Jan 2022 – Present · 4 yrs 2 mos

• Small cheques into the following companies:
• VersusGame
• SuperSourcing
• Kaagaz
• Decentro
• Oasis
• Log9 materials
• Onco

Jul 2021 – Present · 4 yrs 8 mos · New Delhi

• Helping PM aspirants to get into the profession of Product Management

Nov 2020 – Mar 2021 · 4 mos · Hyderabad, Telangana, India

• T-Hub leads India’s pioneering innovation ecosystem that powers next-generation products and new business models. Since its incorporation in 2015, it has provided 1,100+ national and international startups access to better technology, talent, mentors, customers, corporations, investors and government agencies.

Mar 2018 – Jun 2018 · 3 mos

• One of the Product Managers of the Consumer product i.e Grofers mobile apps and website.
• Worked on building a robust and scalable payment system for the consumer product. The goal was to increase the Success rate of Online payments, Decreasing TDR for Finance Team, Enabling marketing team to run bank/wallet promotional offers.
• Responsible for building solutions to solve the pain points of the Customers Relationship Management (CRM) team to help them effectively address the grievances and queries of the customers. The aim was to reduce the Average resolution time (ART), First response time (FRT), and thus increase the customer satisfaction score (CSAT).
• Leading the team responsible for Acquiring new customers on the Grofers platform and also leading them to be a part of the loyalty program i.e. Smart Bachat Club.

Apr 2017 – Mar 2018 · 11 mos

• As an Associate product manager, my charter revolved around:
• Looking after the Checkout Pod of the product which includes all the user flows after the user has created his shopping bag/ cart i.e Cart, Addresses, Payments, Order History, In-app support, Refunds, and Cash backs.
• Tracking granular data metrics of the concerned workflows and finding ways to improve Success Rate, Conversions, Reduce drop off, etc.
• Skills:
• Manage various change initiatives and drive process improvements.
• Build a strong relationship with business stakeholders.
• Willingness to take initiative and the sheer ability to plan and get things done.
• An inclination for numbers and a keen eye for business metrics.
• Always open to learn new stuff and apply them in day to day activities.

May 2016 – Apr 2017 · 11 mos

• Leading the QA team of the Consumer application (Mobile and Web) in Grofers.
• Design appropriate test plans to verify features and functionalities of the Grofers app, and then identify bugs through systematic testing.
• Responsible for automation of Grofers Consumer app.
• Using Appium and Google's UI Automator to manage the automation of the test cases for the Android app.
• Using Appium, Apple's UIAutomation and XCTest to manage the automation of test cases for the iOS app.
• Participate in automation script code reviews and provide guidance on automation best practices.
• Partner with Software Developers, UX/UI, Product Managers to deliver high performing quality customer experiences that are engaging, purposeful and powerful in their simplicity.
• Using MoEngage and Localytics to identify user events, doing data analysis of the app and accordingly sending users in-app notifications and personalised notifications.
• Experienced in working with Project management, Defect management and Web traffic debugging tools: Atlassian Confluence, Atlassian JIRA and ngrox

Feb 2016 – May 2016 · 3 mos · Noida Area, India

• I was involved in the testing of Adobe's new generation products in the field of digital publishing: Adobe XD and Adobe Spark.

Oct 2014 – Jan 2016 · 1 yr 3 mos · Noida Area, India

• As an International Quality Engineer, I am currently a key member of the team which looks into the globalization testing of Adobe mobile landscape of products.
• This visual story gives you a glimpse of the Adobe mobile apps: http://slate.adobe.com/a/pNN9Q
• My current role involves automating the testing process of Adobe mobile apps by writing scripts in Python and Javascript and using automation tools like Appium and UIAutomation.
• I am also responsible for the management of the outsourced tasks which are allocated to our extended testing partners in different countries.
• I presented a paper around the 'Selecting GUI Automation tool for the mobile domain' in the QAI STC conference and I won the 1st prize among 568+ submissions.

Dec 2013 – Oct 2014 · 10 mos · Gurgaon, India

• I started my career as a software developer in the Project:- LTE eNodeB Software Framework
• Feature Developed: eICIC (Enhanced Inter-Cell Interference Coordination)
• My responsibilities were:-
• Research analysis of ICIC and eICIC.
• Developed module for the Cell Manager functionality of eNodeB.
• Unit test cases for Cell Manager.
• Skills/Experience:
• Well versed with C language and compilation & linking
• process.
• Configuration management experience in Clear case and CVS.
• Handson Experience with Static Analysis tools - Klocwork and Coverity.
• Software Integration & debugging experience.
• Shell scripting in bash.

Jun 2013 – Aug 2013 · 2 mos · Gurugram, Haryana, India

• I did an internship in the Intellectual Property department and understood the following domain knowledge:
• Patent Landscaping
• Taxonomy
• EoU Chart Preparation
• Product Search and creation of 1-Pagers.

Jun 2012 – Jul 2012 · 1 mo · Greater Delhi Area

• I have studied the following components in the one-month internship:
• 1. Train Control Management System
• 2. Mobile communication Gateway
• 3. Internal Structure of Movia Train
• 4. Doors, HVAC structure