Nov 2022 – Present · 3 yrs 4 mos

Feb 2022 – Oct 2022 · 8 mos

• Focused on delivering high-quality testing solutions and ensuring seamless software performance for CRM systems.
• I gained hands-on experience in the full software testing lifecycle while contributing to the successful implementation of a Customer Relationship Management (CRM) project. My role focused on rigorous testing, defect management, and collaborating with cross-functional teams to ensure the delivery of a robust, user-friendly CRM system.
• Responsibilities:
• Conducted requirement analysis to align testing strategies with business objectives and workflows.
• Designed and executed test cases for functional, integration, and system testing of CRM modules like customer management, reporting, and data synchronization.
• Logged and tracked defects using tools like Jira, collaborating closely with developers for efficient resolutions.
• Maintained detailed test documentation, including test plans, execution reports, and defect logs.
• Assisted in automating repetitive test cases, improving regression testing efficiency.
• Participated in Agile ceremonies to ensure testing efforts aligned with sprint goals.
• Achievements:
• Played a key role in the on-time and successful launch of the CRM system by identifying and resolving critical bugs.
• Discovered a major data synchronization issue, preventing disruptions in customer workflows.
• Enhanced CRM usability by identifying and addressing key UI/UX improvements.
• Streamlined automation of test cases, reducing manual effort by 20%.
• Delivered high-quality results within tight deadlines, ensuring project milestones were consistently achieved.
• Tools & Technologies:
• Hands-on experience with Jira for defect tracking and Selenium for test automation.
• Strong understanding of Agile methodologies and team collaboration workflows.