Apr 2023 – May 2024 · 1 yr 1 mo · United Arab Emirates · On-site

Oct 2022 – Mar 2023 · 5 mos · Dubai, United Arab Emirates · On-site

Jan 2021 – Oct 2022 · 1 yr 9 mos · Dublin, County Dublin, Ireland

Aug 2020 – Oct 2021 · 1 yr 2 mos · India

Nov 2019 – Jun 2020 · 7 mos

Feb 2019 – Oct 2019 · 8 mos

Apr 2018 – Jan 2019 · 9 mos

Jul 2016 – Sep 2017 · 1 yr 2 mos · Mumbai, Maharashtra, India

• Offshore Support Lead for Takeda Globally.

Jun 2015 – Jun 2016 · 1 yr · Mumbai Metropolitan Region

Aug 2014 – Dec 2014 · 4 mos · Germany

• European countries Rollout with their own template
• Customizing of processes and interfaces; conducting related test scenarios
• Designing and conducting training programs
• Regularly providing 2nd or 3rd level support to end-users of the SAP Core System of Heidelberg Cement
• Working in international projects with the objective to implement new operating procedures or to improve the existing ones

Jan 2014 – Jun 2014 · 5 mos

• Project: Boehringer Global Rollout 7
• solution design phase & rollout.

Oct 2010 – Dec 2013 · 3 yrs 2 mos

• Providing L3 Support to 145 countries of our client A.P.Moller (Maersk), Denmark, Project: FACT.
• Analyzes customer needs and participates in designing the business process requirements, responsible for completeness and quality of design as a team member
• Analyses gaps and does impact analysis after understanding customer requirement
• Tools used Remedy, Hp Quality. Worked on IDOC, Variant configuration, credit management, LSMW, OTC process, Official Number ranges for Argentina, updating custom table, Change Request.
• Develop test cases & performs unit and integration testing as per test plans and test cases.
• Handling problem ticket to investigate and fix the complex issues with permanent solution to reduce the inflow.
• Responsible for all team reporting activities like weekly inflow analysis, aged incidents reports etc.
• Handled HYPER care issues for P3 and P4 priority incidents
• Planned the knowledge Transfer for new team members in project.
• Involved in ABAP development for providing the inputs through functional point of view.
• Resolution of SAP issues through SAP note implementation

Mar 2010 – Jun 2010 · 3 mos · Greater Ahmedabad Area

• Support on SD/MM/PP daily operation process in SAP ECC 6.0
• Updating Material Master, Customer Master Data, Provided end-user training of SAP & design training material,
• Resolve daily basis Issue from End-user level.
• Configured the activities and testing in development server.
• Prepare business specifications for reports

Oct 2008 – Jul 2009 · 9 mos · London Area, United Kingdom

• Support on SD/MM operation process in SAP ECC 6.0
• Liaise with engineering to clear demand to the ERP process. WBS attaching to part demand. WBS release to procurement.
• Timely Dispatch Processing, Data cleansing activity.
• Coordinate processing of all PR’s in to SAP for non-MRP material.
• Maintain input and release of part masters to the business.
• Policing of processes, Scheduling supply of material to stock.
• Processing Sales Orders, Purchase Orders, Shipping Arrangements, Invoices and Payments Using SAP, Provided support to the SAP Team /colleagues.
• Provided end-user training of SAP & design training material, testing the scripts.
• Clear the backlog in SAP, Exporting data from SAP & analyzing the results
• Changing Material Master to run MRP for particular Materials.
• Improve the Order to Cash Process.

Jul 2008 – Sep 2008 · 2 mos · London Area, United Kingdom

• Support on operation process in SAP ECC 6.0
• A key member of the Supply Chain Team, involvement in the supply chain process from Pre to Post Contract and Order Receipt to Dispatch
• Processing Sales Orders, Purchase Orders, Shipping Arrangements, Invoices and Payments Using SAP, Provided support to the SAP Team /colleagues
• Checking all orders and pricing, liaising with affiliates and ensuring that all orders are processed in a timely manner
• Running daily, weekly, monthly reports in SAP and analyzing the results
• Exporting data from SAP & analyzing the results
• Provided end user training of SAP
• Designed training materials for Sales and Distribution Process
• Enabled special pricing procedure to adjust different prices depending on individual’s requirements, also adhering to processing of FOC products with main material.
• Checking Stock Availability for creating delivery, liaising with Logistic Team for Stock Allocation

Jun 2007 – Jun 2008 · 1 yr · London Area, United Kingdom

• Tactful management of strategic application to achieve Project performance Objectives
• Managing 50 members of staff, training, designing of training materials and handle online payments, Customer assistant/ handling.
• Create reports for sales based on product s, on regular intervals and undertook Ad-hoc reporting
• Manage requests for IT equipment and software
• Update relevant in house systems to daily requirements and coordinate them to daily process
• Generating reports, Analysing and decision making for process improvement.
• To undertake a range of complex administrative and financial duties in line with corporate, divisional and team requirements
• To provide business, financial & administrative support to a Social Care Team.

Jan 2007 – May 2007 · 4 mos · London Area, United Kingdom

• Liaising with suppliers, Manufacturers, Customers, sales department & internal department for stock management
• Administration purchase orders, Coordinating with 3rd party warehouse for delivery’s inwards and outwards, Running day to day operations reports
• Assigned the tasks of maintaining proper record of inventory of items in warehouse and order as required.
• Responsible for making shipment arrangement as per customer’s requirements
• Assigned the tasks of handling customer complaint and implementing corrective action
• Handled the responsibilities of receiving goods, processing documentation, storing deliveries at warehouse, tracking as well as distributing materials

Aug 2003 – Dec 2006 · 3 yrs 4 mos · London Area, United Kingdom

• To process inbound and outbound material in an accurate, efficient and timely manner
• Perceive timely, in order to achieve the transfer and distribution of material throughout the network, keeping with the company’s objectives
• Experienced in Operational distribution across all main distribution activities, ideally gained in a blue chip supply chain environment
• Liaise with other departments to ensure the efficient running of the freight department
• Freight support to all department, warehouse tracking reports