Jul 2018 – Jun 2019 · 11 mos · Bengaluru, Karnataka, India

• Identifying brands that have content and cataloguing challenges and make them efficient.
• Propose meaningful and efficient solutions to positively contribute to our client needs
• Be a liaison for any questions or needs for the client
• Request constant feedback and improve (Text Mercato) TM’s products and services to serve client needs better.
• Lead a team of sales and back-end professionals to increase TM’s visibility in the market.
• What We Do? Clients? .........
• Writing / Editing / Translation
• Amazon, L'Oreal, Royal Bank of Scotland (RBS), Quikr and 210+ clients trust us
• TM has 2 offices in Bangalore with clients from America, Europe, UAE and India
• Milestones and Achievements.........
• Winner of Karnataka Elevate Start-up Award and a Government Grant for technology enhancement
• Selected for K-start Challenge (Korean Start-up Accelerator in Seoul)
• The company has completed 3 rounds of funding
• Established in 2015, profitable for the last three financial years, heading into the fourth year with retainer contracts
• Technology and processes .........
• Disrupting the content industry with one of the world’s first B2B content platform (launched) . Built-in algorithms ensure efficient, quality and timely delivery.
• Tools that can automatically write content (mainly product descriptions)
• end-to-end cataloguing tools and solutions
• Use of tech and sound processes in delivery, our specialty.
• Helping clients build well researched, presented and targeted content. Maintain delivery quality while scaling.
• Helping a team of Content Managers, Technical Developers, Business Development managers and support staff excel at their jobs
• Bringing content production real-time (Phase-1 launched) - Phase-2 in production / Phase-3 scheduled

May 2009 – Dec 2017 · 8 yrs 7 mos · Greater Hyderabad Area

• Lead a team of sales professionals responsible for increasing the sale of
• aircraft spares in the Middle East and Africa region. To organize, plan, and
• manage the sales and business development e􀃗orts in order to meet the
• company sales objectives.
• Familiarize with customer culture and organization for relationship
• management and interactions.
• Ensure the Sales professionals Develop and Maintain customer sales
• forecasts and achieve customer territory sales plan for Spare Parts,
• Maintenance Repair and Overhaul (MRO) and Strategic Long Term
• Agreements (LTAs).
• Lead the sales tea m in Identifying business opportunities and strategies
• for achieving business objectives. Support proposal activities and
• negotiations to successful closure.
• Full understanding of the marke tplace and competition, Know for all
• customers in region: organization, culture, structure, key decision makers
• and the customer decision making process.

May 2006 – Apr 2008 · 1 yr 11 mos · Bengaluru, Karnataka, India

• : Led a team of 25 personnel, engaged in underwriting general insurance maintenance and sales process and reported to the Operations Manager.
• Managed a support team of QAs and trainers and involved in end-to-end process migration, recruitment, and resource planning, technology and business continuity planning (BCP).
• Responsible for improving sales and ensuring revenue generation, projecting monthly sales and approx revenue target, defining sales forecasts for proposed new products and justifying new product development.
• Attained reporting monthly and quarterly sales target, ISO implementation & adherence and risk management of the business process.
• Responsible for client relationship management and coordinating with different support functions for ensuring smooth functioning of process.
• Coordinated and led project on training and competencies to be complaint with FSA requirement for qualified financial administrator.
• Involved in performance management and appraisals, ensuring optimum utilization/allocation of budgeting.
• Moved to back office operations in Jun 2007, steered a process, Conventional and UL Surrenders and Servicing, led a team of 35 personnel managed customer expectation.
• Involved in financial and strategic planning, forecast of volumes, process improvements, auditing and compliance. (SOX), business valuations for the team and managing team’s performance.

Oct 2003 – Mar 2006 · 2 yrs 5 mos · Bengaluru, Karnataka, India

• : Led a team of 15 personnel, engaged in credit card sales process. (HSBC Bank, Chase Manhattan Bank and Bank of America) and reported to the Operations Manager.
• Steered daily operations, project management, client relationship management, team management and SLA management.
• Participated in the weekly calibration and operation call with clients and Client Services Manager in Pueblo.
• Interacted with the client and senior management, conducted performance appraisals and maintained team performance as per the assigned Service Level Agreement.
• Motivated a team of 25 agents towards quality driven service standards, prepared individual goals by regular monitoring and appropriate feedback and aligning to the companies short and long term goals.
• Coached to improve sales, set individual expectations and control team attrition and prepared & maintained daily, weekly, monthly sales reports.
• Handled and updated agent score cards, reviewed capacity planning, scheduling in coordination with the work force management team.
• Conducted interviews, recruited agents for the program, handled & resolved performance, behavior & attendance issues by using assigned performance management techniques.
• Reviewed CMS Stats and provided constructive feedback & development plan to the Operation team.
• Imparted training on processes and products, language and grammar in coordination with the training department.

Jan 2001 – Aug 2003 · 2 yrs 7 mos

• : Led a team of 10 personnel, handling credit card, mobile phone and holiday package sales process and reported to the Operations Manager.
• Responsible for managing team productivity on key factors like customer service, sales and other identified company key performance indicators (KPIs).
• Consistent in achieving team and individual targets and enhanced turnovers.