Neeraj Pillai

Product Manager

Mumbai, India9 yrs experience

Most Likely To SwitchAI Enabled

Key Highlights

Led product-centric growth across multiple sectors.
Achieved 3X product-led growth in diverse industries.
Expert in building scalable B2B SaaS solutions.

Stackforce AI infers this person is a Product Manager with expertise in SaaS and B2B e-commerce in the Pharmaceutical sector.

Contact

Skills

Core Skills

Product ManagementData AnalyticsB2b E-commerceAgile MethodologiesConsulting

Other Skills

AI-based solutionsAnalytical SkillsBusiness AnalyticsBusiness Process ImprovementClient RelationsCommunicationCritical ThinkingCustomer AnalysisCustomer CareCustomer SatisfactionCustomer Service ManagementDevOpsDigital TransformationGo-to-Market StrategyIncident Management

About

Experienced professional with 8+ years leading high-performing, cross-functional teams of 50+ members in building product-centric, scale-ready businesses. Achieving 3X product-led growth across sectors including Pharmaceutical & Lifesciences, Waste Management, and Telecom.

Experience

Abbott

Senior Manager - Product (Tech)

Mar 2024 – Present · 2 yrs · Mumbai, Maharashtra, India · On-site

Sr. Channel Platform Manager | Sector: Pharmaceutical & Life science.
► Orchestrated the design, implementation & optimization of a secure & compliant internal sales reporting tool enabling all sales + marketing employees to simultaneously view relevant sales data updated in near real time to aid in meeting organizational sales targets.
► Helped design CDC based jobs for extraction of data from Source SAP systems feeding into an ETL engine with configurable business rules to enable ingestion of 2M+ rows of data from both external and internal sources allowing users to view near real-time sales data.
► As a data product manager, designed, implemented and optimized sales reporting dashboards for all hierarchies of sales team employees. Enabling seamless visibility via - custom reports, packaged in an easy to use web application compatible across devices.

Data AnalyticsProduct ManagementDigital TransformationCustomer AnalysisLogistics Management

Pharmarack

Sr. Product Manager - Pharmconnect

Jul 2023 – Mar 2024 · 8 mos · Mumbai, Maharashtra, India · On-site

Orchestrated the design and optimization of a B2B e-commerce SaaS platform, facilitating seamless integrations with billing systems of manufacturers and distributors; enabled monthly transactions exceeding INR 800 Cr+ for the domestic Pharmaceutical downstream supply chain.
Led the ground-up rebuild of an enterprise SaaS platform, successfully onboarded 2 companies and over 500 distributors within a tight 6-month timeline, exceeding expectations.
Spearheaded the pre-sales activities and solutioning for an enterprise SaaS product, resulting in a 30% faster customer onboarding and increased revenue by INR 20L in the first year.
Galvanized and guided a lean Ops team to elevate post-sales customer care, propelling the platform's user base from ~100 to over 4500, and seamlessly onboarded 7 manufacturing customers within a swift 9-month timeframe.
Implemented an advanced product standardization and matching algorithm, reducing the time taken to process an order by 97% and improving order accuracy to 99%+ in run time.
Managed product lifecycle at a strategic level, driving tactical activities by liaising with Pharma supply chain heads, distributors, retailers and impacting key industry concerns.

B2B e-commerceSaaSProduct ManagementCustomer CareData Analytics

Xnsio (formerly known as agilefaqs)

Program Manager

Apr 2023 – Jul 2023 · 3 mos · Mumbai, Maharashtra, India

Agile Coach - Product | Sector: Retail
Developed and implemented an AI-based customer care as a service, SaaS platform for a leading telecom giant; reduced customer support response time by 35% and increased customer satisfaction scores by 20%.
Streamlined product management processes such as discovery, scoping, story mapping, grooming, and prioritization with clear deliverables at each gate, resulting in a reduction of re-work by 75% and improved predictability of work for engineering teams by 90%.
Program Manager - Observability | Sector: Technology
As a Program Manager: Initiated & delivered on DevOps Observability mandate by implementing an Observability, Monitoring, Incident Management, and a culture of Postmortem, resulting in the improvement of IT Infrastructure availability to 98%+ solving a key pain area of the application team.

Agile MethodologiesAI-based solutionsProduct ManagementDevOpsIncident Management

Specmatic

Product Manager

Mar 2023 – Jul 2023 · 4 mos · Mumbai, Maharashtra, India · Remote

Vistaura

Chief Growth Officer

Jul 2022 – Mar 2023 · 8 mos · Mumbai, Maharashtra, India · Remote

Vistaura specializes in business consulting + managed services offering that focuses on providing huge cost savings, process & technology standardization, access to new talent pool and innovative ideas

Pharmarack

Senior Manager - Product Management

Jan 2020 – Jul 2022 · 2 yrs 6 mos · Mumbai Metropolitan Region

Product ManagementData AnalyticsDigital TransformationClient Relations

Ey

2 roles

Consultant

Sep 2018 – Dec 2019 · 1 yr 3 mos · Mumbai Metropolitan Region

Experienced PMO for deployment of Track & trace systems such as SAP ATTP, TraceLink, packaging line systems such as Optel and ACG for both service types, publisher and subscriber (CMO), with 4 full cycle implementations.
Orchestrated risk assessment exercises for IT systems, and manufacturing equipment, focusing on Infosec compliance for pharmaceutical clients. Demonstrated expertise by completing 25 large-scale regulatory audits, ensuring industry-leading security standards.
Experience in performing audits of Data Centres based on ISO 27001, IPF and SOC 2 standards.

Product ManagementCustomer AnalysisCommunicationConsulting