Jul 2023 – Present · 2 yrs 8 mos · London Area, United Kingdom

• Leading Design in reimagining the core employee web experience that serves our global workforce of over three hundred thousand staff.

Jul 2022 – Nov 2023 · 1 yr 4 mos

Jan 2022 – Jul 2023 · 1 yr 6 mos · London Area, United Kingdom · Hybrid

• As Head of Design at BT Wholesale, I led the re-imagination of the BT Wholesale Hub, achieving 16.2% year-over-year sales growth. I managed a team of 20 Product and Content Designers and User Researchers, established a user research pool for more frequent testing and evaluation of our work, and cut team costs by 40% through streamlined operations and team re-structuring.

Nov 2021 – Present · 4 yrs 4 mos

• Paying it forward for the next generation of Designers.

Sep 2020 – Jan 2022 · 1 yr 4 mos · London, England, United Kingdom · Hybrid

• As Head of Design at EE, I spearheaded the complete redesign of the WiFi controls service for the newly launched EE app in 2022. This flagship feature generated over 3% of the company's total revenue as incremental value, driven by home connectivity add-ons and the ability to 'boost' WiFi connections. The service was prominently featured in a national TV campaign, highlighting its importance in promoting the app.

Mar 2019 – Dec 2021 · 2 yrs 9 mos · Remote

• Sharing my experiences and knowledge of User Experience Design with a class of Digital Media MA post-graduate students.

Nov 2018 – Sep 2020 · 1 yr 10 mos · Crawley, United Kingdom

• Built and led a small team of 4 product designers to craft meaningful digital experiences throughout the Virgin Atlantic digital estate (including web, app, on-board experiences and more).
• I led and managed several digital projects that have contributed to a 15.3% (yoy) growth in overall revenue, 2.5% (yoy) growth in average revenue per passenger & 7.4% (yoy) growth in online sales (2018-2019).

Feb 2017 – Nov 2018 · 1 yr 9 mos · Brighton

• Collaborated with companies such as JPMorgan Chase, British Gas, and Nordea Bank to help them realise their digital potential and deliver valuable digital products.

Nov 2015 – Nov 2018 · 3 yrs

• Started an on-demand video subscription service enabling both beginners and experts to learn about User Experience Design.

May 2015 – Feb 2017 · 1 yr 9 mos · Brighton

• Delivered numerous features & improvements to the Pure360 email marketing application as well as embedding a design system that dramatically cut production costs and increased team efficiency.

Aug 2014 – Apr 2015 · 8 mos · London

• Contributed to multiple client projects including Renault, Nissan, Cathay Pacific and Mastercard.

Aug 2010 – Aug 2014 · 4 yrs · London, united kingdom

• I worked across the entire spectrum of design for VoucherCodes.co.uk including the design of the website’s first responsive template, features for both iOS & Android Apps and introduced user testing into the design cycle.
• The quality of the design teams work and commitment over the years played an essential part in the acquisition of VoucherCodes.co.uk by RetailMeNot Inc. in late 2012 shortly followed by a successful IPO on the Nasdaq (http://www.nasdaq.com/symbol/sale)

Sep 2008 – Aug 2010 · 1 yr 11 mos · Worthing, United Kingdom

• Fresh Egg was my first industry job as a graduate. This role encompassed both design and front end development whilst adhering to strict deadlines. It was a great atmosphere to work in and a great platform for me to progress on into my career.
• Projects included:
• justeat.co.uk
• John Lewis
• Vodafone
• Confused.com
• Liberty London

Jan 2005 – Sep 2008 · 3 yrs 8 mos