Aug 2022 – Nov 2024 · 2 yrs 3 mos · San Francisco Bay Area

• Make secure and global payouts in real-time with the PayQuicker instant Pay Solution.
• https://payquicker.com/

Feb 2022 – Jul 2022 · 5 mos · Cupertino, California, United States

• Managed payment innovations for the Apple Gift Card. I directed the development of a new tendering capability for the Apple Gift Card and delivered the Apple Pay Multi-Tender feature, which enhanced the checkout experience for worldwide online transactions.
• In this role, I worked closely with global business stakeholders across AMR, EMEA, and JAPAC to tailor geo-specific user experiences and align with regional strategies. I partnered with design, engineering, marketing, and communications teams to drive cross-functional execution, while also coordinating new product launches across multiple time zones.

Oct 2020 – Feb 2022 · 1 yr 4 mos

• Digital Products in Personal Lending
• I managed digital product enhancements for personal loans servicing and personalization features, improving customer experience within the online and mobile banking platforms. I partnered with cross-functional stakeholders i.e. business, technology, and compliance to align on the annual product roadmap and quarterly planning cycles, ensuring delivery of features that addressed customer needs while meeting regulatory and business requirements.
• This role sharpened my ability to balance product strategy, stakeholder management, and Agile execution. I contributed to Scrum ceremonies, backlog grooming, sprint planning, and iterative delivery, ensuring that customer requirements were translated into actionable user stories and released on time in a highly regulated environment.

Jan 2019 – Oct 2020 · 1 yr 9 mos · San Francisco Bay Area

• Startup disrupting payments for the gig economy!
• I was among the early product managers shaping the company’s virtual card and payments platform. I used SQL and data analysis to identify adoption trends and customer segments, which guided feature prioritization and improved product viability. I led new product introduction initiatives, including a white-labeled solution that opened new revenue opportunities for enterprise clients.
• I also drove product innovation aligned with PSD2 and Open Banking trends, ensuring compliance while enabling secure data-sharing and API-driven consent. This work strengthened Velo’s positioning in the FinTech ecosystem of banks, PSPs, and card networks.

Jan 2018 – Jan 2019 · 1 yr

• Cost and Coverage features for Kaiser members in kp.org
• I managed digital product features in the cost and coverage area of member billing, improving transparency and usability within the Digital Channels platform. I partnered with stakeholders to prioritize enhancements, leveraging SQL data analysis to guide backlog grooming, sprint planning, and user story refinement.
• Operating in a Scaled Agile Framework (SAFe) environment, I collaborated with multiple scrum teams to deliver incremental releases on time, ensuring alignment with both business and member needs. This role strengthened my expertise in agile product management, stakeholder alignment, and data-driven prioritization within a complex, regulated healthcare setting.

Nov 2017 – Aug 2018 · 9 mos · Novato, California

• One Legal is a legal technology startup that builds online tools to
• make the practice of law easier. Our solutions focus on consistently
• getting legal documents where they need to go, accurately and on
• time. We deliver trustworthy services that save our customers time
• while reducing their exposure to risk.

Feb 2016 – Sep 2017 · 1 yr 7 mos · San Francisco Bay Area

• Product development (security and authentication focus) for mobile banking app.
• Successfully launched Touch ID on mobile banking app in Digital Auth group.
• Planning and implementation of Wells Legal entity data integration and consolidation project under Dodd–Frank Wall Street Reform and Consumer Protection Act.

Nov 2012 – Feb 2016 · 3 yrs 3 mos · San Francisco Bay Area

• Product Development (Agile Scrum) for a Commercial Credit Card (Single-Use Account), an enterprise Payment Solution.
• Led several enhancements for a end to end Procure-to-Pay solution.
• Collaborated with UI/UX team to build best in class payments solution for clients and merchants.

Apr 2012 – Nov 2012 · 7 mos · Los Angeles Metropolitan Area

• Product Development for a Patient Registration, Insurance Details and Accounts Receivables Software.
• Proposed various workflow improvements resulting in increased UI efficiency and providing enhanced end-user experience and reducing the time to execute tasks