Kishan Kunal

Software Engineer

Pune, Maharashtra, India5 yrs 9 mos experience

Key Highlights

Expert in integrating generative AI into customer support.
Gold medalist in Java programming.
Led development of a multi-channel Notification Platform.

Stackforce AI infers this person is a Full-Stack Developer with expertise in E-commerce solutions.

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Skills

Core Skills

Software DevelopmentJava

Other Skills

ASP.NET MVCAlgorithmsAngularJSBack-End Web DevelopmentBootstrapCC (Programming Language)C++Cascading Style Sheets (CSS)Data StructuresDatabase Management System (DBMS)Express.jsExt JSFront-end DevelopmentFull-Stack Development

About

At PhonePe, I am part of the Customer Experience team, where I drive innovation by integrating generative AI into customer support capabilities. Our work focuses on enhancing customer experiences through cutting-edge technology and creating seamless support interactions. Previously at Amazon, I contributed to delivering advanced software solutions that played a pivotal role in the company’s ecosystem. My expertise spans full-stack development, coding, and design, grounded in a Bachelor of Technology in Computer Science from Lovely Professional University. Honored with a gold medal for exceptional performance in Java and a podium finish in a hackathon, I thrive on challenges that push boundaries and turn innovative ideas into impactful software products. Referral link for phonepe - https://grnh.se/f2edad3f3us

Experience

Phonepe

Software Engineer

Nov 2024 – Present · 1 yr 4 mos · Pune, Maharashtra, India

Amazon

Software Development Engineer

May 2022 – Sep 2024 · 2 yrs 4 mos · Hyderabad, Telangana, India · On-site

As part of the VAS Tech Org, I spearheaded the development of a robust Notification Platform designed to deliver seamless product and service status updates to key stakeholders—buyers, sellers, technicians, and customer service associates. This platform efficiently handles multi-channel communication, including Email, Push, SMS, and Outbound IVR Calls ensuring timely updates throughout the lifecycle of services and heavy, bulky orders.
Additionally, I focused on enhancing the post-purchase customer experience by optimizing processes for multiple shipping options(ex Amazon Key, UDS etc), driving higher satisfaction and operational efficiency.

Software Development Life Cycle (SDLC)Software DesignSoftware DevelopmentJavaC++Algorithms+1