Kushagra Mishra

Operations Associate

Delhi, India0 mo experience

Key Highlights

Increased customer retention rates from 42% to 71%
Expert in developing dashboards and performance insights
Strong background in data analytics and business analysis

Stackforce AI infers this person is a Data Analytics professional with expertise in Business Intelligence and Insurance sectors.

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Skills

Core Skills

Data AnalyticsBusiness AnalysisData Visualization

Other Skills

Agile MethodologiesAnalytical SkillsBusiness Growth StrategiesBusiness Relationship ManagementBusiness StrategyC (Programming Language)Cascading Style Sheets (CSS)Customer Relationship Management (CRM)Database Management System (DBMS)HTMLJavaJiraMATLABMicrosoft ExcelMicrosoft Power BI

Experience

Icici lombard

Operations Manager - Consulting & Analytics

May 2023 – Present · 2 yrs 10 mos · Gurugram, Haryana, India · On-site

1. Handling automobile insurance module for Chandigarh, Ludhiana, Dehradun & Jaipur Region constituting 50 clients across multiple OEMs.
2. Responsible for operational streaming business growth, customer retention, and increasing customer outreach.
3. Collected and analyzed service, insurance, and sales data, deriving valuable insights for strategic decision-making.
4. Created impactful reports and presentations, effectively communicating findings to the vice president and senior leadership.
5. Successfully increased customer retention rates from 42% to an impressive 71%, implementing targeted strategies.
6. Supervised and mentored Area Sales Manager (ASM), Unit Sales Managers (USMs) and Customer Relationship Executives (CREs), optimizing team performance.

Business Relationship ManagementBusiness Growth StrategiesData AnalyticsData VisualizationMicrosoft Power BISQL+1

Ola electric

Graduate Engineering Trainee

Jan 2022 – Mar 2022 · 2 mos · Delhi, India

Responsible for on-ground duties as part of the GTM [Go To Market] Team.
Lead a team of 6 technicians at CCWs under Regional Managers.
Assisted in planning & execution of preventive and corrective programs.
Identified and implemented cost reduction, quality, safety and ergonomic improvement ideas of limited scope to ensure quick and reliable solutions.
Maintained adequate and orderly documentation including SOPs and work instructions for the team
technicians.