Shaik Wasim Akram

Sales Executive

Abu Dhabi, United Arab Emirates4 yrs 1 mo experience

Most Likely To Switch

Key Highlights

Over 2.4 years of customer service experience.
Expert in managing high-pressure situations.
Proven track record in customer satisfaction metrics.

Stackforce AI infers this person is a Customer Service Professional with expertise in Fintech and E-Commerce.

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Skills

Other Skills

Account ManagementAdvertisingAnalytical SkillsBusiness AnalysisBusiness DevelopmentBusiness Process ManagementBusiness Process MappingBusiness Relationship ManagementBusiness StrategyBusiness TransformationCommunicationCustomer AcquisitionCustomer EngagementCustomer ExperienceCustomer Experience Management

About

Customer service representative with over 2.4 years of experience and proven history of handling high-pressure situations. Service-oriented resolution expert with experience providing troubleshooting and support for customers in the technology and financial services industries. Building and maintaining healthy business relations with clients, ensuring high customer satisfaction metrics by achieving delivery & service quality norms. Managing the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level. Developing, managing and monitoring the performance of multi-skilled work force and conceptualizing need-based training programs for their overall career development

Experience

4 yrs 1 mo

Total Experience

9 mos

Average Tenure

1 yr 2 mos

Current Experience

Vega leader

Sales Officer

Feb 2025 – Present · 1 yr 2 mos · Abu Dhabi Emirate, United Arab Emirates · On-site

Listening to what customers want and helping them find the perfect product for their needs.
Constantly building product knowledge and delivering this knowledge in engaging ways.
Setting up attractive product displays and promotional booths.
Delivering presentations and demonstrations to customers and other stakeholders.
Engaging in meaningful interactions and building good relationships with customers.
Distributing samples and providing feedback for improvement to the management team.
Following up with customers and providing guidance on product selection.
Meeting daily targets and submitting sales reports.
Networking with relevant stakeholders and searching for new business opportunities.

Mabeaat - hadaf al khaleej commercial services l.l.c

Sales Officer

Apr 2024 – Nov 2024 · 7 mos · Abu Dhabi Emirate, United Arab Emirates · On-site

Handing Emails, Chats, Outbound sales and Inbound calls with high customer satisfaction.
Go to company visits and get onboard new customers who has requirements for Credit Card, Personal & Auto Loan.
Check the status of customer accounts and give turn around time to open an account.
Investigate and address the issue and provide accurate information to the customers.
Prioritize and schedule proactive calls to organization’s accounts and give on call resolution.
Keeping daily updates and fallow the process to avoid escalations.
Transactions disputes raise a ticket to concern team give the TAT of 24-48 working hours to get an update for dispute.
Make sure to call back customer withe resolution and close the SR ticket.

Mashreq

Customer Service Officer - SME

Feb 2023 – Aug 2023 · 6 mos · Bengaluru, Karnataka, India · On-site

Manage large amounts of incoming phone calls
Generate sales leads.
Keeping daily updates and follow the process to avoid escalations.
Transactions disputes raise a ticket to the concerned team giving the TAT of 24-48 working hours to get an update for the dispute.
Handling tools like Prime, Face App, Flexcube, Help desk and Jira on daily Activity.
Deals with multiple products like Business Banking, Phone Banking, Internet Banking & Neo Banking.
Identify and assess customers needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right tools.
Meet customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies and take extra mile to engage customers.

Tata consultancy services

Senior Process Associate

Dec 2021 – Sep 2022 · 9 mos · Bengaluru, Karnataka, India · On-site

Handing high volume of Calls,Emails & live Chat Bot escalations.
Clear of obstructions and contaminants and creating production process reports.
Provide
information to HDFC bank holders to raise a request for the loan with Tata AIG.
Working with top brands like Big Basket, Croma, Tata CliQ, Westside, Qmin, Starbucks, Tata
Play, Tata 1 MG, Tanishq, Cultfit and IHCL.
Notifying Quality Assurance personnel of production flaws.
Raise CRM Ticket and Brand Hand off to fix the issue and monitor the timeline to get the
information from the concern team to resolve the query.
Keeping quality of 90% and give on call resolution to the customers and notifying Quality
Assurance personnel of production flaws.

Udaan.com

Customer Support Executive

Mar 2019 – Apr 2020 · 1 yr 1 mo · Bangalore Urban, Karnataka, India · On-site

Communicating with customers for the Horeca FMCG department, Handling Inbound, Outbound calls, Chats, Emails and Escalations of customers.
Following up on leads, products, and services.
Understanding customers' needs and identifying sales opportunities.
On boarding Buyers & Sellers and sharing knowledge on how to list their products on the website.
Answering potential customers' questions and sending additional information per email.
Keeping up with product and service information and updates.
Creating and maintaining a database of current and potential customers.