Madhur Pahuja

CEO

Gurgaon, Haryana, India8 yrs 11 mos experience
Highly Stable

Key Highlights

  • Proven leadership in customer service within the automotive industry.
  • Expertise in Salesforce.com development and CRM strategies.
  • Strong analytical and communication skills enhancing customer experience.
Stackforce AI infers this person is a Customer Service Leader in the SaaS and Automotive sectors.

Contact

madhurpahuja.ecell@gmail.comLinkedIn

Skills

Other Skills

Analytical SkillsBusiness DevelopmentCommunicationCritical ThinkingCustomer ExperienceCustomer Relationship Management (CRM)Growth StrategiesLeadershipManagementMicrosoft ExcelMicrosoft OfficeMicrosoft WordOperations ManagementPeople ManagementPowerPoint

About

Experienced Head Of Customer Service with a demonstrated history of working in the automotive industry. Skilled in Salesforce.com Development, Operations Management, Microsoft Word, Customer Relationship Management (CRM), and Management. Strong support professional with a Bachelor of Laws - LLB focused in Law from Chaudhary Charan Singh University.

Experience

Kazam

Head of Customer Relationship Management

Apr 2025 – Present · 11 mos · India · On-site

Atlys

Head of Customer Success - B2B

Sep 2023 – Jun 2024 · 9 mos · Mumbai, Maharashtra, India · On-site

  • Simplifying and streamlining visa application processes, making life easier for travel agents.

Blusmart

2 roles

Head of customer satisfaction

Promoted

Nov 2020 – Aug 2023 · 2 yrs 9 mos

Senior Quality Assurance Manager

Jan 2020 – Nov 2020 · 10 mos

Ubereats

Operations Associate

May 2017 – Dec 2019 · 2 yrs 7 mos · Gurgaon, India

Uber

Operations Consultant

Aug 2016 – May 2017 · 9 mos · New Delhi Area, India

Wipro ltd. - india

Technical Trainee

Jan 2016 – May 2016 · 4 mos · New Delhi Area, India

Education

RBGI - Rayat Bahra Group of Institutes

Bachelor of Technology (BTech) — cse

Jan 2012 – Jan 2016

Chaudhary Charan Singh University

Bachelor of Laws - LLB — Law

Jan 2017 – Jan 2020

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