the activities of the team, following requirements of the clients for the enhancements, coding in REXX, C, Wise, PERL, AIX and Linux bash and korn shell to create reports

Caabsa eagle guadalajara s.a.de c.v.

Coordinator

Feb 2002 – Apr 2008 · 6 yrs 2 mos · Tlajomulco, Jalisco

Develop solutions to Requirements and accounts RFP with the Government. Creating solutions to different accounts, and support offerings regarding IT area for the company in many work areas like services, build, transport, administrative tools, in request for proposal with many companies. Created executive presentations and offerings for IT apartment, like resource control, traffic report, ports, data gathering, customer support front-ends and tools to enforce the offering proposal of the company attached highly to financial objectives