Priyanjit Biswas

Product Manager

Bengaluru, Karnataka, India6 yrs 3 mos experience
AI EnabledAI ML Practitioner

Key Highlights

  • Expert in AI-driven customer experience solutions.
  • Proven track record in product management across diverse industries.
  • Strong background in management consulting and strategy.
Stackforce AI infers this person is a SaaS product manager with expertise in AI and customer experience.

Contact

LinkedIn

Skills

Core Skills

Product ManagementArtificial Intelligence (ai)Augmented Reality (ar)Management ConsultingBusiness StrategyBusiness Intelligence (bi)

Other Skills

Adobe LightroomBusiness DevelopmentConsultingData AnalysisData AnalyticsDigital MarketingManagementMarket ResearchMarketingMarketing StrategyMicrosoft ExcelMicrosoft OfficeMicrosoft Power BIMicrosoft PowerPointPhotography

About

Product @Five9. Ex Product, CX | Freshworks. Worked on AI/ML, Gen-AI initiatives to build AI Copilot, AI Agents for modern Customer service. Ex Product, Discovery | Lenskart. Built new experiences across product discovery and personalization for app platforms. Managed virtual trial experiences: online frame size, AR, 3D, 360° product view. Ex Consulting | BCG, PwC. Worked in strategy and tech across multiple industries including auto, consumer goods, retail, TMT. Outside of work, I love travelling, photography and all things pop culture - from world cinema to music.

Experience

Five9

Principal Product Manager

Aug 2025 – Present · 7 mos · Bengaluru, India

  • Working on AI Agentic voice solutions for next-generation Conversational CX.
Product ManagementArtificial Intelligence (AI)

Freshworks

2 roles

Staff Product Manager

Promoted

Jan 2025 – Aug 2025 · 7 mos · Bengaluru, India

  • Built AI Agents to make customer service chatbots smarter (and less robotic).
Product ManagementArtificial Intelligence (AI)

Senior Product Manager

Sep 2022 – Dec 2024 · 2 yrs 3 mos · Bengaluru, India

  • Built AI Copilot to supercharge human agents and make CX feel effortless.
Product ManagementArtificial Intelligence (AI)

Lenskart.com

Product Manager

May 2021 – Sep 2022 · 1 yr 4 mos · Bengaluru, India

  • Reimagined eyewear discovery and virtual trial experiences with AR, 3D tech.
Product ManagementAugmented Reality (AR)

Boston consulting group (bcg)

2 roles

Senior Associate

Sep 2020 – Apr 2021 · 7 mos · Mumbai, India

  • Redesigned auto R&D process for OEM; Crafted pricing strategy for FMCG.
Management ConsultingBusiness Strategy

Summer Associate

Apr 2019 – May 2019 · 1 mo · Mumbai, India

  • Managed post-merger integration for PSBs with a focus on credit and NPA ops.
Management ConsultingBusiness Strategy

Pwc

2 roles

Consultant

Promoted

Jul 2017 – Jun 2018 · 11 mos · Kolkata, India

  • Worked on analytics, IoT and MIS workflows to deliver insights for CXOs.
Management ConsultingBusiness Intelligence (BI)

Summer Intern

May 2016 – Jul 2016 · 2 mos · Kolkata, India

  • Built MIS workflows and dashboards to turn insights into actions for CXOs.
Management Consulting

Education

Indian Institute of Management, Calcutta

MBA

Jan 2018 – Jan 2020

BI Norwegian Business School

MBA — Semester Exchange

Jan 2019 – Jan 2019

Jadavpur University

BE — Electronics and Telecommunication Engineering

Jan 2013 – Jan 2017

D.A.V. Model School, Durgapur

CBSE — Science

Jan 2011 – Jan 2013

St. Xavier's School Durgapur

ICSE

Jan 2000 – Jan 2011

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