Abinaya Sivakumar

Recruiter

Madurai, Tamil Nadu, India7 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Experienced in leading teams in BPO environments.
Proficient in project management and conflict resolution.
Strong communication skills with a focus on client satisfaction.

Stackforce AI infers this person is a BPO professional with strong project management and team leadership skills.

Contact

Skills

Core Skills

Project ManagementTeam Leadership

Other Skills

Business Process Outsourcing (BPO)CommunicationDecision-MakingHuman Capital ManagementInterpersonal SkillsMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointOral CommunicationPresentation SkillsProblem SolvingRoot CauseRoot Cause AnalysisSQLService Delivery

Experience

Irish taylor & co

HR and Administrator

Apr 2023 – Present · 2 yrs 11 mos · India · Remote

Neeyamo staffing services private limited

Associate Team Lead

Apr 2019 – Sep 2022 · 3 yrs 5 mos · Madurai, Tamil Nadu, India · On-site

By working as Associate Team Lead, started to handling team member’s conflict management and take care of one of the critical team Insufficiency clearance process.
● Lead a 12 to 13 members handling client- facing function of handling insufficiency clearance (BGV).
● Tracked the team utilization, production and accuracy to make sure that delivering the expected target level on time.
● Performed team error analysis using Pareto analysis and maintained RCA and provided CAPA to avoid future occurrences by presenting the monthly quality review.
Maintained the Email handling technique to avoid client escalations.
● Maintained and review the process documents on monthly basis whether there is any new changes in process or not.

Time Managementmail handlingProject ManagementCommunicationMicrosoft OutlookTeam Leadership